Israir Airlines

✅ Trip Verified | Terrible customer service. I'm entitled to compensation for my flight due to a long delay, but they are impossible to reach in all communication channels.

✅ Trip Verified | I booked flight ticket with Israir to go to Batumi and I paid from my credit card and the money is taken. I went from early morning to the airport, and surprised that Israir said that their flight is full and no place for me and they will give me back the money because the flight tickets was not approved! The worker ask me to wait so if someone didn't come then I can be accepted. I waited till the last minute and the worker said that three passengers did not come, so he asked the manager to accept me and another one with the same story. The manager refused and he said that the passengers may come at last second to the airplane door, he was so rude and didn't care to help at all. I wait a lot until it's totally hopeless, So I need to cancel my flight for coming back and my hotel booking and all the arrangements of my vacation from my work. I lost a lot of money that cannot be refunded.

✅ Trip Verified | Israir experience counts among the worst flight ever. No information beforehand (everything online is in Hebrew only), el al security theatre (augmented by the fact that the target of the airlines are elderly Israelis, who live in different century). No clean information about the hand bag policy - resulting in huge chaos and charging 50$ for a small Ryanair backpack of 4,5 kg! No in flight service, menu on board is only in English with no clear pricing. Despite the plane was half empty - to change the seat the crew required extra payment even after boarding completed. The flights are always delayed due even though the flight duration is incredibly overestimated. If you can, please avoid this company - below Ryanair quality and highly overpriced tickets.

✅ Trip Verified | When i went check-in in the airport got refused, due to i flew in Egypt from Cairo airport and i am not allow to fly out from Sharm el sheikh airport. I think as an airline should remind customers of this regulation. Not just me there is another have the similar situation he flew in from Alexandra. End up we need to use the way to get to our destination spend extra money and got no reply from the airline. I've try many way to reach to them want to ask about how come it will happen or if anyone can help. Not at that moment when i got refuse or after.

✅ Trip Verified | Tel Aviv to Podgorica. Since there was no on-line check in, and the self service check in machine refused to let me check in I had to stand in a very long line even though I only had cabin luggage. For a long time there was only one line for this flight, even though there were lots of people in the line. Finally they opened one more desk, but check in seemed very slow. The flight was actually operated by Travel Service, with a not very new Boeing 737. At least the flight was far from full, so I could move away from the seat where I had been placed. There was not much leg room, but since it was not full it was ok. Take off was delayed because there was some kind of malfunction of the plane, which was not very surprising. But after a restart it worked as it should. I was looking forward to a cup of coffee, and since this was a low cost airline I expected to pay for it. But I was very disappointed when the only thing served was water and some kind of horrible plastic wrapped muffin. There was nothing else available, not even for money. It is nice to have a direct flight from Tel Aviv to Podgorica, but that is the only reason to choose this airline.

✅ Verified Review | Tel Aviv to Thessaloniki. Israir sells tickets for its flight that have the look of regular flights, not charter flights. It then changed the times of flight in advance (i.e. no delay or unexpected problem) by 2-3 hours. This moves the flight time from a premium time, like 10:30 am, to a very unappealing time-slot. In our case the outbound flight was 5:30am and 2 hours in advance! Next, it uses some unknown charter flights company and not its own airplanes and crews. In our case it was a Czech Republic company one way and a Slovenian one the other way. Finally (and probably as a result of the above) it uses horrendous planes with impossible seating. To the extent that we were delayed in boarding because a lady had to be assisted by a stewardess in squeezing into her seat.

✅ Verified Review | Eilat to Tel Aviv. The plane arrived 15 minutes late, but that was ok. The boarding was quick and nice. The cabin crew was good, nice and helpful. 20 minutes on the flight and we got some snacks. I love Israir's snacks. Of course you could get some water with it. The landing was pretty shaky.

We used Israir last summer for a flight Tel-Aviv Rome and Rome Tel Aviv. The flight was moved a day earlier on the way to Rome and one day later for the return flight. So using Israir is like not having a reservation! We tried again today to fly Israir from Tel Aviv to Eilat the flight is now 4 hours late - considering it takes 45 minutes to fly to Eilat!

More than 3 hours late no excuse me no meal voucher no information. The unfriendly staff were overwhelmed. My flight was from Tel Aviv to Berlin. They changed the flight time from 7 to 5 am the aircraft arrived 3 hours later at 9am. During the flight than the meal and drinks were not free! I can only advise again this company!

After reading some of the less stellar reviews online and being unable to reach any English speaking staff on the phone who could verify the in-cabin luggage dimensions I was naturally apprehensive about the flight from Tel- Aviv to Nice on Monday September 23 2013. To my pleasant surprise the entire flight experience was excellent. The plane was clearly in great shape a relatively new aircraft with leather seating and spotless interior. The departure and arrival were pretty much on schedule. The fact the departure from Ben Gurion airport was using a shuttle bus and not a jetway reminds me to warn any future passengers during any unlikely (but possible) inclement weather to dress accordingly or bring an umbrella for the extended exposure to the elements while trying to board an outdoors staircase. Other than that I thought the whole experience was most pleasant and I would have no qualms about flying Israir again.