Jet2.com

Booked flights to Lanzarote from Glasgow on 2/1/14. Within 36hrs the flights were changed. The flights are now 4hrs later. Although it is only a nuisance for this holiday its about time that once times are advertised they cannot be changed. Hard to plan journeys that may include a transfer flight.

Malaga to LBA. Old 737 showing lots of wear and tear. Although the inbound flight was early and boarding started 45 minutes before the scheduled departure time we still left late due to the fiasco of boarding a full plane. Row numbers for boarding were announced to get the passengers at the back on to the plane first but nobody could here what the Spanish ground staff were saying so everyone just rushed to get on. The size of carry on bags is now becoming a big problem for Jet2 and they need to police this better. At check in we were asked if we wanted to check-in one of our 'wheely' cabin bags for free which we were more than happy to do. But obviously most passenger didn't and it was just chaos! My main complaint is that you can no longer receive 'My Jet 2' points on any Spanish routes. I will now seriously consider Monarch now that they are flying full time from LBA and their seats are much more comfortable.

Booked our holiday in October 2012 flew to Lanzarote on 28/02/2013. Paid for extra legroom when we boarded I noticed we did not have extra legroom seats as we had chosen booked and paid for I notified the stewardess who told me we should have been notified and we would get a full refund. This is not the point if we had known there was no extra legroom we would not have booked our holiday with them. The same scenario on the return journey two weeks later other passengers were also complaining about the non existent extra legroom they had paid for yet not received - just not good enough.

Flew from East Midlands to Tenerife South 2nd March with the return trip 16th March aircraft was a 757-200 which was clean and tidy but showing signs of wear and tear. On outward flight booked extra leg room in seats Row 2 A&B a complete waste of money as you are up against the bulkhead of the toilet same situation if you book the Row 1 seats too simply no extra legroom! The seats however are just so uncomfortable the base has some padding but the back is like leaning against a plank of wood! After a 4 hour flight to TFS I had had more than enough! Return trip we had booked seats in Row 6 and indeed got the extra leg room which was ok but the seats are still so uncomfortable flight arrived half an hour late at Tenerife giving the excuse they had been held up by ATC as Tenerife was congested however the flight just about made the time up on the return so no real problem. All staff were well turned out and very helpful from the meet and great at the bag drop off the cabin crew who were attentive without being over the top trying to sell their wares to the flight crew who were very informative a real credit to Jet 2. If they could sort the seats I really think they would take some beating.

Manchester to Las Palmas and return Excellent flights both ways on newer 737-800 aircraft. The cabin crew on both flights were friendly and efficient and the food and drink available to purchase was of good standard. The seats are a little uncomfortable however the legroom is more than adequate over all I would recommend jet2.

Travelled to Tromso for cruise. Very impressed with communication and replacement arrangements when fault with plane at Gatwick. Unwell on flight and stewardesses caring. Efficient check in system both ends. Good size seat belts too.

Took a Jet2 flight from Belfast on 20/01/2013 to Lanzarote but on the way back had to fly via Faro to refuel as they only use a 737. Lot of hassle and will not use again on this route. Crew were great but come on Jet put a 757 on this route.

Have flown Glasgow to Malaga and Lanzarote in the last 6 months. All 4 flights were a delight. Very quick check-in and friendly staff. Good legroom and comfortable seats. Planes clean and well ventilated. Food and drink reasonably priced. Price and flight times good. If possible will use Jet2 again rather than a certain other low price airline. Other good point is the 22Kg baggage allowance.

GVA-MAN. Plane almost completely empty (around 18 passengers on a 737) and we would have left early had one passenger not boarded 5 minutes late. We missed our slot and were 45 minutes delayed). Obviously plenty of space but even if full I would have had no issues with legroom (and I'm 6ft 1). Welcome the 'no recline' seats which were comfortable for this trip. Cabin clean and fresh. Catering not too overpriced and cabin staff couldn't have been friendlier. Arrival into MAN parked at a remote stand but buses were waiting and we were in the Terminal 1 within 10 minutes of landing. Just managed to miss the Emirates A380's passengers at immigration or we would have had a long wait. Terminal 1 arrivals is a complete shambles and clearly unable to cope with the amount of passengers it needs to process.

I travel with Jet2 probably 8 times a year from EMA or Leeds Bradford usually to Barcelona Malaga or Tenerife. It's my preferred low cost airline largely because of those hard plastic seats! I fit reasonably well into the new 'skeleton' seats but I can also use the tray table which is unheard of on most flights where they get jammed on my front part way down. I'm not allowed in the exit row extra legroom seats due to being partly disabled so I appreciate a bit of room in the rest of the cabin. I've never had problems with staff or delays - although this could be the signal for a bad flight when I go to Tenerife in 2 days' time! It's worth remembering though that delays are not always the fault of the airline.