Jeju Air

✅ Trip Verified | We booked our flight on first week of November 2024 going to Jeju Island. Jeju airlines has only one flight option. This airline offered is only via Gimhae international airport (Busan) about 10hours layover/transit from Busan to Jeju Island. Since our flight to Jeju Island is Visa-free. At the time we fill out every detail on their website there is no option regarding visa acquisition at all. Despite the fact that they send me an email confirmation of my upcoming flight. Still, this airline did not advise me to secure a Korean visa. Still, the ticket doesn't specify that I must need a Korean visa. On the day of our flight, I make a call to the airlines to check in. This is the time I knew that I must have a Korean visa. Jeju Airlines left us feeling deeply disappointed as they did not inform us that we needed to obtain a Korean visa. We are only passengers in transit from Busan to Jeju. We are a group of four individuals who want to have a vacation on Jeju island. This airline causes heartbreak that will never be healed. Although we travel to South Korea frequently, we regret that we are losing our desire to do so.

✅ Trip Verified |   We flew Jeju AIr which is South Korean Low cost airline again. This time from Bangkok to Incheon(seoul) back and forth. The check-in from Bangkok was smooth and the ground staff was very nice and kind enough to arrange wheelchair for my wife who has probem with the legs and difficulty in walking. the staff also arrange the front section seat for us which we were very appriciated. The plane was OK and the seat was quite comfortable compared to other Low coat Airline. The cabin crew were nice and friendly although they did not serve us water as before. The plane was delayed due to the late arrival of plane from Seoul. Overall the flighy was smooth. On the flight back to Bangkok, we experienced a very kind and helpful youmg female ground staff who arrange wheelchair for my wife and change the seat to the front section. the flight itself was OK. The cabin crew were very nice and kind although threre was no water serving. The flight was a little delayed due to traffic congestion. Overall Jeju Air is quite good Low Cost Airline although there was no food and beverage serving (you can purchase noodles, snacks, coffee and drinks on flight) and no entertainment but the best thing the Jeju Air should be pround of was their nice, friendly and helpful crew both ground and cabin crew.

✅ Trip Verified | They charged me 81 KRQ for overweight charges that was more than the tickets I purchased. Keep your bag underweight. They have lower requirements than the US.

✅ Trip Verified | My original flight suppose to be departed at 11:50, and was delayed to 1:12 (13:12). I arrived and try to check in and was told too early to check in; come back 45 minutes before flight depart. I came back 1 hour before flight departed and was in line for 15 minutes which meant I had 45 minutes time frame. Staffs at the counter told me they are closed and I was late for my flight, and not helped me to find a flight to Seoul. I finally have to book the cheapest flight and paid for checked in luggage's. Other alternate flights would cost more than 400 usd per ticket with total of two travelers, and travel time with connection time would be more than 10 hours. This travel route cost me too much money (extra tickets and luggage’s cost)

Not Verified | Terrible airline. If you are a foreigner travelling to Korea, do not book with this airline. I had booked a round trip from Busan to Jeju as a first time visitor in Korea. Not only did the staff of this international airport speak English, but the employees did not seem to know what to do with bookings made by their airlines to third party booking agencies. I had missed my flight due to them not vocalizing what the correct time was to appear at check in. They did not try to help me find any alternative flights and maintained “we don’t know”. The staff seemed annoyed if you asked any following questions regarding your reservations and I had to communicate solely through Papago. I was unable to book any alternative flights. If you are a foreigner travelling to Jeju, I would not recommend flying with this airline.

✅ Trip Verified | Boarding was easy and rather pleasant. Once seated, it was very cramped hence economy. But cabin was hot and stuffy. I figured the air will improve once we took off, but it never did. While in the air and have reached cruising altitude and speed, the cabin crew quickly sped the refreshment cart by without a word of instructions as to items for purchase including water. I am American and non Korean therefore do not read/speak Korean. 4.5 hour flight from Cebu to Seoul and no water in a hot cabin is not safe. My husband needed water for medication. One of our traveling mates had gotten up for the toilet and I asked him to get my husband a cup of water. Our travel mate had a extremely hard time getting a cup of water. He basically had to firmly insist before getting a half cup of water. This is unacceptable. I would have purchased water had I had been informed. If we, (party of 4) can ever avoid it, we will never take JeJu Air again.

Not Verified |   I had booked my ticket without using my full middle name (only middle initial), so the woman at the counter refused to allow me to board because it did not match my passport middle name. I showed her multiple proofs of purchase and other forms of ID, but they would not allow me to board without buying a new ticket for $255 usd (originally was $95). Total inflexibility and stinginess, not to mention poor service and mediocre standards.

✅ Trip Verified |   We flew Jeju Air which is Korean Low cost airline for the first time. The first flight was from Bangkok to Seoul and the second flight was from Busan to Bangkok. The check-in at Bangkok is quite good and smooth but check-in at Busan is not smooth as the ground staff was not friendly and seemed to be inconsiderate. Both flight was ok and the seat was not bad for low cost airline, not so cramped and leg room is good though we flew over 5 hours. Cabin crew were friendly eventhough they served us only a cup of water which is understandable. Both flight was not delay and the flight from Busan arrived ahead of schedule. Overall it was a good flight both way.

✅ Trip Verified | Why put windows on a plane if it means we have to close them the entire flight? And above all, not having them reopen at the time of landing is a big lack of safety in the event of a problem. Pourquoi mettre des fenêtres sur un avion si c'est pour nous obliger à les fermer tout le vol ? Et surtout ne pas les faire réouvrir au moment de l'atterrissage est un gros manque de sécurité en cas de problème .

Not Verified | This was my first time riding jeju air. It was pretty comfortable. The seat was wide compared to other low cost carriers and there was descent legroom. There was no in flight entertainment on board. For a short flight, I think it was pretty impressive!