Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1061 reviews
5/10
3 star Skytrax Rating
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1/10

"my luggage were damaged"

(United Kingdom)

Trip Verified | London to Baghdogra via Mumbai. Worst airline! Would pay a little more to get a different airline next time. Rude staff! Both my luggage were damaged by the baggage handlers. On my arrival to India I found one of my suitcases was broken even though fragile stickers were stuck. On my return, brand new suitcase wheels were missing so I had to throw that suitcase aswell.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Baghdogra via Mumbai
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancelled without any notice"

(France)

Trip Verified | Goa to Mumbai. Flight was cancelled without any notice. Jet Airways flight status page was even still showing an "ontime" then "arrived status. Heard of 3 other flights cancelled in same conditions that day. No refunds offered on spot, had to refer to our travel agents.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Mumbai
Date FlownMarch 2019
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | On two separate instances Jet airways cancelled my flight within 24 hours from departure. After cancelling the first time they just sent me an email 6 hours before the flight and it was a hell to get a hold of them to rebook another flight. Second time was even worse they just rebooked me to another day without consulting if it worked for me or not. I ended up on customer service and hold lines for 8 hours since I would have missed my next international flight because of them. Worst part is they did have alternative flights available in economy class but after cancelling many customers they had hiked the prices of alternative flights and kept refusing to book those due to price difference. I ended up booking with another airline at twice the price since her airways only agreed to refund me at a price I had paid 1 month in advance, to book the same day hiked price instead. Horrible customer service and operations.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJodhpur to Mumbai
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever!"

(United Kingdom)

Trip Verified | London to Kochi via Mumbai. Worst airline ever! Never choose this airline even if you had to pay a few more extra for a decent one. The connection flight to Kochi was found cancelled on reaching Mumbai and was offered the next day's flight due in 24 hours. Reduced to provide accommodation/lounge access. They kept sending messages every week that flight number and times from London changed until the day of travel but I never expected this treatment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Kochi via Mumbai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the flight was changed"

(Singapore)

Trip Verified | Singapore to Delhi. I did not actually fly with the airline. I did purchase a ticket before the flight was changed without any option to cancel or modify further. The return flight was also pushed back a day and there was no accommodation arranged for the additional night I would need to stay. Cancelling or modifying through the website would incur a hefty fee. I reached out to them via email and the first response came after two weeks and there was no response since. The only option was to reach out to their call center. It took about 15 minutes ($30 of international call) to get through the lines and finally get the ticket cancelled and refunded. Even then, the agent was unwilling to give a full refund until I made it clear I had no choice and they changed the flight without my permission. I would suggest never flying with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Delhi
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
7/10

"Impressive service"

(Sierra Leone)

Trip Verified | Delhi to Jaipur with Jet Airways. Impressive service for such a short flight (less than one hour). Staff were friendly and polite, and in the short period they had they still managed to service a light meal, complete with table clothes, silverware and porcelain crockery. Food was decent and accompanied by juice. Seats were spacious and clean. A good flight.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDelhi to Jaipur
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"staff dishonest and rude"

(United States)

Not Verified | We went three hours early with our tickets on our smart phones to check in in New Delhi. We were a family of five traveling together. When we arrived a rude lady told us three of our tickets had been canceled. She said Delta canceled them (we had booked through Delta and they confirmed they did not cancel our tickets.) We called Delta, who Jet Air said they were not partners with, and were told Jet Air had canceled two of our tickets and Delta put my daughter and granddaughter on another flight. We were then told my other daughter’s seat was not canceled and given our confirmation numbers. When we got to the Jet Air window, an even ruder lady said that all of our tickets were canceled-even the two they told us were there before! So, we called Delta back And they said Jet Air must have made mistakes as no seats were canceled by Delta. It took Delta hours with us on the phone to find us flights out on other airlines. It was the worst experience ever! I have notified Delta and they compensated us-my husband flies twice a week them. We had a problem with them on the trip down-we spent two hours running around because they said my younger daughter’s seat was canceled! I believe this airlines staff to be dishonest and rude. Warn everyone not to fly with Then unless you want to be stuck at the airport!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Amsterdam
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
3/10

"staff borderline rude"

(United Arab Emirates)

Trip Verified | Dubai to Hong Kong via Mumbai. Cheap flight tickets but you understand why: old aircraft, no entertainment on flight (screens don't work), dodgy seats. All this to arrive in Mumbai to discover our flight was delayed 2h with no warning or compensation (like a lounge access for example). Airport staff borderline rude and sleeping at the desk, really showing their annoyance when you approach them. Flights delayed both on our way to and from Hong Kong. Cheap yes but at your own risk !
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Hong Kong via Mumbai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Zero empathy for customers"

(United States)

Trip Verified | Abu Dhabi to Chandigarh via Delhi. Jet Airways cancelled the 9W 211 flight from Abu Dhabi to Delhi on March 1st 2019, didn't inform me till I got to the airport. I was stranded in Abu Dhabi. They told me that they can't rebook me or put me in a hotel. So I have to pay triple amount for a new ticket on a different airline and the hotel stay, i.e almost an additional $1000. Zero empathy for customers. The Jet Airways staff in Abu Dhabi reflected the culture prevalent in the airline, i.e useless, smiling and enjoying while the customers suffered.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Chandigarh via Delhi
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never recommend Jet Airways"

(Qatar)

Trip Verified | Chennai to Doha via Mumbai, our flight was delayed by 20 minutes from airport and we missed our connecting flight and we were taken to Jet Airways counter by the staff and waited more then 3 hours for them to decide and finally they offered us another flight after 24 hours which was not acceptable at all. The staff were rude. I explained that we are traveling from last 24 hours and we are tired and we needs some place to rest but directly they refuse saying do whatever you like, we cant provide place to rest, and also said that if you make noise they will call police and through me out of airport. So this is what we paid for. I will never recommend Jet Airways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Doha via Mumbai
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no