Japan Airlines

✅ Trip Verified | No vegetarian options in the Sakura lounge. When requested we have run out of options. Booked Jain meal for parents. They only have request for one sector. Tokyo to Bangalore and not for SFO to Tokyo. The rule is book 24 hours in advance. Who would book only one sector? we book business class to get personalised attention and care. The seats are good and comfortable. I might still travel JAL for my own logistics reasons of timings etc but not because I felt good with the airline.

Not Verified | I recently flew return from Sydney - London. As a family of four with 2 children. (17 month year old, and a 3 year old). I can't thank JAL enough for the exceptionally high standards they provided. From check in at the front desk to the plane journey. It was so smooth and comfortable, and the food was delicious. I also want to mention how they let us board first due to having young children. We are very grateful for this- it was a fantastic experience. Thank you so much, look forward to flying with JAL again in the near future.

✅ Trip Verified | At Haneda Airport, I encountered terrible ground staff. They seemed reluctant to have passengers check in at the counter insisting customers use the kiosk to print their boarding passes and baggage tags. There were staff members present, but they seemed to be in a bad mood or too tired and didn't want to help passengers with issues they were facing. I always thought that Japan Airlines' service was full of enthusiasm and proactive in assisting customers, but that was not the case.

Not Verified | Wonderful cabin attendants. But, the food was really bad. Kentucky Fried Chicken is not a good meal unless you are children. Very disappointed in the food selection.

✅ Trip Verified | I am very disappointed because the airline would not allow me to book seats until check in. Then my wife and I were assigned seats that were not together. We were unable to get anyone to even try to help. Customer service pushed us off to ticketing. We showed up at 5am for our 8am flight as they instructed, only to be told to ask at the gate. We went to the gate and asked and, without even looking in the system the gate agent just told us they would not change our seats. This was NOT the Customer service l that will make me want to fly this airline again! International premium trips are too expensive to be treated poorly. What's worse is a corporate culture that doesn't encourage problem solving/customer service. For example if they cared to try do you think they could've found 2 people in regular economy who would've liked premium economy seats? Not 1 employee thought of that. I won't fly with them again.

Not Verified | It was my first time flying with Japan Airlines and my experience was awesome. It was on time and I reached the destination before the scheduled time. Their customer service was excellent. I did not select any meal for my flight and unfortunately, they didn't have any vegetarian options. However, their crew member went out of the way and she cooked mushroom curry and steamed rice for me and showed me the ingredients of mushroom curry so I could be sure it didn't have any meat. I really liked her act of kindness. They truly know how to care about their passengers.

✅ Trip Verified | Can never say enough good comments about Japan Airlines. Customer first culture is a winner. From check-in where personalised service starts, taking us to an alternate counter so we do not need to queue, boarding and inflight service. Always attentive, even during night flights. You always get the feeling you are valued.

✅ Trip Verified | Absolutely fantastic trip. The crew put every possible effort to welcome me onboard and to accomodate every possible desire from extra snacks to champagne. Selection of food, presentation and attention are at absolutely highest possible level. Special thanks to the team of Taguchi, Takemura, Jarupoom, Oochi for hosting me aboard and to making this flight as easy as a breeze. Thank you again

✅ Trip Verified | I recently had the pleasure of flying with Japan Airlines and I have to say that it was an outstanding experience from start to finish. I booked my ticket through Delhi Office. Here one employee made the process seamless and efficient. He went extra to help me book Airport Hotel in Tokyo as well as getting my frequent flyer points credit on timely manner. Upon arriving at the airport, I was greeted by friendly staff who made the check-in process a breeze. The airport lounge was comfortable and well-equipped, with plenty of amenities to keep me occupied while I waited for my flight. Once on board, the flight crew was professional and attentive. They made sure that all passengers were comfortable and provided excellent in-flight service. The plane itself was clean and well-maintained, with comfortable seats and plenty of legroom. I was also pleasantly surprised by the quality of the Indian food and drinks offered on the flight. I am vegetarian and food was exceptionally good. Overall, I would highly recommend Japan Airlines to anyone looking for a hassle-free and enjoyable flying experience. They truly go above and beyond to ensure that their passengers have a comfortable and enjoyable journey.

✅ Trip Verified | JL68 on Dec 14, 2022 - Best flight of my 4 (SEA-HAN & SGN-SEA) to Vietnam. I agree with another review that JAL serves good food ex-Tokyo, but mediocre on other routes. Very satisfied with the excellent service and comfort on this trip, and I rate this carrier just as good as other 5* carrier that I have flown recently (Asiana, EVA & Singapore).