Interjet

✅ Trip Verified | Cancun to Mexico City. Our original flight was cancelled and were sent confirmation of the change to a flight some 8 hours later via email, less than 24 hours prior. After waiting for 8 hours in Cancun airport as we'd originally scheduled a connecting flight from our London flight, we then had to wait a subsequent 2 hours with little or no information until flight finally left Cancun around 1 am. The service desk at Cancun airport was extremely slow and not very accommodating, as was the customer service when I phoned to see if we could catch a different flight after being told our original one was delayed. We received no apologies, no compensation, no food or beverages in the airport and crucially, no explanation as to why the original flight was cancelled and subsequent one was delayed. Once aboard, the flight went smoothly, but everything prior to it was dreadful and would never fly with again.

✅ Trip Verified | Guadalajara to Mexico City. Lateness, but more than anything my rating goes to the severe lack of accountability for the crew and don't even get me started in their archaic and ineffective boarding system. Sitting in row 5 - guess where my luggage ended being? Row 27! Yes, because this “team” blames the ground staff for the boarding process starting from the end of the aircraft allowing those in the rear to place their luggage in the front. Good luck deplaning right? Your service is poor - big time!

✅ Trip Verified | Interjet canceled our nonstop flight from Cancun to San Francisco on New Years Day. They put us a 3 leg flight that would have taken a total 24 hours to get back home. I declined that. They stated it would take 15-20 days for a refund. None has come through. I finally contacted my credit card company to have them handle the dispute instead. To top it all off, our new tickets home cost double because we booked this long ago for new years day. Now the flights are way more expensive. This company is effing awful and has the worst customer service.

✅ Trip Verified | Lima to Juarez via Mexico. They keep cancelling or delaying flights without any explanation. The reason for cancellation isn't very important to me unless it is force majeure. We did check at the airport and nothing was going on. Like the plane in Lima was supposed to be late, because of bad weather disruptions in Mexico City, which upon checking in Mexico City appeared to not be true.

✅ Trip Verified | Vancouver to Bogota via Mexico. I traveled with interjet with my 7 year old son. they gave me an itinerary but the flight did not leave at the time they said from Vancouver the flight was delayed two hours when I arrived at my first stop in Mexico city one of my bags never appeared the people that work there never wanted to help me they ignored my questions all the time and since it was late the flight from Vancouver couldn't reach my flight from Mexico city to Bogotá and with my little son we had to wait all day to have another flight but this flight was delayed again for another hour. When I arrived in Colombia to know what would happen with my suitcase the only thing they told me was to wait 21 days that they will call me when they can get my suitcase, they called me to told me to go to the airport for my suitcase but when I get there my suitcase was not there and nobody say something about it I have almost two months try to have my suitcase back but this is more hard now because they don't answer my calls.

✅ Trip Verified | Cancun to Vancouver. Terrible service on the flight. Right after take off, all three flight attendants disappeared for three (3) hours! My daughter had a high fever, so we needed water for her, but they were gone. At least ten seats had the crew call button on, but they wouldn't show up. After a couple of hours, people started looking for them in the plane, they were not at the back, not at the front. At the end, some passengers knocked on captains cabin door, and finally one flight attendant came out. She quickly turned off some of the call buttons without asking people what they wanted! Unbelievable, but it happened to us. The fight attendants were not caring at all. Will not fly with Interjet again.

✅ Trip Verified | Cancun to Toronto . Airline wrongfully charged me $360 for checked luggage that did not board the plane. I had to pay this amount the second day in order to get my luggage. (We had 9 pieces) They did not refund the amount for the service which was not provided. Upon calling customer service several times, after every single agent saying “I’m sorry I understand but there is nothing we can do”. Absolute worst customer service, and rude agents.

✅ Trip Verified | New York to Mexico City. Interjet had a glitch in checking my bag. I checked 1 bag which was within the weight restrictions. They charged me $104 dollars. When I pointed it out the the agent, she called the customer service number and they mentioned that it happened a few times and it would be taken care of. I checked my bank statement and they have taken out the $104 from my account. Trying to contact their customer service is a joke. I now have to file a complaint with my bank in order to get my money, because I can't get in contact with anyone from customer service.

✅ Trip Verified | Chicago to Guadalajara. Their customer service is horrible and they are hungry for money. We were informed that the policy is that we can change or cancel the fly and save our money if we call before the flight a few hours before the flight my elder grandmother lost her passport at the last minute and we were on the phone for 7 hours trying to come in contact with them they kept telling us that they were too busy and that we were and hold their website says 24 hours this is not true and the next thing when I tried to call they told us that our flight was lost and that they were going to keep our money this is horrible and I spoke to many people and they kept telling me the same thing and I told them that this was wrong what they were doing and that they shouldn't advertise that they're website is 24 hours and that we can call before the flight if they're not available. We even went to the airport and staff was unprofessional, mocking our situation and when I asked her name, she says "your problems are not my fault".

✅ Trip Verified | México City to Puerto Vallarta. After reading reviews I was a little concerned about this flight. Checkin at México City Airport was seamless with an agent that spoke excellent English as my wife and I do not speak Spanish. The airline allows a generous 25 kg of checked luggage and 10kg of take on luggage per person at no extra cost. The Delta flight to Mexico City from New York charged USD30 per checked bag and we paid for Comfort plus seats which offered a few inches more leg room than regular economy. The biggest surprise was entering the cabin a very new aircraft with the most room in economy I have encountered in years and years. I fly a lot for work in Australia and Qantas should look at this airlines seat configuration as it sets what I believe is a gold standard of what economy should be, not like being cramped in like battery hens. The flight was smooth and fast the crew friendly and the service offered for a low cost airline at no additional cost for a short 59 minute flight consisting of drink and snack more than adequate. Bravo Interjet We would fly you again.