✅ Verified Review
| Honolulu to Lihue. I understand bags get lost. It happens. Especially when we took three flights to get to our final destination, Lihue, and involves two different airlines. We landed in Lihue at 2:57pm yesterday without our checked bags. The employee we dealt with said she would call us once she found out more details. She called around 5pm and stated the bags were still in Honolulu and would be on the last flight to Lihue, landing at 9pm last night. She then stated we should plan to be at the airport at that time to pick up our bags, normally when this happens the airport/airline happily drops them off for you at your hotel, but I told her ok and we would be there. We canceled our dinner reservation, being that we didn't have approriate clothes to wear and sat by the pool, as we didn't have our bathingsuits. Not too long after, she called back to say our bags would be delivered to our hotel that night - wonderful we said, and notified the staff at the hotel. This morning we go down to get our bags and they weren't delivered. We have early morning excursions so you can imagine our frustration. I call Island Air at the airport where they say the driver will be in at 8am and our bags would be dropped off some time today, doesn't work for us. So we drive the hour round trip to get our bags. Again, I understand bags get lost and I don't even know who is at fault for the mishap but the miscommunication or even lies about when bags are being dropped off is unexceptable and then the inconvenience of being put out to go and get them, when we would have gotten them last night is absurd.