Japan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 353 reviews
7/10
5 star Skytrax Rating
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4/10

Japan Airlines customer review

(Singapore)

SIN-NRT. 11pm flight and the aircraft was extremely warm to the extent that we were sweating. 1 hour into the flight we were still waiting for our refreshments. We were only served a piece of cookie and a drink. This left us thirsty throughout the flight.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Japan Airlines customer review

(United States)

Late night flight to Narita fully loaded 777. Despite the cramped seat pitch across their fleet I have enjoyed flying JAL. The service has been very warm efficient and polite. However the catering on this particular flight left a lot to be desired. After take off and waiting for a little over an hour - smiling flight attendants doled out a drink of choice and two small cookies. That was it - till breakfast was served a few hours later - no choice just the standard very bland congee. Also having flown on JAL the previous month having watched most of the movies available - I was a bit disappointed to find the selection of movies almost identical on this flight. So tried to catch up on sleep instead but with a short flight time breakfast was served about 4.30am. so not much sleep either. While not the best flight I've had with them I still would fly with them again - perhaps not a red eye like this one. Hope they get that cash injection from somewhere soon.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Japan Airlines customer review

(Australia)

BNE-NRT connecting to Sapporo. Aircraft from Brisbane cramped with seats close together. Had to sit with legs apart as knees hit seat in front and am only 170cm (5'7"). FA friendly helpful and English speaking. Food disappointing. Hot meal was OK but snack consisted of stale multigrain bread with ham and plastic cheese with mustard pickle reminiscent of your school sandwiches. Obviously need better catering in Brisbane. Domestic connection in Narita was good. Seats better - less cramped. Efficient FA. Fares however cheaper than rival airlines so value for money.
Seat TypeEconomy Class
Value For Money 12345
yes