Jeju Air

Not Verified | My wife was flying in from the states to meet us there at the counter. My two children and I were at the counter, I spoke with two agents, told both agents that me and the children are flying even if my wife doesn’t make it in time. They told me to wait over to the side and I came back to the counter twice to check in. Both times they told me to wait. I waited so long, we missed our flight. We had to book four last minute flights with Peach Airlines. We went to the counter for our return flight and those were canceled. No one emailed, texted, or called to let us know our flights were canceled. It was Jeju’s fault we missed our flight and then they canceled our return flight without telling us. We had to purchase 4 more last minute flights with Peach Airlines. Jeju is refusing to give us a refund.

Not Verified | Osaka Kansai to Seoul. Very good flight. The menu was easy and cheap. Staff were friendly. Not only on the plane but the check in staff and the boarding staff. They could also speak English. Still would prefer Asiana more than this but Jeju is a great airline.

Not Verified | Fukuoka to Busan. I didn't even manage to travel! I only tried to book a flight but their English language website is so unusable that even after providing my credit card information, it gave me a message in Japanese and then returned to the home screen. Was the second time I tried to purchase but the website was created by a bunch of infantile rodents who wouldn't know the definition of customer satisfaction and user experience if I threw a dictionary at them. Absolute joke and a waste of time.

✅ Trip Verified | Seoul Incheon to Tokyo Narita. Cheap ticket and wasn’t expecting much but the plane was very dirty and tired looking. My seat back tray had clearly been used as a kids colouring book at some point on a previous flight and was covered in long stripes of multi colored crayon. I didn’t purchase any food on the flight so I didn’t need to make use of the tray so not a big deal though. The seat pocket and the sides of my seat were utterly gross, caked deep with crumbs, food fragments and assorted gunge that was all a bit nasty. No entertainment screens but there were in flight radio channels available which I didn’t use as I had my iPod to listen to as usual. The seats were a bit cramped with my knees touching the back of the seat in front (I’m 6ft tall so nothing particularly new on an LCC flight). When I put my bottle of water in the seat pocket I had to sit at an angle so I could fit in the space as well. The flight itself was smooth enough, the cabin attendants were polite and friendly and we got to our destination without any delays of troubles. Not the cleanest plane I’ve ever been on but we got from A to B cheaply

✅ Trip Verified | My family and I recently flew Jeju Air from Seoul to Osaka on Tuesday May 7. I was incredibly disappointed in the customer service that was provided to us at the check-in counter. We were five adults traveling from the United States, with five check-in luggage. After she weighed all our suitcases, she said that we were 6 kg total overweight. By then, she had already put all our luggage on the conveyor belt, and they all had left the counter, then asked us to pay 60,000 krw. None of us even had any carry-on baggage, and could have easily taken out our duffle bags to carry 1 measly kg each. We had no choice but to pay the fee, when she had multiple ways to handle the situation. When we boarded the plane, I saw everyone with 2-3 carry-ons each all stuffed together to look like 2. I was incredibly upset by the unfairness of our treatment. I tried to contact the airline and they asked us for more details of our flight, then ignored me. I point out that the tray table on one of our aisle seats was broken. They are a "budget" airline for a reason. Oh, other minor things, they didn't even offer us water, you had to ask for it. What a joke.

✅ Trip Verified | Seoul Incheon to Manila. Yes to budget but no to their baggage policy and I suggest it should be changed. They do not allow combined baggage! We are a family of 4 with 60kgs of total bag allowance. (Note: The only available flight at the time we purchased it was their Special Fare). We only used 1 big piece luggage and a back pack for easier travel since we have senior citizens with us. Our big luggage exceeded 5kgs and they insisted that we separate it so we obliged. But here's whats unfair, when we got to our gate waiting to board, the ground attendant approached us and said that the plane's overhead bin was a bit small for our hand carry bags (2 standard cabin baggage size with less than 4kgs in weight) and asked us that we check-in the bags instead. Since we saw a lot of bags already tagged for check in, so we said yes ok, maybe it really wont fit (so, we thought!), but when we got on the plane all their local citizens had their hand carries with them, bigger than our bags putting it in the overhead bin! Hello unfair treatment for foreigners like us.

✅ Trip Verified | Seoul to Manila . I'm traveling alone with my 3 year old daughter from Incheon South Korea to Manila, Philippines. I know we had 15 kgs baggage each but I prepared a combine luggage for both of us since I'm traveling alone. Given my situation, they asked me to separate our luggage because it is their policy even though we did not exceed 30 kgs. I cant carry my daughter with two bags. They are inconsiderate for mothers traveling alone. I will not recommend them nor taking another flight to them.

✅ Trip Verified | Macau to Seoul as a long holiday trip around Asia. I don't make airline reviews a lot, but I must do it for Jeju Air because of it's terrible customer service ever seen. Starting from a long check in with only some Jeju Air customer representative are visible at Macau Airport. Our flight was delay with no explanation from the airport which was making itself a 2 hour delay. As Jeju Air is a budget airline, you must pay for everything including changing seat, but then we boarded an old plane for an uncomfortable 3 hours and 30 minutes flight to South Korea. Overall for this flight include seat was broken, legroom uncomfortable, no free food and drinks and nothing. The only positive thing was their onboard staff which was friendly. But please try and avoid this company to avoid disappointment and fly an alternative airline if possible.

✅ Trip Verified | Be aware you will waste hours on their website and downloading their app on your phones in hope to online check in but this will not happen. And their customer service is non existent. First flight with them was Hong Kong -Seoul, I couldn't do online check in so at the airport counter i inquired about this, and i was told that "Hong Kong is to blame, that Jeju has problem with Hong Kong regulations but i will not have this problem when flying from Seoul. I am now trying to do online checkin from Seoul right now , my flight is to Tokyo tomorrow and after wasting my time to fill in all the details etc and still cannot do online check in. If you cant provide online check in service then dont waste peoples time. This is ridiculous, very disappointed and will never fly again. On board service was appalling also, the flight attendant with a tray and tiny cups of water would walk so fast and without looking at the passengers I didn't manage to ask if i could have one of those tiny cups of water.

✅ Trip Verified | . Our flight from Cebu to Incheon was cancelled at the very last minute and there is no clear information when the aircraft will arrive. All we can hear is announcement in Hangul. I think you should educate your staff to speak English as well since you flying customers of different nationality as well. Another disappointment was when we are flying back to Cebu, we are not allowed to combine luggage and check-in one luggage for me and my husband with total of 28kgs (limit each will be 15kgs) saying it has to be one piece for me and one for my husband. We approached the manager duty in Incheon and asked why we are allowed to fly in Cebu with only one check-in baggage of 19kgs and she is not able to explain. She just insist we should put our belongings on separate checkin baggage. It is very inconvenient to move your things from one luggage to another specially when you are in the airport.