Jet Airways

Stansted to Vegas return - I was worried when Maxjet shares were suspended the day before my outbound flight. But both flights were punctual food good liberal quantities of champagne comfortable seats very reasonable prices. The plane was only half-full so I had a double seat to myself. Staff were helpful though seemed new to their jobs - I could see them reading from the manual as they made various announcements. I can't compare to full- price business class but compared to economy transatlantic flight this was an excellent way to travel for not a great deal more money. I hope Maxjet survive their financial hiccup because the service was excellent and I'd like to travel with them again.

Stansted to Las Vegas return. Check-in fast track security and lounge were excellent at Stansted. Service and food on the flight was good (better food than Continental Business First out of Birmingham). Seats old but comfortable and did not mind manual controls. Outbound there was a lingering smell from the toilets in the mid section which the crew sprayed with air freshener a couple of times. Check-in was very good at Las Vegas - no massive line - and the lack of lounge was no big deal given the cost of the tickets. Inbound was a good flight very pleasant crew and altogether a great experience. A much better product than premium economy with other airlines.MAXjet Airways - by Steven Neerkin

The whole setup at Luton with a private security channel is very convenient and about as hassle free as an airport experience can be these days. The Luton lounge is decent enough at least on par with an average business class lounge but not nearly in the same league as the Virgin Clubhouse at Heathrow. The Newark lounge is just a partitioned area in the arrivals hall without its own bathrooms etc so left a little to be desired. Also the security at Newark is just the standard lane shared with other airlines. In flight experience was similarly a slightly mixed bag. The flight attendants were friendly but seemed rather inexperienced and the food service was not particularly impressive. But the seat provided a good level of personal comfort which is really what matters most on a long flight. It had a continuous range of adjustments from upright to various reclining angles to (almost) flat and was more than adequate for getting some good sleep. I preferred this to the more plush Virgin Upper seats where the lie-flat design offers no positions between a limited initial reclining range and being turned fully flat. Overall the airline left you with the feeling that they are not quite as slick and professional as they would like you to think as some aspects of the end to end service package seemed a little half baked and improvised. But the positives easily outweighed the minor shortcomings and the bottom line is a great value for the money.

Luton to Dubai. Punctuality good service in the lounge was excellent inflight food very good and overall general service great. Seat doesn't recline to flat but I easily managed to get sleep. The lounge at the executive jet terminal in Dubai is a little cramped however the hassle free experience of using that terminal rather than the main one in Dubai is great. My only negative points are that on arriving at Luton Parkway I didn't see any of the Silverjet free taxis and got a wet walking from the bus stop to the Silverjet Terminal. But both are minor points and I will be using Silverjet again on this service.

STN-LAS-STN. Overall a very pleasant experience. STN check-in is quick and the Fast-track through security a bonus. The lounge at the boarding gate is a little small. Aside from that it offers all the standard biz-class trimmings. On time departures in both directions we also well received. The 767 cabin is bright and spacious. The website 'tour' of it doesn't do it justice. The seats are very comfortable enabling a comfortable nap but they do not recline to horizontal. On board service is good and the food quality fine although the menu could have a little more variety. This is a better product than the various premium economy services available and I would use them again.

I flew Silverjet last Sunday - late leaving my home in Richmond and was sure I was going to be late getting to Luton airport. I arrived 25 minutes before the flight was due to leave and the process could not have been smoother. There was no check in - they took my bag gave me a cup of coffee and brought my boarding card in the lounge. I was onboard 15 minutes after getting out of my car (which they parked for me!). Food was simple but really tasty. Seat very comfortable. The lounge at Newark is small but they have the same check in and boarding process (although security was shared with a BA flight).

We have just returned from our first trip on Maxjet STN Las Vegas return. A few more comfortable seats at STN would have been appreciated as we were sharing with a JFK flight and the room was pretty full also a facility at Vegas would have been a bonus. However the fast track check in at Stansted facilities of the lounge punctuality of the flights comfort and legroom willingness and friendliness of staff and quality of the food could not be faulted. Excellent service and value for money.

I give them very high marks for product and service - the only let-down is the seat not going 180-degree flat - which hinders sleep a bit as I tend to slide down. The leg rest is firm and presses on my feet but after all these flights I've worked out a solution - sleeping on my front and I don't seem to slide. Service is great food delicious. Canapes menus done by Le Caprice restaurant in London meal service served properly (no tray service) excellent breads and more. Top of the list goes for lounge at Luton - a haven of comfort. It removes the airport experience and passengers board in a calm and relaxed manner. I understand that EWR lounge is being improved. Only once have I had immigration lines at EWR (and this was due to a computer glitch) never any security issues - another huge boon in using this airline. Improvements and changes are constantly being introduced including better wines different catering re-designed lavatories availability of toothbrush & paste etc. Being a small carrier they can easily react to customer feedback and change things quickly. Great value for money with good levels of friendly service and comfortable seating equals a winning proposition for me! My last flights were 99 out of 100 pax outbound 76 out of 100 inbound - so good loads. From disembarking at LTN last month to car = 17 minutes. Speedy. From landing it was all of 26 minutes.

Silverjet LTN to EWR and very impressed with the service. Great seat good IFE and excellent food. The angled flat seat was good for at least 3 hours sleep. The crew were friendly and very attentive. The only points that I think need addressing are the toilets need sprucing up they don't look like toilets on a business class only service and more storage - teres nowhere to store anything around your seat. Apart from these minor points Silverjet is well worth the money and their private lounge at LTN is brilliant and very easy.

JFK to STN. The good - easy and efficient check-in (check in opens at JFK at 4:00 PM for 8:15 PM flight); Good lounge shared with other airlines - good food and amenities and beverages; Good escort through "fast track" security - basically you go to head of reguar security line; Good seats - a little dated but quite comfortable with perhaps 80% recline; Good but not great food served tray style - not like mainstream business airlines. Skip the greasy 3 cheese omelet for breakfast Fruit plate is a better choice.The "not quite up to business class": Crew do not work as a team and appear not to have worked together before; Plane is a little dated (we got the one that had been with some Asian airline given the signs in Chinese characters as well as English) We were kept informed of delay updates (see below) but helpful staff coordinator suffered from lack of information from others. The bad: Captain did not show up but either the original one or another was flown in from Charlotte NC while we waited -- 8:15 PM takeoff became 11:45 takeoff. Would I fly MaxJet again? Yes at the $521 (including taxes) one way fare The key is what others have posted: If you are used to mainstream airline business class you will be disappointed but if economy or premium economy is your experience you will be impressed.