Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1060 reviews
5/10
3 star Skytrax Rating
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Jet Airways customer review

(United Kingdom)

I have used Silverjet for the first time in the last week. The whole experience beats premium economy hands down and comes as close as makes no difference to Virgin upper. The fact that it is also far less expensive alternative to premium economy is a nice bonus. The attendants were polite and efficient food as good as I have experienced checking in and Luton lounge a pleasure. This is a new company trying to serve a need in the market with finite resources - there will always be teething problems.
Value For Money 12345
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Jet Airways customer review

(United Kingdom)

Luton to New York - a wonderful experience. Fabulous seats and food and brilliant service from flight attendants. Our only fault was at the Newark terminal which did not compare to Luton but was still very enjoyable.
Value For Money 12345
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4/10

Jet Airways customer review

STN-LAS return. Outbound prompt. Return flight delayed an hour by minor mechanical defect but kept advised by crew. Planes are tired and seats old but they are very comfortable and crew generally try very hard. May not be up to true business class but close and at the price you cannot complain. Only problem with LAS is Virgin Atlantic out of LGW. Depending on slots and delays (appear endemic on VA) Maxjet can arrive just behind a 747 full of passengers so immigration can be a nightmare. First time in many visits to US I've found immigration agent with personality and at pains to apologise for the delays due to VA! Similarly on return if the VA flight is delayed the LAS terminal 2 can become very crowded in the absence of separate lounge facility for Maxjet. Would be delighted to fly Maxjet again. See they have finally acknowledged defeat and cancelled their IAD service from next month.
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5/10

Jet Airways customer review

Stansted - Dulles return. We were absolutely delighted with the whole thing. Outward lounge at Stansted very nice and check-in was painless. The flight was comfortable and service exceptionally friendly with very reasonable food. The return flight was not quite as good due to the lounge at Washington not being up to Stansted standard and the flight was delayed a couple of hours due to "unscheduled maintenance" However the seats were comfortable service friendly and we were able to sleep. This surely represents value for money and we will be using it again.
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3/10

Jet Airways customer review

STN-LAS and back and have in the past used Maxjet to/from JFK. Delays on both outward (ex STN) flights of 5 and 2 hours respectively but both returns on time. Aircraft old but acceptable seats OK (typical 80's business class) and food only average (not gourmet). Beware pre-assigned seats can disappear for no apparent reason so it is still worth checking in early - our pre-booked seats were not booked when we checked in (despite being assigned when we checked a few days earlier) and handling agent unable to explain why. Tip - try and sit near the front the service often deteriorates the further you sit from the forward galley. Attitude of Manager at STN to seat problem very poor - big false smile on her face whilst she said "seats are not guaranteed we have six aircraft which often change". All the aircraft are 767's and even if configured slightly differently they all have a row 3! My biggest gripe is service on board. Whilst cabin crew in are friendly/polite they take an age to serve drinks each meal course clear up replenish drinks etc. On night flight LAS-STN last Thursday it was 4 hours after take off we got our last course and then waited an age for coffee - not good if you wanted to sleep second half. Unbelievably on a full flight there was just 1 cart serving the cheese/dessert and the coffees making very very slow progress down the aircraft from the front. I was in row 15 - so was getting very impatient. Other airlines run their meal service like a military operation and replenish empty wine glasses along the way routinely and often Maxjet crew faff about and make painfully slow progress. Then whilst this is going on you'll see many of the crew chatting in the front galley maybe clearing up but why not clear up on the second half of the flight when everyone has finished eating and will be asleep - giving the crew plenty of time to do what they want? And don't rely on the crew call button - I saw numerous attempts to attract crew's attention and on hearing the call button "ping" often the attendant(s) did not even look up yet alone look down the cabin to see who was calling. I tried six times to call them while I sat with an empty wine glass before someone bothered to respond. As I said - the crew are friendly and do try but they clearly need better training. It is not a "number of crew to passenger" ratio (though it is poor) because they are often standing chatting in the galley. People want a quicker meal service especially on night flights when they want to sleep later - and there is no reason why you should not have the opportunity to enjoy the full three courses plus a nightcap. MAXjet crew just need to focus and get organised with the meal service and get it done quicker - then pay attention to drinks replenishment. Overall comfortable seats reasonable entertainment (though the content of the digebox a bit dated) reasonable food quality (when you get it) but enjoyment of meal really spoiled by one hour wait (with empty glass) between courses. If you are used to flying economy or premium economy you may enjoy MAXjet but if you usually fly regular business class don't expect anything like the service or attention to detail you have become used to. That said - MAXjet is often much cheaper so it is up to you just know what to expect.
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4/10

Jet Airways customer review

Our second trip on Maxjet this year: this time going to Washington. Again I have no complaints. We had no delays on our outward journey and only an hour coming back and this was spent in the lounge so no real hardship.
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5/10

Jet Airways customer review

IAD-STN return with wife and one kid. Overall a pleasant experience. The seats were roomy and comfortable I didn't make a big deal on the fact that they're the old generation all I care was the fact they I could sleep. The meal was average airplane food we even had lobster tails on the way to London. Plenty of drinks. Both flights arrived on time. Good and responsive service from the flight attendants. The lounge in IAD is ok maybe too crowded the one in London was better. Check-in was fast could access reserved lane at security clearing inspections in no time. Plane 75% full on the way to London and 50% full on the way back to Washington. The only thing we hated was the long and slow line at the immigration in Stansted. Way too slow! We waited one hour in line before to be cleared. The 767 is a little too noisy airplane. I will use Maxjet again.
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2/10

Jet Airways customer review

My wife has flown Maxjet a number of times and raved about onboard comfort and service. So I decided this time to fly with her IAD-STN instead of on United as I usually do. I had the opportunity to experience the main problem with Maxjet - our flight was cancelled on the day of departure. My wife was travelling on a free ticket from a previous flight which had been cancelled. Perhaps Maxjet's motto should be "A superb experience - if you get off the ground". It seems that cancellations are all too frequent on the IAD-STN route and always blamed on a "maintenance problem". I suspect however the real problem is lack of bookings. We were readily re-booked on Virgin Upper Class - a truly awful experience. My wife said the Maxjet service food drink and comfort were far above Virgin. Maxjet assured us we would have free ground transportation IAD-STN. I mentioned this at Virgin check-in at the Virgin Lounge and twice to the flight attendant and was assured that everything was ok. When I checked at the Virgin limo counter at LHR they had never heard of us and upon checking said we weren't entitled to transportation. Virgin could care less about solving our problem. I called the Maxjet UK number and apparently got a rep at the New York call center. She told me to go outside and get a Checker cab and tell the driver it was for Maxjet. I told her I was in London and had never seen a Checker cab there in the last 40 years! She didn't understand and disconnected me. We ended up renting a car at LHR instead of STN even though our destination was only 20 minutes from STN. Maxjet has great on-board service at a very good price - if you ever get a chance to experience it.
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2/10

Jet Airways customer review

Just flew roundtrip STN to LAX for first time on MAXjet. As has been posted previously if you're a business class passenger looking for a deal forget it. If you're economy looking for a deal it's not bad. STN lounge is fine LAX lounge is a joke (being bused out from an airline gate to a business lounge made of prefabricatd buildings is so silly). The planes are old I checked my return plane's FAA details and found it was registered as built in 1985. The seats are the old fashioned mechanical ones toilets I experienced were not really clean cabin noise is surprisingly high and the overall impression is not so good. The service was OK they try hard but food no way "gourmet" it's what you'd expect from airline food. MAXjet is a great concept I support it but they need to do it on a less than creaky budget basis.
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4/10

Jet Airways customer review

LAX - STN and impressed with the service. Although the seats are old style they are not uncomfortable. Food better than Virgin and cabin crew were pleasant. I will use them again.
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