ITA Airways

✅ Trip Verified | Our overnight flight from USA on United Airlines was delayed. We were at ITA check in counter at 8:55am (with 6 other passengers) and they did not allow us to board the 9:20am flight. I was informed that we were considered a 'no-show' for this flight when we were in fact there. When I tried to check in for the return flight, I was informed that my ticket had been cancelled and 'someone' would call me back with information on a new rate I had to pay. I was never informed that my return ticket had been cancelled, in fact, I continued to get emails encouraging me to make an offer to upgrade. Nobody called me and I was forced to find a different way to get back to Rome for my international flight. I had to pay for hotel stays and other travel arrangements because of this company's incompetence. Avoid at all costs.

Not Verified | Our flight was on time, our luggage arrived immediately, the cabin was clean, the crew professional and accommodating. It was the largest of the Airbus planes. I read all the poor reviews and hesitated to take this airline but it couldn't have gone more smoothly. I highly recommend this airline, and will use them again. Grazie.

✅ Trip Verified | ITA Airways met my expectations". I traveled from Milan LIN to Paris CDG and vice versa on board an A319. Really efficient service, both flights were on time. Cabin and ground staff are friendly and attentive to customer needs.

Not Verified | There is not enough legroom for a guy which is 172cm. The plane is dirty and the crew is very rude to me. Food and beverages are poor, and the flight was delayed with one hour.

✅ Trip Verified | Stay away from this airline, constant delays and cancellations. Horrible experience. Don’t book them and don’t even try to be nice to the flight attendants they will still treat you poorly. It was such a pain, one delay after another. My flight got canceled two times and delayed many times. Stay away customer service was awful very unhelpful and very rude.

Not Verified | This was my third time to Athens, and this was the most disappointing flight experience ever. First, the ITA flight from DC was delayed twice. Therefore, our connecting flight to Rome was missed. ITA then booked us on the last flight to Athens even though there was an earlier flight listed - I guess that flight was fully booked. We were in the airport for hours upon hours. During this long layover the ITA staff was not helpful or courteous. When we finally made it to Athens our luggage was delayed. We missed our driver who was booked to take us to our hotel because we were busy trying to locate our luggage. We then had to take a taxi into Athens and arrived at the hotel at 3:00 AM. We were told by ITA that the luggage would arrive the next day on the first flight from Rome. We took the bus to the airport, needless to say the bag was not there. The next morning, we had to catch the ferry to Mykonos without the luggage! Still staying positive we continued island hopping and having fun. We did not retrieve the luggage until the day before our return flight to the US even though ITA contacted us 5 days into our trip. We had no way of knowing that they had contacted us and certainly unable to get the luggage because of island hopping. Upon our arrival home I began the process of filing for lost baggage compensation. This has also been an intense experience! I have contacted ITA many times however, they have not been helpful or provided assistance. ITA has not proven itself to be supportive or helpful to their passengers. When I contact them at the e-mail addresses listed the response state that the message is undeliverable, also I am assigned a new case # every time I contact them. I have followed the procedure that ITA posted for delayed luggage but have not been successful. Please note, I will not be traveling with ITA! Y

✅ Trip Verified | Flight was cancelled, OK can happen, after that, chaos, no one of the company new what was going on. Zero communication with customers, tried to ask what I could do next and they try to end the conversation. Lost a 2 k flight because they couldn't reorganize themselves. Shocking company. Strongly to avoid

Not Verified |  Horrible experience. We had a 1 hr layover in Rome, but our first flight got delayed 30+ minutes. We ended up missing our connecting flight. The flight departed at 1:30 and we got to the gate at 1:30 We then got put on the next flight at 5:30. We boarded to the news of a 30 minute delay, and then while on the flight, they announced an extra 35 minute delay due to us having to wait for connecting passengers. Ridiculous!

Not Verified | The organization in the check in is awful. All the flights together not respecting the lines and the people waiting for more time Furthermore asking an information to staff about a email that said my flight was in late, she was rude. And, later other colleague attached me like I need to check my phone and screen and not bother them with all the info for other flights. Very unprofessional and she even speak well Italian. L organizzazione al check in era pessima. Tutti I voli erano misti e senza in ordine preciso, scavalcando chi aspettavo da piu tempo per Una mancata procedural diversa per ogni volo. Inoltre , chiedendo un informazione riguardo una email ricevuta che avvisava di un ritardo l hostess é stata a dir poco non gentile! Ed oltretutto, dopo la sua collega mi ha parlato contro sostemendo che dobbiamo controllare i computer e i telefoni senza disturbarli e chieder domande per altri voli. Non é stata affatto professionale e non parlava nemmeno bene Italiano.

✅ Trip Verified | I used ITA Airways multiple times but after this summer never again. ITA is supposed to be competitive with pricing and offering a good service, maybe it was in the past but not anymore. Online platform is terrible, I got charged twice when trying to use my points. Customer support is not existent. Service on flight is the worst I ever had, even a Spirit domestic flight was better than ITA Airways on international route. Hostesses are very rude and they barely speak English, food is low quality and scarce. Restroom small and dirty. Seats are uncomfortable and small, compared to competitors aircraft. There in no doubt ITA Airways is falling behind.