Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 581 reviews
7/10
3 star Skytrax Rating
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10/10

"Jet2 did a fantastic job"

(United Kingdom)

Not Verified | We flew out of Manchester Airport on 6th January under very trying weather conditions. The journey to the airport at 5am was quite fraught what with fog/snow/ice. Our taxi driver did a great job even getting us to the airport with a challenging journey. We were frankly impressed to walk into T2 just after 5am to find any number of Jet2 ground staff waiting to greet us. I have no idea what they had to go through to get to the airport but they would all have had a "snow day" excuse not to turn up. I asked the girl at the check in if we would actually be going to Barcelona for my husband's 70th, and she said "course you will" with a broad smile. Boarding was pretty much on time but then we had to sit for a while for de-icing which pushed us back 1-2 hours. Not a problem looking at what was outside the plane. Good flight outbound. Crew very amenable. Do wish they would look at the in flight menu now - we travel a few times a year with Jet2 and are not mad on the food or drink offerings. Maybe a refresh? Inbound flight to Manchester was what you could call "challenging". We arrived at the airport just over 2 hours early to find that the plane was still on the runway in Manchester, The airport was closed due to snow and so it remained there for over 3 hours. Jet 2 sent us a 5 euro voucher each attached to our boarding passes for "refreshments". We looked around but a basic sandwich in the terminal was over 8 euros. This voucher should be at least 10 euros now. At last we saw the plane had left Manchester and it made good time landing. We had a wave from the pilot on boarding which cheered us up! We were about 4 hours late but no compensation as weather and not airline related - fair enough. Just before landing at Manchester, we were advised from the flight deck that a wave of fog had moved in over the airport. We then completed 5 or 6 circular routes around the moors waiting to land. Having never experienced an ILS landing in fog before, it was frankly amazing considering that there appeared to be no visibility at all from the aircraft. When we landed, we couldn't even see the terminal buildings from the plane and the runway markings came into view just as the plane touched down So - Jet2 did a fantastic job getting us to Barcelona in the worst weather conditions in many years, and, despite airport closure and fog, got us back into Manchester and on the ground. That's what the pilots get paid for - they probably should be paid rather more, Our quibbles about the in flight food pale into insignificance when you're not on a summer flight to Greece.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Barcelona
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Another pretty solid trip"

(United Kingdom)

Trip Verified | Another pretty solid trip with Jet2. A full package holiday was booked through them and they did not disappoint. The flight times were good as they offered a decent early flight to get there and a leisurely enough time to return. Check-in/bag drop at Belfast was quick and easy with friendly staff, and the boarding process was fast and well managed leaving the experience hassle free. Onboard the plane was clear, well kept and pleasant, decent leg room for taller passengers as well. The in-flight shopping options seemed OK although this wasn’t something that I would usually avail of, however food and drink options were good enough. Not bad in terms of range and price to match, granted more than you would want to pay on the High Street but OK for a flight. The staff really made the experience good with the crew friendly and very efficient, getting food and drinks out quickly and picking up the rubbish after in good time. Jet2 has been like this the last few times we’ve travelled with them so hoping this keeps up!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelfast to Tenerife South
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"So disappointed with Jet2"

(United Kingdom)

Not Verified | Terrible company, non existent customer service. God forbid you should have a problem with your package holiday, they are just so so unhelpful and we were left in the lurch as a family. So disappointed with Jet2.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Palma
Date FlownAugust 2024
Value For Money 12345
no
8/10

“Cabin crew extremely attentive”

(United Kingdom)

Not Verified | We've flown with Jet2.com a few times, and always been impressed. This flight was similar. Sure, it's not a scheduled flight like Air France or BA, so don't expect it to be formal or upmarket. Checking in at both airports is really easy, and queues were managed well. Plenty of staff around to help who were all friendly and helpful. Fast and efficient despite some airport issues. Boarding was also really easy and organised, staff extremely friendly and creating conversation while waiting to board, due to the abundance of staff without anything to do (which is good for passengers I guess!). On-board, the seat was relatively comfortable and Extra Legroom was great. Cabin crew extremely attentive and actually liked a conversation, presented excellently and put a few people's mind at rest who were nervous of travelling. The plane was also quite clean for a holiday airline. I'd not buy any food though - the toastie left a lot to be desired, despite generic drinks being good. I also love they offer Starbucks on-board! I'd highly recommend Jet2.com and far better than other holiday airlines, despite the fares not really being 'low' anymore. However, I'd still rather fly scheduled if possible but a great alternative.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewcastle to Palma de Mallorca
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Tired old plane, poor organisation"

(United Kingdom)

Trip Verified | Hopeless. Computer broke down at the gate (20B), bus driver seemed to get lost on the way the the plane, when we got to the plane we got settled and then I was approached by an attendant asking who I was and why I was sat in my seat. Somehow they’d lost the fact that I’d checked in. Then the plane was delayed for unfathomable reasons to do with “too many doors open”. And on and on. Tired old plane, poor organisation and it was late. Staff clearly under pressure and snippy to passengers.
AircraftBoeing 757-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Corfu
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I got the unfriendly fare"

(United Kingdom)

Not Verified | Swift check in service with plenty of staff on hand to help. Cabin staff were well groomed and attentive. With regard to the seat I found it very uncomfortable, even for the short flight time. There seemed to be hardly any padding and the back of the seat in front reminded me of an ironing board. I pre-ordered an inflight meal (Breakfast) which was delivered promptly, wish they had this facility on TUI. The meal was tasty and came with a drink. This was a great experience as everyone else had to wait for the drinks trolley to make its way through the cabin. With regard to it being friendly low fares, I got the unfriendly fare. Not sure if it was because it was Barcelona but the flight only ticket was pricey. I’ve noticed the prices have shot up for 2024 even more,
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"ground and cabin staff are abrupt"

(United Kingdom)

Not Verified | Jet2 ground and cabin staff are abrupt and unwilling to help, grumpy on our last two flights we have taken with them. I will do my best to travel with a different company next time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Lanzarote
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Crew friendly & efficient"

(United Kingdom)

Not Verified |   First time flying with Jet2 they didn't disappoint, We flew on a new A321 neo aircraft, Crew were friendly & efficient. We got 3 drinks services going but only 1 coming home. We paid for inflight meals both ways tea, coffee or hot chocolate were included. The food was very good & hot, Drinks were good value.
AircraftA321 neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Fuerterventura
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"The seats are really uncomfortable"

(United Kingdom)

Not Verified | So we flew out at 6.30 am. The seats are really uncomfortable, absolutely no padding. I managed to nod off but the tannoy was in full flow for selling coffee, sandwiches etc. Next we had duty free, then half price sarnies. When the cockpit decided to let us know when and where we were, couldn't hear a thing. They need to try the selling channel a lot clearer. By the time we landed everything was numb. The coffee was appalling and cost £3.00. There was no in-flight entertainment. On the way back just as bad but we had an extra hour to endure. The staff are great but the comfort you can forget. I get they're supposedly budget given how expensive the flights were to begin with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Manchester
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a long rung above the competition"

(United Kingdom)

Trip Verified | In the UK it is pretty difficult to get a full-service airline offering direct flights to anywhere except Heathrow or Gatwick. The so-called "low-cost" carriers dominate. Having flown the competition we reluctantly tried Jet2 for our flights to and from Madeira. In many ways, Jet2 proved to be a long rung above the competition. 22kg of checked luggage and 10kg of hand luggage plus a handbag or laptop bag are included as standard. The seats are as you would expect on this type of airline, minimalist. The cabin crew were friendly and the drinks and food onboard appeared to be reasonably priced. I cannot vouch for the quality of the hot or cold food as we did not try it. Flights out and back were on time and boarding was smooth and efficient.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFunchal to East Midlands
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes