Jet Airways

Not Verified | We were due to fly London to Delhi on 15th November 2018. The tube line to Heathrow was suspended due to a trespasser on the line so we arrived later than planned but we were still there an hour before our scheduled take-off time. Jet Airways refused to let us check in, saying that the gate had closed Even though we were with a tour operator who already had our flight tickets, we were denied access and could not check in. We spent £3,200 on the tour for a nine night/five destination tour and we have now lost all our money - the insurance company will not pay because they say they will not pay for transport disruption. We have taken this up with the tour operator who say that it is totally down to the airline. Has anyone had any problems like this with Jet Airways before?

✅ Trip Verified | Kolkata to Dhaka. The experience I had today with Jet Airways which was undoubtedly the worst I have faced with any airways so far. I went to the airport to catch the morning flight (IST 7:00AM) we booked. To our utter surprise, we were told to pay a fine of 18,000 rupees when our luggage crossed the expected weight. On top of all these, the women in charge of the luggage submission, was extremely rude lacking the minimal courtesy and mannerism. She threatened us to cancel our tickets just because our luggage exceeded weight and also a guy rushed to check if there was any more bags in the area my wife was seated. They were screaming on us, it was so embarrassing for us. When I wanted to talk with manager that lady said "he is not interested in talk with us". What kind of customer service is this? When I wanted to give my bag to an acquaintance on another flight they strictly prohibited us from doing so. We boarded the plane last minute with the loss of an entire bag. This is my last time travelling with jet airways.

✅ Trip Verified | I flew 4 sectors as Hong Kong - Delhi - Dubai - Mumbai - Hong Kong with Jet Airways, in economy for the first 2 sectors and in business for the last 2 sectors. After completing the trip, the impression is that there is tremendous gap between business and economy class for this airline especially for the software side. While economy class service is something like that of LCCs' and the inflight maintenance of the lavatory is unacceptable, business class service is near excellent with pretty good care by the attendants and continuous check and cleaning of lavatory, besides dated and a bit of dirty hardware around seats.

✅ Trip Verified | Toronto to Amsterdam. This airline is a mess. I had a return trip AMS-TO. When we were flying to Toronto, the boarding time started earlier as mentioned on the tickets and we were literally one hour before on the plane before our scheduled departing time. Plus, there was a delay that was not even announced or said what was the reason. So we were sitting inside for 2 hours + 8 hours travelling time. Crazy! It was hot inside and the crew is so unprofessional. The planes are old and earphones did not work both flights, had to ask them for new pairs, but, of course, it took some time as they could not find them. When we were landing in Toronto, the compartment opened and the bags started to move, so I had to unfasten my seatbelt and react quickly. My food was uncooked. The chicken was raw and veggies were still uncooked, hard to eat. As my Low calorie meal snack I got only 4 slices of apple when everyone else got a healthy wrap. Plus, on my way back, some crew members had problems with English. Hard to explain, but their attitude seems really informal. Definitely would not recommend. Also, the boarding at Toronto airport was a mess, we were still boarding when we actually had to depart already. Everything was moving so slowly.

✅ Trip Verified | Delhi to Udaipur. Although it clearly stated on my ticket booked with a 3rd party that I was allowed 23kg of luggage, at check in they told me I would have to pay beyond 15kg, which meant an extra $34 for 5kg! I showed them the ticket where it clearly stated this, but they said I cannot get on the flight if I don't pay them the extra money. I will never use this airline again.

✅ Trip Verified | Amsterdam to Delhi. Flight delayed. Gate was heaving. A lovely member of ground staff gathered all business class passengers and and boarded us. She was excellent. Staff looking after our aisle was excellent and the other crew were great. There was an elderly lady who needed help going to the bathroom and the crew assisted her every time. Food was excellent. Lunch - salad, soup, mains with sides, cheese, fruit - ok by now I am stuffed. No space for snack before landing. Good drinks selection and fresh popcorn was a nice touch.

✅ Trip Verified | Mumbai to Ahmedabad. I am a frequent flyer and most of the times my bookings are last minute, so I always pay a premium for the tickets. The grumpy ground staff made me stand in a queue for check-in and then instead of issuing a boarding pass they direct you to the self service kiosk for boarding pass and the baggage tag as well. The attitude of the staff was curt. On entering the flight and a till well after take off the AC was not working properly and it was sultry and suffocating, and again the reply from the staff that we will try to rectify it. The captain did make an announcement of inflight audiovisual entertainment and out of curiosity I tried it but it was not functioning. The snacks they were offering were some stale veg puff, and on enquiring if they have anything else they asked me to take it or leave itk. A foreigner couple were sitting in the adjacent seat enquired if non veg option is available were greeted with a condescending grin and told to pre-book their meals if they want such luxuries. Anyway the only good thing was that the flight was on time, and on completing this horrid ordeal made a mental note of trying to avoid this airline as much as possible. If you're traveling in India much better to take a low cost airline like Indigo or others. They score over this airline in all aspects, are courteous and have spacious seats as well

✅ Trip Verified | Amsterdam to Mumbai. The food quality, cabin crew service and to add to this the baggage handling made it a mess for our journey. Jet Airways as always has been the worst experience for me and would never travel from now on with Jet airways. Raising complain with the team, they do not get back to you for 8 days and then they say we cannot refund money for damaged baggage as it is over 7 days. Kind of fooling customers, horrible customer service and least bothered staff.

✅ Trip Verified | Indore to Delhi. When we arrived at Delhi airport our bag was not received on the belt which was a shock for us as it had all stuff as I was in Indore for more than a month so carried everything along with me. Even after dropping them mails several time didn't receive any proper response. After 21 days of lost baggage they are paying us with just Rs 2450 which is less than the price of my empty bag. This is completely disgusting. Will never travel Jet Airways again.

✅ Trip Verified | Today I had my flight at 7:40 am from Pune to Delhi. I reached airport at 7:05 am, and their staff denied me to check in. When I have 35 mins in hand how their staff can deny the passenger. The lady on duty told me to but new tickets. If we have 35 mins in hand than how they can deny the client to board the flight. I booked a new flight for Delhi from Go air which costs me 5997.