Japan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 348 reviews
7/10
5 star Skytrax Rating
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7/10

Japan Airlines customer review

(United States)

ORD-NRT Business class great looking B777 and nice interior. JAL Entertainment system stands among best airlines. Food was nice especially the curry. Sakura lounge in NRT was also very good was able to take shower and free massage chair. Business seat was bit narrow but was endurable. NRT-ICN Business class with bad service. Very interesting how different the service was from long distance routes. B767 was also outdated and old. Best of all was their punctuality. Everything was on time and felt very safe in flight.
Seat TypeBusiness Class
Value For Money 12345
yes
2/10

Japan Airlines customer review

(United States)

I recently flew to Narita from LAX. I will not take JAL again. The most unpleasant part of the experience was how warm it was inside the cabin. Both my daughter and I could hardly stand it. She took off her sweater and hat and I had to get a wet towel and use it on my face and neck. I had to chew some peppermint gum to calm my stomach. Also the food was pretty bad Much of what we were offered I wouldn't touch. For the trip back we were prepared and brought food with us.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Japan Airlines customer review

(Australia)

SYD-NRT-FRA-NRT-SYD in Premium Economy (plus NRT-SIN-NRT J Class). Excellent aspects were the meticulous cabin crew service good leg room seats which allowed sleep and quiet cabins. Not so good was the food in Premium Economy - minuscule tasteless portions of poor quality especially to and from Australia. I can recall wonderful Japanese food even in basic economy 10 years ago on JAL. An odd aspect is that JAL seemed not to be able to recognise my OneWorld Emerald details and status until I complained on check-in on each leg. Another odd aspect was the default position of having all window shades closed on boarding and even on take off and landing. Isn't this policy a safety hazard? I enjoyed the First Class Lounges at Narita Sydney (through Qantas) and at Frankfurt.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Japan Airlines customer review

(United States)

I flew with my baby who was only 2 months old when we first took JAL. The staff at the airport was nice and helped with everything including luggage. At the boarding gate the staff was also there to carry my bags and fold the stroller and put it in a thick plastic bag to protect it! On arrival Narita and JFK the staff was there to help me with luggage and also helped me carry the bags through immigration and customs.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Japan Airlines customer review

(Australia)

SYD-NRT-FRA then CDG-HND-NGS then FUK-NRT-SYD in business class. As a JAL Mileagebank member able to select preferred seat in advance - 1st row in J class with more room. B777's to/from Australia/Japan/Europe MD90/B737-800 internally. Friendly courteous service comprehensive menu with choice of Japanese and Western options. European sectors now have an expanded on- demand 2nd meal service with about 10 options to choose from any time after first meal service. IFE improved since last year with more movies. Whilst our travel agent booked discounted JAL airpasses for Y class travel in Japan these were easily upgraded to J class at check-in for Y1000 each. Great value for the extra room. Did not use the CDG lounge due to a very tight Air France connection from FCO. Sakura lounge at NRT very comfortable with good selection of snacks and hot food especially at lunch and dinner time. Upstairs bar with barperson able to make a wide variety of drinks. Great value J fares to Europe makes JAL my preferred choice for European travel.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Japan Airlines customer review

(Australia)

Tokyo Hanada-Beijing-Tokyo Narita in Business class. JAL has a nice first class lounge at Hanada airport great food and drinks nice facilities but does not have spa service. Business class seat is more like Qantas domestic business class seat. Hot meal served with good choice of drinks. Cabin crew friendly and professional. AVOD system is okay does not have great range of movies. JAL uses Beijing airport first lounge at PEK pretty average for first class lounge.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Australia)

Sydney-Narita-Frankfurt in Business. Fantastic crew and ground staff professional and friendly. JAL business class seats are full flat 2-3-2 arrangement made the cabin really crowded. Sydney-Narita leg using economy headset for business class. Food was beautifully presented but not always tasty. IFE good not great after two legs you pretty much finished everything you could watch. Two first class lounges at Narita terminal 2 hardly anyone there middle of the morning. Buffet dinning spa massage fantastic but only 10 minutes.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Japan Airlines customer review

(United Kingdom)

Paris - Tokyo Narita Boeing 777. Seats 2-3-2 and originally in the middle. Cabin crew very helpful and found me an aisle seat. Inflight service superb very personal and attentive cabin crew. Meal choice either Western or Japanese. I chose the former superb french cuisine but nearby passenger had the oriental and I wish I had chosen that. In flight entertainment AVOD and could be better - plenty of movie choice but little in the way of TV comedy sport and documentaries.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Germany)

Frankfurt-Narita on B777. Spotless cabin. Comfy seats and superb service from very friendly flight attendants. Very good meals lots of drinks between dinner and lunch prior landing.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Japan Airlines customer review

(Australia)

NRT-KUL on old 767 in J class. Seat narrow and nothing special. Crew very senior doing things very slowly. Meal service took over 4.5hrs and really showed favouritism if you are not Japanese. Not worth the money for what JAL is charging for Premium service compared to SQ and CX.
Seat TypeBusiness Class
Value For Money 12345
no