Japan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
7/10
5 star Skytrax Rating
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10/10

"highly recommend Japanese Airlines"

(United States)

Trip Verified | Flew from Osaka to Los Angeles on 9/9/2019 at 5:25 PM boarding time. The gate agents were very helpful and friendly. I’ve never receive such great service from an international airline ever! I highly recommend Japanese Airlines and would recommend this airline to any friends or relatives.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Los Angeles
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"One of the best flights"

(Japan)

Trip Verified | Los Angeles to Osaka. One of the best flights. The Boeing 777 8 seat rows provide additional side space; legroom was also large. Smooth boarding, flight attendants were very attentive, smiling and helpful. Meals were good, good selection of movies and ok for music (but very subjective). Small details that make a difference: good food, toothbrush available, snacks and drinks between meals, space.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Osaka
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"absolutely wonderful"

(Germany)

Trip Verified | Frankfurt to Narita. I was impressed by JAL's product: Crew: Perfect overall. Food was served in a timely manner, with a genuine smile. Very knowledgeable about the product, can answer any question (I was impressed how a first timer in Business Class could answer about almost everything). Food is a difficult topic as some may not like Japanese food and be more satisfied with a nice piece of meat. But in terms of Japanese Cuisine, what JAL offers in business class is excellent. Rare food such as Awabi (Abalone) was even offered. I never took the western menu so I cannot comment on that. The Skysuite product is wonderful, especially on the window side. Thinking this product was introduced in 2013, it is still among the best seat on the market. Window seat offers complete privacy. All seats offer a fully flat bed which does not become narrow at your feet, and a very comfortable mattress and pillow. ANA is just catching up this year with their new product. I prefer this setup compared to the widely used reverse herringbone layout. Plane: The Boeing 787 is a great plane, although I prefer the A350 (the A350 is I think quieter). Boarding and on ground experience: JAL offers to wrap your luggage for free if you wish, which is not the case of all airlines. Check in is efficient, as well as boarding. Lounge looks good but I never drink or eat anything as I prefer to relax with a glass of water and look forward to the flight.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Narita
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Legroom was spacious"

(Japan)

Trip Verified | Osaka to Los Angeles. JAL has high quality service, and on the Boeing 777 has only 8 seats per row rather than 9 in economy class, providing additional width space. Legroom was spacious on this flight. All in all a great flight, save the delay (bit less than 1h) and the choice of movies.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOsaka to Los Angeles
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"this is a great airline"

(Hong Kong)

Not Verified | Delhi to Tokyo Narita. The cabin crew were nice and my child was ill and they handled it professionally. The seat was amazing with lots of legroom and good reclining. They were really nice with the children and gave them little gifts. The cabin was hygienic and clean. Overall, this is a great airline.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDelhi to Tokyo Narita
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"squeezed in a central row of four"

(Italy)

Trip Verified | Japan Airlines business class is basically a fraud. Flying Tokyo to Sapporo business class. Seats slightly better than coach but we are still squeezed in a central row of four like sardines. No lounge access, no priority boarding, no welcome drinks, nobody would hang your jacket. There is a real business class, called first class. The pseudo business class is what, at best, other airlines call economy plus.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo to Sapporo
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"flight attendants were courteous"

(Japan)

Trip Verified | It is a short distance from Tokyo to Seoul (2 hours). Nevertheless, this airline flies an aircraft with full-flat, all-isle business-class seats for this route, which I liked very much. they have spacious lounge with a choice of drinks in Haneda, and flight attendants were courteous. On return at Gimpo airport, the Korean lounge was small and overcrowded. The only thing they should do is to warn business-class passengers not to slam shut their tables, because this annoys their front passengers severely.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo to Seoul
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"cabin crew were friendly"

(Australia)

Trip Verified | Akita to Sapporo. This flight was operated by J-Air. A fast and friendly check-in was followed by an effortless, punctual and enjoyable flight. The cabin crew were friendly, although there was no onboard service on this flight (possibly due to turbulence). Baggage arrived quickly (all thoughtfully placed on the carousel with the handles facing out). I was on a train into town within 25 minutes of touch-down.
AircraftE170
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAkita to Sapporo
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the seats spacious enough"

(Australia)

Trip Verified | Osaka Itami to Sapporo. Check-in was remarkably quick and friendly. There were few passengers at the airport, possibly due to the G20 summit in Osaka at the time. Boarding was smooth, and the cabin crew were friendly and efficient. The plane was spotlessly clean and the seats spacious enough for a 90-minute flight. No food was served, only a soft drink or hot drink. The plane was perfectly on time.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka Itami to Sapporo
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Best airline I have ever flown"

(United States)

Trip Verified | San Francisco to Tokyo Haneda. Best airline I have ever flown. Economy class seats have enough of space to stretch your legs - im 5'11", food is on business class level when compared to any US or European based carriers. 2 checked baggage pieces standard, its employees don't panhandle for extra fees. Remember all the glamour of the airline travelling from 30 years ago? It still lives on with JAL!
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Tokyo Haneda
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes