Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
3 star Skytrax Rating
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9/10

Jet2.com customer review

(Ireland)

Flew in September return Belfast to Palma. Really enjoyed both flights. All on time and the in flight staff excellent. First leg to Palma had about 30 guys on a stag do and for a 10am flight staff served them far too much drink and by the time we arrived several of them were really drunk. However staff still attentive to the rest of us. By far the best thing are the fixed seats so the thoughtless people who just have to lie back for a 2hr flight can't do it now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Jet2.com customer review

(United Kingdom)

First trip with Jet2. Booked our flight to Funchal back in February and paid for extra legroom guess what all extra legroom seats were occupied when we boarded. Friends who joined us for the last week of our holiday and booked flights (without extra legroom) later than us were given extra legroom seats on the same flight as us when this was pointed out to the cabin crew all we got was a shrug of the shoulders. Never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Jet2.com customer review

(United Kingdom)

Newcastle to Paphos on October 14th returned on October 21st on the same 757. Both flights were very pleasant and comfortable. Check in at Newcastle quick and efficient and onboard the young cabin crew pleasant. Although slightly delayed out of Newcastle we were only 10 minutes late. On the return flight we arrived 30 minutes early and the cabin crew were equally attentive. The only setback on this holiday was the situation at Paphos airport. We had to queue for 1.5 hours in a poorly air conditioned departure hall before we were eventually checked in. I believe this was the result of too few check in desks being available. When several more were opened the queue started to reduce more rapidly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Jet2.com customer review

(United Kingdom)

Flew return from Glasgow to Tenerife (with extra legroom seats). No problems either way checking in. Cabin crew on both flights pleasant and welcoming. Flight slightly late in leaving Glasgow but no real problem. Would fly Jet2 again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Jet2.com customer review

(United Kingdom)

Flew Manchester to Gran Canaria return-excellent aircraft cabin crew flight deck crew very informative during flight. Departures and arrivals on time-excellent!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Jet2.com customer review

(United Kingdom)

BLK-FAO and BLK-AGP. Two return journeys out of Blackpool and the service and punctuality of the flights was good. Very friendly check in staff fuss free boarding presentable aircraft with reasonable legroom and most cabin crew friendly and proficient.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Jet2.com customer review

(United Kingdom)

Five of us flew from Manchester to Palma return. Both flights were delayed the return by 6hrs. Outbound we were changed to a 'Strategic airline' onto a plane that had no hot water so only cold drinks were available. Furthermore one of our party pointed out to Jet2 staff that one female about to board was drunk (she had collapsed onto the floor in the queue to board). The staff response was "she'll be ok after some coffee". As no hot drinks were available that was a joke. Also the Strategic aircraft did not provide the extra leg room that our pre booked seats would have done. Whilst we all know that delays can happen one each way of a trip is too much. I suggested to a member of Jet2 staff that perhaps they should consider some new aircraft in view of what had happened and her response was "well you'll have to start paying more". Hardly a positive and business like response to a fed up traveller. I would have expected staff to be better trained in how to deal with customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Jet2.com customer review

(United Kingdom)

My return flight from Paphos was arranged via Thomson I have no idea why I couldn't fly back with Thomson the reason was not explained and they still charged me £320. I have never flown with a budget airline before and it would not be my choice to do so in the future. Uncomfortable seats very little choice re food options staff refused to take euros staff caused a fuss about me having only £20 note because they had no change. No entertainment (although you could buy an entertainment kit at £7) naive staff with very little experience confidence or charm. I would not want to be caught on a Jet2 flight where there was a problem as I don't think their staff could cope. A dreadful experience I won't be repeating albeit I had no choice in the first place.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Jet2.com customer review

(United Kingdom)

GLA-TFS-GLA Could not fault this airline as it provided a very decent service. Both flights were on time/early. Check in took about 2 minutes. The legroom is tight but is what you expect. Not cheap though!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

Flew Leeds to Berlin and return. Flights slightly late departing but still arrived on time. Yes their aircraft's are not the newest but have all had interior cabin refit which seems to provide more than ample legroom for a loco airline. Always find the Jet2 cabin crew amongst the friendliest. No qualms flying them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes