Jet2.com

Not Verified | Flight from Newcastle to Kefalonia was the best experience we have ever had. This was due to one flight attendant. He was friendly, helpful, knowledgeable, always smiling. Andrew Smith is the best F/A I have ever met. Thank you for making the time pass by so quickly.

Not Verified | Delayed flight by 2hr 56 mins, toilet issues on outgoing plane. Ruined the next day as arrived home 4 hours late. Food voucher offered to around 6 people at the terminal - sandwich and warm bottle of water dumped at the gate, no explanation given. Not even offered a hot drink. Rude staff on plane. Poor customer service. No compensation - pre booked seats on next flight pay that little bit extra and fly with another company,

Not Verified | My parents booked a last minute Package holiday via Jet2 on 23/02/2023 to depart on 29/02/2023 - unfortunately our beloved pet fell ill on 24/02/2023 and had to be taken to an emergency vets and has been admitted since for life saving treatment. We currently do not have any advice on how long the recovery will be, I called Jet2 to see if there was an option to move and pay an admin fee for the holiday to be changed to a later date. We were advised that this wasn’t possible because it was 14 days or less - I understand this is policy however the holiday was booked in less than the 14 day period. The lack of compassion and understanding from the staff members was quite disgusting, I understand protocol is to be followed however it isn’t as if we were expecting a refund at such a last minute so I didn’t see our request as being so unreasonable to move the holiday to a later date and pay the difference and admin fee. I then called Jet2 back after speaking with my Travel Insurance to cancel the holiday - the staff member I spoke to to cancel the holiday was aware of terrible time and stress we are currently enduring and I made them aware of the reason for cancelling and our family dog requiring life saving treatment and he ended the call with a “I hope you have a fantastic day” ! Did you not just listen to anything I just said, obviously not! Feel that we have received nothing but lack of consideration and compassion during this time and we will not book again via this company.

Not Verified | App very easy to use and reasonable fare. The airport helpers in FUE exceptionally helpful as check in desk. The flight itself was operated by a friendly professional crew for whom nothing was too much trouble. Certainly fly again.

✅ Trip Verified | I'm someone who complains when I'm not happy about something but who gives credit when it's due. This was our first flight with Jet2 and we were so impressed that I felt compelled to share our positive experience. The price of the flight was extremely low, the leg room was generous (I'm 6ft), the staff were friendly and helpful. The optional food onboard was good value, the plane was spotless and on-time both ways. A happy, hassle - free trip that made us want to look out for Jet2 next time we travel. As a budget airline they really do set new standards. Ryanair, etc take note!

✅ Trip Verified | Our flight was delayed over 4 hours due to a fault on the aircraft. We were offered no refreshments or help and missed an important meeting. Made a claim which they acknowledged over 3 months ago. Since then nothing - they ignore emails and have no number you can call. Disgraceful customer service. They claim you cant phone them as they want all written details, This is an excuse it is so they can ignore you. I have flown with them three times this year but will not anymore

✅ Trip Verified | On our return flight for a holiday in Santorini with Jet2 our luggage was delayed. We were assured by Jet2 that they would have our luggage couriered to us within 72 hours. This didn't happen. We spent many hours trying to locate our luggage with very little help from Jet2 and many unanswered emails and different departments passing us around. We have now been told by Jet2 and the insurance that they sold us that they will not pay us any compensation without receipts for the contents of our bags. This is a ridiculous situation who keeps the receipts for clothing, luggage and toiletries just in case an incompetent airline looses their baggage. We feel like Jet2 have taken no responsibility for their mistake and that the insurance they sold us was next to useless.

✅ Trip Verified | I bought a walking aid for my trip to Rome, which did not arrive in Rome with the rest of my luggage. I was not able to hire one so suffered quite a lot with the walking. Anyway this was going to be a complaint to jet2 Manchester. It has now changed to compliments all round for the airport in Rome. The staff were fantastic but especially Erika at jet 2. She asked about our holiday and could not be more helpful regarding my problem. She took us to list property and found my aid, couldn’t be happier. Erika and all the jet2 staff in Rome were amazing and she even came to the plane door to make sure it was loaded.

✅ Trip Verified | My first time flying with Jet2, I was really impressed with the whole experience. They were amazing with my partners daughter. The crew were really friendly and continuously in the cabin. The drinks and food were well priced and cash or card was accepted. The toilets appeared to be clean. The only downside was that our pre ordered child meal, wasn’t loaded - due to a catering error which meant no preordered meals were loaded. However the cabin manager came round and apologised and gave us the details of where to get our refund. All in all would recommend far more then easyJet or RyanAir.

Not Verified | Our honeymoon started with a 27 hour delay. An absolute joke of a company. Flight to turkey cancelled from Birmingham airport in june told to go book into a hotel await further email details. We decided too drive home 30 mile away we were told email would be by 7pm that evening. 7pm came and went so did midnight, following morning drove back too the airport to be told flight rearranged for 3.30 that day. Drove back home later, drove back to airport, 3.30 came and went flight eventually left at 7pm a 27 hour delay. Now 6 weeks later still waiting a response to the claim that went in - jet2 does not have a customer service dept. Countless emails sent too which they do not respond too. Thus is the response I got 2 month later. Thanks for emailing Jet2holidays. I’m sorry for the delay in your response whilst we investigated this for you. Whilst we do everything we can, to avoid delays and cancellations of flights, at times circumstances outside of our control, mean this isn’t always possible. I understand how disappointing it would’ve been to arrive at your hotel later than you expected. Whilst we advise on our website that we cannot guarantee the time you will arrive at your hotel due to flight delays; I can see that this doesn’t lessen the impact this would’ve had on you both. You can find out more information about our delay policy Here Although I cannot compensate you for the partial loss of your holiday or expenses incurred in your journeys to the airport, you may wish to speak to your holiday insurance provider who may be able to help you further with this. Kind Regards, Customer Service Executive