Jeju Air

Not Verified | This was my first time riding jeju air. It was pretty comfortable. The seat was wide compared to other low cost carriers and there was descent legroom. There was no in flight entertainment on board. For a short flight, I think it was pretty impressive!

✅ Trip Verified | Jeju Air denied me boarding without providing any reason at the counter. They just returned my passport and said you cannot board this flight. The flight cancellation cost me 800 USD and after multiple calls to Jeju Air Korea call center, they gave me Ministry of Justice phone number and said for understanding the reason for denial of boarding you need to speak to them directly. The ministry of justice number had only Korean speaking staff and could not understand me. Most horrible airline experience. Staff was absolutely unhelpful.

✅ Trip Verified | I checked in as normal at the desk because for whatever reason, online check in, or the console check in wasn't working for me. The member of staff assigned a seat which turned out to be right at the back of the plane. It was strange, because i was the only foreigner on the plane, and nobody else was seated on this back row. On the back row, the seats do not recline, and the arm rests do not fold up. A very uncomfortable flight, but i thought nothing of this until my next point. The cabin crew acted as if i did not exist. I watched as they offered everyone else water and other things, but when it came to me they'd ignore my existence and walk by. This made me feel horrible. It was a 6 hour flight, no meal was provided. Not even a snack. I understand this is budget but this is a joke. I'm a frequent flyer all over the world, this service was poor beyond belief. Do not recommend.

✅ Trip Verified | Very disappointing service, especially at its home base, ICN. Checked in online the day before departure and still arrived at the airport 2+ hours before departure (which would be before 6am), and found out that there was basically no "benefit" at all for the extra effort the previous day. I still had to go through the endless wait (the queue was so long that it completely filled up the massive check-in area at ICN and still "seeped" out into the corridor area). One might wonder that the queue was probably because some of the machines were out of order, but no, the queue was really just to drop checked luggage via super-slow machines. In short, the airline was basically not allowing any non-premium customers to be served by humans, just by self-check-in kiosks (for those "lazy" customers who dared not check in online the day before departure) and by self-bag drop machines which were absolutely lacking in number and seemed to confuse the customers all the time. What happened after the stressful bag drop? Simple. The flight was delayed by 20+ minutes which snowballed into an overall delay of 40+ minutes when I finally landed in FUK (considering that ICN-FUK is supposed to take ~80 minutes from gate to gate this delay is horrible). I ended up almost missing my self-arranged connecting domestic flight despite a generous self-secured transit time of 2.5 hours thanks to the massive delay caused by Jeju Air. Paid $300+ just for a short roundtrip ticket between ICN and FUK. Completed online check-in the day before and still arrived at the airport 2+ hours only to find out that checking in luggage is something to be punished at Jeju Air by an endless queue, and had to wait in line for 30+ minutes just to drop my pithy bag. Then found out that the flight was going to be hugely delayed and almost missed my domestic connection 2.5 hours apart. Jeju Air only offers 15 kg as your base checked luggage allowance. You have to purchase its "Flybag" tier ticket to get any checked luggage allowance and even after that it is still only 15 kg. Even Peach, the super-cheap LCC in Japan offers 20 kg. All the other services were just as expected. Mediocre seat pitch and comfort even according to low-cost airline standards, okay cabin service (not that they were bad but they were not that great either), limited food & beverage options and no inflight entertainment and cabin connectivity. Given the short flight distance, however, I guess the nonexistence of any inflight digital stuff should not be negatively judged upon Jeju Air.

✅ Trip Verified | Clark to Seoul. Smooth flight on Jeju Air and I am impressed. I had to think twice on booking because Jeju Air has a bad review and most of its customers were left unhappy and unsatisfied on their flight. So we took the risk and booked. On the flight day we are expecting to pay for our baggage as the website says our ticket doesnt have a free baggage allowance. Usually, LCCs allow their passengers one check in baggage per person. But in the airport, we were three. The check in agent checked our bags for free - 5 pieces! The flight was very smooth. Though the attendants were not always present on the cabin. They just served the free water before landing. I will definitely recommend.

✅ Trip Verified | Jeju to Hong Kong. The airplane size and all other things are understandable because of the cheap price. For our flight from Jeju to Hong Kong, we've noticed that that trip doesn't include checked-in luggage so we are okay if we need to pay extra. But after browsing through their website, there's no placing saying about how the luggage will be weighed and charged. At the counter, I asked about how the policy is different from what we saw on the official website, they just ask us to pay no explanation. While we were fixing our luggage overweight problem because we do not have enough cash or visa cards, we don't want to affect others so we moved aside. Worst experience ever.

✅ Trip Verified | Jeju to Seoul. I realize my passport was left on the compartment after I came out from the arriving. After 2 hours I went back to the front desk airline and give them my flight details with the sit no in order for them to search. Very fast they told me my passport was not there. It give me the impression they didn’t put any effort to go and find the passport and the frontline was very rude. I will not board this airline again as front desk and others colleague didn’t show any courtesy and professionalism at all.

Not Verified | My wife was flying in from the states to meet us there at the counter. My two children and I were at the counter, I spoke with two agents, told both agents that me and the children are flying even if my wife doesn’t make it in time. They told me to wait over to the side and I came back to the counter twice to check in. Both times they told me to wait. I waited so long, we missed our flight. We had to book four last minute flights with Peach Airlines. We went to the counter for our return flight and those were canceled. No one emailed, texted, or called to let us know our flights were canceled. It was Jeju’s fault we missed our flight and then they canceled our return flight without telling us. We had to purchase 4 more last minute flights with Peach Airlines. Jeju is refusing to give us a refund.

Not Verified | Osaka Kansai to Seoul. Very good flight. The menu was easy and cheap. Staff were friendly. Not only on the plane but the check in staff and the boarding staff. They could also speak English. Still would prefer Asiana more than this but Jeju is a great airline.

Not Verified | Fukuoka to Busan. I didn't even manage to travel! I only tried to book a flight but their English language website is so unusable that even after providing my credit card information, it gave me a message in Japanese and then returned to the home screen. Was the second time I tried to purchase but the website was created by a bunch of infantile rodents who wouldn't know the definition of customer satisfaction and user experience if I threw a dictionary at them. Absolute joke and a waste of time.