Jet Airways

Our first flight with Silverjet and a fantastic experience. Arrived at Luton terminal and had the car whisked away with valet parking - not sure where they park the car but it had 12 miles on the clock when it was returned. The lounge was quite packed but there was still room to sit and relax. Onboard we found the seat comfortable. The aircraft are showing their age but on the whole it was quite clean and tidy the cabin temperature was way to high and found it difficult to sleep comfortably on the return flight. The food and wine on board was excellent and cabin crew good. The lounge at Newark was disappointing and a bit small for a full business flight - we had trouble finding some where to sit together. For someone who has never experienced business class before this is the airline that everyone should try.

EWR-LTN-EWR - I decided to give Silverjet a try as I had to make a quick trip to London for a 1 day conference and was not looking to spend the $5000 Continental (my normal carrier) was asking for biz class. I live within 15 minutes of EWR so the perk of only needing to arrive 45 minutes prior to boarding was a huge plus for me. When I arrived at the terminal and finally found the lounge I was a little concerned about what the flight would be like. The lounge is really just a section of the arrivals area that has been cordoned off with a movable temporary wall. There was very little space even though the flight was less than half full but the staff were very accomodating. Boarding went smoothly and we were off exactly on time. I found this to be one of the most relaxing flights I have ever experienced. I will give some of that credit to the half full flight which allowed me to have an empty seat next to me. The seats are pretty narrow as is the arm space between them so I'm not sure how much I would have liked it if anyone but a loved one was sitting next to me. The food was shockingly good - I had the vegetarian option. I managed a good 4 hours sleep which is a record for me. The seats were quite comfortable for sleeping and the blanket was great. Had the chauffeur service in LTN - slight problem trying to locate the driver but it was rectified quickly - transport was a huge and not very comfortable van as opposed to the sedan it should have been. Return - the LTN lounge is really wonderful - one of the better lounges I've been to. Again flight boarded and departed on time. Service was very good food delicious - enjoyed a few glasses of wine and caught up on some movies and decided that I loved Silverjet.

LAX-STN return7. The flight to STN was 75% full and there was plenty of room. The plane appeared tired and old and in need of a good cleaning. The crew was pleasant but so disorganized it was almost comical to watch. They appeared to need a good training class! The food was average. As previously noted it is very difficult to get in or out of your seat if you have a window seat and the person in front has the seat all the way down. The lounge in LAX was a little inconvenient but very spacious and comfortable. Check in was very easy with no lines! The return flight was on a newer plane and the crew was 100% better in their organization. This flight was about 80% full. Stansted lounge was convenient and well stocked. We would definitely fly Maxjet again because we loved the extra space semi-flat seats and the price was right. The fear of cancellation is the only major obstacle so we will always add time on both ends of our trip. We would rate them 3 stars outgoing and 4 stars on the return.

Travelled Maxjet to Vegas return from LA to Stansted. With cheapest fare about same as that offered by BA in their sale for Premium Economy there's no contest. There are better business class cabins and seats out there but at what cost. Our flights were on time food and service were good both in the lounges and onboard so I would have no hesitation using Maxjet again. Only worry was LA flight half empty.

Very Annoyed. Maxjet cancelled our flights (via e-mail) on Oct. 9 and they also cancelled the entire route (Stansted to Dulles) so that we couldn't rebook. They suggested an itinerary that would involve a 4.5 hour layover in JFK and a midnight arrival in DC. We're travelling with a 10 month old infant so this was impossible to contemplate on top of a long journey already. I wrote to "customer care" at Maxjet about this on Oct. 10 and also complained about the late notice. Our travel is less than a month from the cancellation date so now we have to scramble for flights and reasonable fares - not easy. Have I heard from Maxjet - despite several repeated requests for "customer care"? NO. Nothing. I'm really just disgusted. I don't think I'll ever hear from them. Very very poor service.

STN-LAX return. Outbound excellent with smooth checkin fast track security at Stansted and through to lounge. Very good lounge with great food and drinks. Flight left on time as plane was half full. Crew ok friendly enough but definitely not polished like BA. Way back was painful. Our reserved seats were given to a separate passenger but after my partner had a strop they were given back. Lounge at LAX is pretty awful. Flight left on time but it took 2 hours for dinner to arrive. Digiboxes are a pain. Not sure Maxjet will survive as the plane outbound was 50% full and the flight the day before was cancelled which occurs regularly. Still a better product than BA or Virgin premium class as its a lot cheaper and fantastic legroom. Could be a great product if they get it together and advertise their concept.

STN-LAS-STN. From fast track at Stansted to excellent leg room and attentive flight crew I can't fault the service. I thoroughly enjoyed the flight (my criticism being the noisy aircraft). Okay it may not be proper business class in the eyes of some but you get what you pay for in this world.

Flew Maxjet to Los Angeles and back from Las Vegas have to say the experience was disappointing feel MaxJet jet offers economy class service with old fashioned business class seats. The cabin crew were the worst I have experienced. The digiplayer means you cannot use your tray for meals or work and watch the TV. No pre take -off drink first proper drink offered one hour after take-off meal took forever which on a night flight to wait two hours for the meal to be served is stupid we took off at 19.30 by 22.00 we were still only being offered the dessert. Breakfast was the same slow service and slow to take away the trays which made many of the passengers impatient. Shame as the quality of the food is very good. The basic problem is lack of interest by the cabin crew who seem to respond to people asking for what they want rather that actually knowing what people want. The cabin steward serving our side of the plane went down the isle serving one drink at a time - I had a glass of red my wife had glass of white he went to the front came back with my wife's white wine went back and came back with my red! Why no drinks trolley? If you wanted another glass it was not offered it had to be asked for.

Washington to London Stansted. Excellent check in then directed to Northwest lounge in terminal B which was packed out and only offered limited snacks and drinks. After the scheduled departure time had passed I requested an update from the rather miserable Northwest lounge agent who then told me that the flight was 1.5 hours late. So much for keeping your passengers informed. The flight finally boarded nearly 2 hours behind schedule. The aircraft a Boeing 767-200 is fitted out in a 2x2x2 business class configuration but was only about 50% full. The seats are of the old fashioned business class style so not lie flat but plenty of leg room. We departed for the active runway only to park up with the engines shut down due to adverse weather. So there we stayed parked up at the end of the runway for over 2 hours. The crew did what they could to keep us happy. We were served soft drinks and fizzy wine and were allowed to use our mobile phones. Eventually the aircraft was allowed to take off with a new flight plan whch avoided the bad weather. By that stage I decided to sleep for the rest of the flight and managed 5 hours kip with a reasonable degree of comfort. In the morning I enjoyed a light breakfast with tea prior to landing some 4 hours behind schedule. Maxjet offer a very good and well priced business class product but their timekeeping is questionable.

LTN-EWR Return. LTN private lounge excellent. Plenty of space despite full flight and all amenities expected. Onboard seating comfortable food good wine plentiful. Seat power wasn't working so digiplayer didn't work but rectified by competent crew with a battery. Planes show their age - despite this still very comfortable. On return the lounge at EWR lets the airline down. Comments from ground crew indicate difficulty with EWR in securing a suitable private terminal with cooperation of TSA. I was informed by TSA agent that I could not use the business class security fast track as Silverjet don't pay for it. The lounge at EWR is cramped but acceptable for a business class product. The joy of dropping your bags and being checked in while you sip champagne is still there and worth it. Flight back got 4 hours sleep - found enough space on the 6ft bed (I am 6ft and quite generously built). One adverse comment (it might be the age of the plane) but the temperature of the cabin was too high and the feeling of lack of oxygen was present on both flights.