ITA Airways

Not Verified | I've had my flight changed 5 times in a day, constantly extending the time of travel with a terrible service and with the company's representatives showing a lack of care with the customer and knowledge of the absolute impunity of overbooking, canceling and rearranging traveler to worse and worse conditions. This is by far the worse travelling experience I've had in my life. When are these companies going to be held accountable? No matter how much cheaper it may seem, ITA airways is not worth it.

Not Verified | Booked via Delta. Throughout the flight from Milan - JFK. Approximately 25 students socialized in the plane aisles and passengers asked flight attendants to ask them to be seated as they were partying throughout the flight. No one could sleep. I had noise cancelling headphones and still could hear them throughout the nine hour flight. Food was just terrible. Inedible. Waiting to grab food at JFK but we have been now delayed on runway over an hour. What is wrong with this airline and the staff.

✅ Trip Verified | Worst airline ever. Leg room so poor I could not sit without knees crushed into seat ahead - I am 173m tall. Staff surly and uninterested unless downright rude - shouting at clients. Never again

✅ Trip Verified | To attend a wedding on Saturday December 17, 2022 my wife and I flew code-sharing Delta-ITA from PBI to MXP via JFK on Monday December 10, 2022. Delta was 30 minutes late arriving at JFK but the PBI Delta gate agent had advised us to just walk from Terminal 4 to Terminal 1, which we did in about 10 minutes. ITA had our reservation in their system but not our pre-entered documentation, which they entered again. I had paid extra for aisle seats 15H&J for a comfortable trip in the A330-200, which was full. The window seat next to my wife has a large entertainment box on the floor restricting seating. On the aircraft my screen jammed in Japanese but my wife's was fine. Staff professional, food mediocre, drinks steady and sufficient. Toilets exemplary. Upon arrival at MXP no luggage so we made our claim with an ITA agent there. Our Air Tags told us our luggage sat in Delta's JFK Terminal 4 for a few days, likewise at MXP. Anyway by Friday morning we did not have our formal clothes for a reception and a wedding. So we purchased the necessary toiletries and formalwear. Ironically my suitcase arrived later that day and my wife's on Sunday prior to our return. Total cost for the clothes and toiletries about $US1500 refunded to us by ITA after we sent the claim with receipts. For that they deserve 5 stars. The incident free return trip to MXP to PBI via JFK was in the same ITA aircraft to JFK half empty. Delta was late to PBI.

✅ Trip Verified | Extremely expensive and inflexible airline. I made an error in making my booking and rather than see it for what it was ITA took every opportunity to extract the maximum income out of me. They did this with relish (Ryanair would have been proud) showing no empathy or compassion or understanding whatsoever. An airline to be used at one's peril. If you book ITA book with them eyes wide open!

✅ Trip Verified | Zero customer service, zero respect, absolute rudeness. I am writing this MONTHS after - so it's facts talking, not in-the moment emotions. Crew made every effort to not notice that you are trying to get their attention - especially that I was in the window seat next to 2 people fast asleep (stuck). When making a simple gesture to get the attendant attention I was scolded and insulted by degrading me. I am a very polite and respectful person with a smile so go figure. Food was bearable, but disgrace considering how Italian food is the pride they take in it. I landed into Rome silently crying. NEVER AGAIN ITA! shame on you.

✅ Trip Verified | They canceled one of my flight connections to Vietnam, thus canceling my entire trip. They offered me a refund, I accepted, and four months later (after long waits and endless calls in which they assured me that the refund would arrive soon) not only have they not given it to me but they are saying that it is not their business. They're waiting for me to get tired and drop the subject, but that's not going to happen. I will take legal action if necessary. Me cancelaron una de las conexiones de mi vuelo a Vietnam, cancelándome así todo el viaje. Me propusieron un reembolso, acepté, y cuatro meses después (tras largas esperas e infinitas llamadas en las que me aseguraban que me llegaría pronto el reembolso) no solo no me lo han hecho sino que están diciendo que no es cosa suya. Están esperando que me canse y que deje el tema, pero eso no va a ocurrir. Tomaré medidas legales si es necesario.

✅ Trip Verified | BCN-FCO-VCE in business class. Extremely disappointing. ITA has no agreement with BCN to offer business class customers lounge access so one important perk gone, ITA in name is a SkyTeam member but you can't earn frequent flyer miles for other SkyTeam programs and you receive no alliance elite benefits so another perk gone. Aircraft are crazy old and in disrepair, seats terribly uncomfortable. On the FCO-VCE leg no difference in snack or meal than economy. So in the end what's the point? On the positive side both flights were punctual and the crews were professional. It's cheap for a reason.

✅ Trip Verified | One would expect an improvement in service but all that has changed is the name and for some airplanes the exterior color. Extremely disappointed by this so called new airline. Beside the lack of will to work by their staff (same old Alitalia staff ) and still using these worn out ugly Alitalia outfit toying changes to improv . Seats are old leather is worn and not comfortable. For their most loyal customers lounge visit in Rome airport is a real letdown, and surely not the experience I had while enjoying their lounge called casa Italia in Rome airport. Service is restricted and no self service. The only positive was my visits to the diamond lounge in Brussels airport. a real Belgian gourmet lounge. I will not fly this airline aain, I would rather fly low cost as I have last week with a direct flight to Belgium (Ryanair).

✅ Trip Verified | My wife and I traveled from PMO to BOS and when arrived we got our luggages and noticed that two luggages were damaged. One luggage was missing the wheels and broken handle and the second luggage was severely damaged, cracked in a few places and all scotched taped around to hold it shut. We exited Customs and we went to file a claim on the damaged luggages. We were in line and we got pulled out of line and we were told that a Representative from ITA Airways is on her way please stand away from the line. We waited about 15 minutes and a representative came and gave us a business card looking piece of paper that had ITA AIRWAYS- damaged bags- and their email a US telephone number +1 877 793 1717 and Italy + 39 06 859 60020 and email: [email protected]. She specifically told us to call or email the number of the card and file your claim. We followed instructions as directed by the agent of Ita Airways. I send in all the flight information and a copy of our itinerary and lots of photos from the airport and photo from when we got home. Ita Airways sends us an email all apologetic and they are denying our claim because we didn't file a claim at the airport. ITA Representative told us to file vie]a email. I feel that we got scammed. ITA Airways is scamming their passengers by this method and not advising the to file the claim. We are very upset about this. We had to buy new luggage so we can continue our trip to Bahamas after spending the holidays with family in Boston. This will not end here. Its fine I spent over 250 dollars of luggage and this airline cannot accomodate passengers for the damage that they have caused. This is not a good experience with this airline. We will never use them again.