ITA Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"ITA Airways is falling behind"

(United States)

Trip Verified | I used ITA Airways multiple times but after this summer never again. ITA is supposed to be competitive with pricing and offering a good service, maybe it was in the past but not anymore. Online platform is terrible, I got charged twice when trying to use my points. Customer support is not existent. Service on flight is the worst I ever had, even a Spirit domestic flight was better than ITA Airways on international route. Hostesses are very rude and they barely speak English, food is low quality and scarce. Restroom small and dirty. Seats are uncomfortable and small, compared to competitors aircraft. There in no doubt ITA Airways is falling behind.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRome to Bari
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

do not recommend this airline""

(Philippines)

Not Verified | My company book a flight with this airline twice, their aircraft is old. I was on the trip going Rome to Bari, and the staff is not really accommodating and not a professional. Especially the ground staff, I do not recommend this airline, even they sell cheap flights still important to think about comfort of your travel.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBari to Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"book any other decent airline"

(United Kingdom)

Trip Verified | Don't book flights from London City Airport with this airline, both my inbound and outbound flights were cancelled on very short notice, with absolutely no helpful or informative communication of any kind. Airport staff shared that they are cancelled on a regular basis. If the fare/ticket prices charged had been at a 'budget' airline level then fine, you take your chances for a cheap price. This is not the case with this airline, but their service unfortunately is at the cheap budget level - and their ticket prices are at a much higher level. So save your time, energy and patience - and book any other decent airline in the same price range who will deliver the commensurate service - as this airline cannot deliver even the base line professional service for the prices they charge.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan Linate to London City Airport
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I wouldn’t recommend ITA Airways"

(United States)

Trip Verified | I wouldn’t recommend ITA Airways. Food was really bad even after requesting special need for my son and mother. We had itinerary from BOM-DEL-FCO-SFO, First one with Vistara who charged for 2 extra bags and then DEL-FCO-SFO. Delhi ITA counter charged ridiculously high $240/bag for 2 bags for us while online said $100 for extra bag. I tried booking online 2 days back it was showing $100/extra bag but didn’t work, some error, so called ITA reservations number they said check at airport. We had one change for elder son early return, & we added 2 extra check in baggage, which caused lots of confusion, extra/double payments to Vistara & ITA. Also 1 bag left at Rome for both of us, came back next day as home delivery..
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to San Francisco via Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"just lost a business class customer"

(Japan)

Trip Verified | ITA Airways just lost a business class customer. I was comfortably sitting on my business class seat (A2) when, before the take off from Rome, a flight attendant came to see me with and asked me if I were so kind as to swap seats with said mum who wanted to be closer to her children (actually, preteens). Could I say "no"? Of course, I felt compelled to say yes (I wonder what terrible risks those kids are going to run in Business Class). Could the ITA Airways crew have told that lady to stay put and not inconvenience another passenger, since her children were going to be perfectly fine? Being a solo traveler does not mean that I belong to a lower category than mums with a whim for a better seat. The lady did not even say “thank you” and the children excuse is really lame. In fact, the “kids”, apparently 10 and 12 y.o., were sitting at A3 and A4. The mum was sitting at A5. I was sitting at A2. Clearly, she just wanted a better seat. At mid-flight my new seat had mechanical and electrical failures. The crew had to operate it manually for the rest of the flight. Since they could not fix the problem. It appears ITA Airways needs to hire better engineers and technicians. After landing in Tokyo Haneda I went to the ITA Airways desk at the Departures floor to lodge a complain. The Japanese employee I talked to, Rika-san, was very kind and professional. Anyway, in the future I will fly with airlines which do not second the whims of a passenger at the expense of another and have fully efficient business class seats.
AircraftA350 900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRome Fiumicino to Tokyo Haneda
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"There are far better options available"

(United Kingdom)

Trip Verified | A Nightmare with ITA Airlines from delays to discomfort. My introduction to ITA Airlines was nothing short of a nightmare that I wouldn't wish upon my worst enemy. From start to finish, my experience was a masterclass in frustration, discomfort, and outright incompetence. Let's begin with the first trip, which was delayed for an excruciating four hours. As if that weren't bad enough, the delays resulted in me missing my connecting flight. The ensuing chaos at the airport was like a scene from a disaster movie, with passengers scrambling to find information that the staff seemed utterly incapable of providing. Tickets were eventually issued a mind-boggling 17 hours later for a different flight, and any hopes of a smooth travel experience were rapidly diminishing. Fast forward to my return flight from Rome to JFK, and the misery continued. The plane that awaited me was a relic from another era, and it showed. The seating was unbelievably uncomfortable, as if the airline had decided that human comfort was an afterthought. The entertainment system, touted as a source of distraction, was a complete disaster. None of the screens worked, leaving passengers to stew in their discomfort with no distraction whatsoever. The navigation system was equally non-functional, leaving us in a state of cluelessness about our whereabouts throughout the flight. The pilot's lack of consideration for passenger comfort was painfully evident. The flight itself was a rollercoaster of turbulence, with every bump and jolt serving as a reminder of just how little the airline cared about our well-being. The landing was the icing on the cake – a horror show that felt like the plane was dropping from the sky like a rock. The lack of finesse and the rough impact left me gripping the armrests in fear for my safety. In conclusion, my experience with ITA Airlines was nothing short of a disaster from beginning to end. The delays, missed connections, uncomfortable seating, malfunctioning entertainment system, and the pilot's disregard for passenger comfort all combined to create a travel nightmare that I will not soon forget. If you value your sanity and well-being, I implore you to avoid Dala and ITA Airlines at all costs. There are far better options available that won't leave you traumatized and regretting your decision to ever step foot on one of their planes. In the end, my harrowing experience with ITA left me questioning how an airline representing a country with such a rich and prestigious food culture could possibly offer such substandard fare. It's baffling to think that an airline associated with a nation known for its culinary excellence could fall so spectacularly short in providing even a semblance of decent food to its passengers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to New York JFK
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed for 1hrs 15 mins"

(India)

Trip Verified | The flight was delayed for 1hrs 15 mins so I couldn't get the connection flight. I went to the ITA counter to reprotect my ticket, but they denied our request and told us to wait for about 2 hrs. Finally they denied our request and I took my ticket from myself for the next day. I asked them at least they can arrange accommodation for one night, they refused.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVenice to Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They lost our luggage"

(France)

Trip Verified | They lost our luggage (5 out of 10), promised it will be delivered in two days at our hotel, then on the website it says four days, now its six days and we have to take a taxi to go 20 min away in another village to have it. And its not over =! We have to spend half of our hol=idays without our clothes..=
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Athens via Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely the worst airline"

(United States)

Trip Verified | Absolutely the worst airline. Within a week we have experienced 4 flight cancellations, deplaning after boarding due to technical reasons and endless wait times in airports for flights that do not take off. They ruined our trip to Italy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Rome
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"caused us so much trouble"

(Spain)

Trip Verified | When I wanted to check in they asked me if I had an ongoing or outward ticket for my final destination. I told them that I did not. I was traveling to Bali in Indonesia. They made me buy a ticket out of Bali. Wifi at the airport was slow and I almost lost my flight. Had the staff looked at my documents, which they did not although I handed them in, they would have seen that I did have an ongoing flight out of Vietnam. If they had done their job properly they would not caused us so much trouble and the extra expenses.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Paris via Rome
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no