Jet2.com

Newcastle to Palma. Plane was ok on the outbound trip though seat comfort is terrible. On return flight the plane looked terrible inside panels were hanging off taped up to repair them just no feeling of security. Will never fly jet2 again.

Took charter flight with Jet 2 to Gothenburg. Quite possibly the most uncomfortable cabin I have flown in. This was due mainly to the solid plastic backed seats. As I am 6 foot tall my knees were forced into the solid back of the seat in front for the entire journey. On the plus side the cabin crew were very pleasant and helpful. Despite this being a private charter flight with everyone on board on time we were still almost an hour late leaving Gothenburg due to waiting to be de-iced. Surely this could have been organised up front and started immediately the doors were closed.

Booked flight from Bodrum to Newcastle in Jan2012 to fly on the 9th Oct from Bodrum to Newcastle . When we arrived at Bodrum airport in plenty of time to check in we were informed by an airport representative the flight had gone earlier in the day. We were never informed by Jet2 that the flight time had been changed. We then had to purchase other tickets with another airline as Jet2 only fly once a week to Bodrum.

Booked holiday to Crete with Jet2 Holidays for a break for a week in August 2012. Once seated on the plane the row in front was empty (extra leg seats) which we would have considered purchasing had there been that option at the airport (we flew from Newcastle Airport). A couple then came onto the plane last minute and were told to sit in the extra leg room seats in front of us. It quickly became clear that the lady obviously worked for Jet2 in some capacity they got their drinks first which duly happened as soon as the plane was in the air. We were sat in the seats directly behind and it was over an hour before refreshments were offered to us! I have never experienced such shoddy and slow service on a flight in my life. The refreshment service on the return flight was as slow if not slower. I will most certainly not be flying with Jet2 again.

LBA-BUD return with Jet2. Generally a good flight departed Leeds on time arrived in Budapest around 15 minutes early. Great leg room for a lo-co carrier but seats are uncomfortable even for a 2.5 hrs flight. Cabin Crew were well presented and friendly on both journey. Flying home had a ham and cheese toastie with a packet of crisps and a bottle of water not bad price and keeps you going through the flight. Only issue I had is the fiasco of boarding the aircraft at Budapest Ferihegy - the airport was trialling a new scheme of boarding 3 Jet2 flights at the same time through 1 gate was bedlam. Probably would fly Jet2 again they are good for a low cost carrier.

We flew to Rhodes in July. We booked the flights the previous October to ensure extra legroom seats as my husband has replacement knees and needs to be able to stretch them. We booked seats in row 8 on the outward journey and in row 1 for the inbound. Once on the plane we discovered the seats we had booked were not extra legroom at all. We informed the cabin crew. They told us the aircraft had been re-configured and there was nothing they could do and that row 8 should be extra leg room but in this instance they weren't. Their only suggestion was that we could try to get our money back after the holiday! There was no apology and customer service was completely non-existent. My husband therefore had an extremely uncomfortable journey and actually wished he had refused to accept the seats and insist his bags were retrieved from the hold. On checking in for our return we were totally incredulous when we were informed that the aircraft had been changed and row 1 did not exist on this plane. So Jet2 had sold us extra legroom seats that did not exist! After a very long phone call with a long check in queue behind us we were finally given seats in row 5 which were extra legroom. We have booked with Easyjet to Rhodes next year as they are now selling extra legroom allocated seats.

Flew LBA - Dusseldorf. Flight was on time and barely 25% full. Seats were comfortable although on a flight which barely lasted an hour it's not much of an issue. The cabin crew were friendly and efficient. Only slight niggle as that there were no sandwiches left when the trolley reached me. Apparently only 6 sandwiches were loaded - I know that the flight's not very busy but that seems a bit on the low side. Otherwise fine. Wouldn't hesitate to fly this route with them again.

Have just had a return trip Leeds/Bradford to Alicante on their 757-200. Sat near the back on each flight. Hugely uncomfortable no appreciable ventilation and far too hot. Over 30 deg C in the aircraft on the ground before takeoff and despite assurances that the ventilation would start to function once the engines were on it was still 28 to 30 deg C in that part of the cabin for the whole of the flight. Intolerable really and extremely uncomfortable. Also the return flight was 2 hours late due to an earlier aircraft switch. Don't even consider sitting in the rear of their 757-200's. To be fair my experiences on their 737 aircraft have been ok.

Have made 5 flights this year with Jet2 mainly LBA - AGP. Last flight out had to turn round due to cracked windscreen. No problems just swapped to another plane at LBA. All flights have been very close to being on time with the exception of the last flight we were only 3 hrs late after all the problems. All planes very clean and had the new locked upright seats (no longer get a seat back in your lap) well staffed. Failure to weigh cabin luggage at the gate is becoming a problem cases weighed at check in but not if taken direct to gate. taking longer to load they need to weigh every case.

MAN-BUD-MAN - Everything was fine with these flights apart from the pantomime of boarding the aircraft. There is insufficient space in the old style overhead bins for the hand luggage on board. On both flights 10 bags had no space and on MAN the cabin crew began writing surnames on paper hand towels before handing bags to the ground crew. Only a few baggage receipts were returned. Staff at BUD were much more professional but this still adds a 30 minute stressful delay to the boarding process. Answer is be sure to board early which in BUD means lining up in a cold marquee on the tarmac.