Japan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
7/10
5 star Skytrax Rating
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3/10

Japan Airlines customer review

(Australia)

NRT-KUL on old 767 in J class. Seat narrow and nothing special. Crew very senior doing things very slowly. Meal service took over 4.5hrs and really showed favouritism if you are not Japanese. Not worth the money for what JAL is charging for Premium service compared to SQ and CX.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

Japan Airlines customer review

(Australia)

NRT-KUL business class on old 767. Not worth the money as the seat was old and the entertainment system quite limited with old screen. The lounge in NRT was packed in the satellite and people were grabbing the food out of the servery as soon as it arrived. The service onboard was chaotic to say the least. Had to ask for something to eat with the drink. The meal service was over 4 hours. Seat not comfortable for over 8 hour flight. Seems that if you speak the language and are male you get better service as all the male business men got bags tagged first class - and this class was not available on the flight.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Japan Airlines customer review

(United States)

LAX-PVG. LAX to NRT was not as expected from Japan Airlines seat on business class was not a flat bed and being 6'2 is not a good one to sit. They don't have amenity in a bag like other business class but in a basket and FA goes around and let you pick which one you want and all wrap in a cheaply plastic . Food were served in a bento box looks nice in pictures but not in real food really disappointed. Love the lounge at LAX and NRT ate at the lounge in NRT. NRT to PVG as usual same old business class.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Japan Airlines customer review

(Singapore)

SIN-NRT HND-SIN. SIN-NRT on a relatively new 767-300 in immaculate condition and service was great. The biggest welcome was big touch screen monitors on every seat - movies and selections were up to date. Cabin crew constantly walking up and down the aisle. Return trip was via Haneda. Same aircraft similar service provided for the overnight flight. I would consider flying on JAL again after this great and positive experience.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Japan Airlines customer review

(Japan)

NRT-PVG-NRT. B767 outbound and B737 inbound. Old 767 aircraft but exit row so a lot of legroom. PTV on 767 is small. Meal good and crew were helpful and attentive. I was on a new 738 on my inbound flight - cabin was not spacious but seat was comfortable. Huge personal screen with high resolution service good.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Japan Airlines customer review

(France)

Paris-Tokyo in business. Check in was fast handled by Air France. Check in staff nice but refused to issue my onward boarding pass with Cathay Pacific (their oneworld partner) to Taipei but a staff in JAL uniform apologized. Seat is not a flat bed not comfortable at all as you slide down and entertainment system is old and choice very limited. Crew very polite and food is good both quality and quantity. Very strange though that they put some British cabin crew that do not speak French on Paris flights. As I cannot sleep I was working and the crew kept on refilling with tea and snack. All in all an excellent service but the uncomfortable seat and poor entertainment drags it down a lot.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Japan Airlines customer review

(Vietnam)

NRT-SGN. Good movie options very friendly and professional staff. My first time with them totally recommend.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Japan Airlines customer review

(United Kingdom)

LHR - NRT return B777-300 Executive class. Flight to Tokyo was on the warm side as JAL flights often are. Choice of films OK but I expected more top billing films - the programme was padded out by many old or b movie films. Food good but as always a bit limited in choice Beef or Fish never anything else! JAL shell seats do not recline flat which is comfortable at first but you find yourself slowly sliding downwards - good for 2 or 3 hours sleep. Return flight much the same a pleasant experience with excellent service from flight attendants.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Japan Airlines customer review

(Hong Kong)

HKG-HND/NRT-HKG during the holiday period. Flights on time and crew friendly. Crew were not strict with safety regulations - passengers roaming round with seat belt sign on or using footrest during take-off and landing were ignored by crew who saw what was happening. Food was horrible. I'm no fussy eater but it was not appealing. I have never seen such small meals served for a 4 hr flight.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Japan Airlines customer review

(Australia)

Brisbane to London via Narita. Economy class and service was excellent and polite. Great food and drink service and IFE superb. Departing Narita we asked the English flight attendant for Scotch and Dry which she duly delivered but warned us that if we wanted another drink of the same to order it from her as apparently Dry Ginger Ale is not available to Economy passengers and none of the Japanese crew would serve it to us! Strange - does Dry Ginger cost more than lemonade? Osaka to Brisbane we made sure we bought a bottle of Canada Dry to have with our inflight Scotch!
Seat TypeEconomy Class
Value For Money 12345
yes