"No problem whatsoever"
Diane Malo (Canada)
✅ Trip Verified | Montreal to Huatulco via Mexico city. After reading all negative reviews on this site, I was afraid to fly Interjet. I had forgotten to read reviews before I booked. But I was happily surprised. No problem whatsoever with either delays, impoliteness from personnel, etc. We found that the legroom was one of the best, actually the best, you get in an economy airline and we fly very often to different places. The staff was polite. Service also good. Sandwich provided ok, but what do you expect on economy flight! Ground staff also polite. I guess you get the treatment you deserve, treat them nice, they will treat you nice. I hesitate to recommend since reading all the bad experiences, but ours was great.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Montreal to Huatulco via Mexico city |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst airline ever"
S Janek (United States)
✅ Trip Verified | New York to Cancun. The worst airline ever! So much miscommunication and nobody know what they are doing! Very disappointing and will never fly with them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Cancun |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"they chose to cancel it"
G Catirez (United States)
✅ Trip Verified | Dallas to Zihuatanejo via Mexico City. On Jan. 2, I was supposed to return home via Mexico City. Interjet cancelled the first leg (Ixtapa to Mex City) of my return trip to Dallas because of foggy conditions in Mexico City for a few hours. They did not just delay the flight; they chose to cancel it. They said that Interjet has no responsibility because fog is not Interjet's fault, so they did not offer me an alternate flight to return home or paid for my lodging, etc. They will not refund me for the flight they cancelled. I had to find my own alternate flights on other airlines for me and 3 other family members. The incident cost me $3,000 and an extra travel day.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dallas to Zihuatanejo via Mexico City |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Unbelievably poor flight crew"
S Parsons (Australia)
Not Verified | Guadalajara to San Francisco. On time and courteous ground staff managing the many lines queuing for check in. Boarded efficiently. Cabin crew giggling at each other when another passenger being given a bag for illness. Didn’t check back on passenger or provide any support. 2 hours in no cabin service - inquiry made - due to turbulence - we had not noticed anything unusual or exceptional turbulence. Asked for a glass of water. Provided begrudgingly. Service to cabin commenced 1 hour 45 mins prior to landing. No smiles, no customer service, no positive representation of the brand they work for. Giggling among selves but no smiles for customers. Toilet - no tissues or toilet paper or soap in dispenser when I attended. Informed cabin staff - glared at me! Unbelievably poor flight crew.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Guadalajara to San Francisco |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"uncaring and not helpful"
Angie Carrillo (United States)
Not Verified | I am appalled at the way Interjet handled my case. I was among the hundreds of people affected by the closing of the airport was in Tijuana on December 21. As a result of this chaos, I was unable to fly out of Tijuana, Went back to United States and flew via Delta to my destination. Today, I tried to change my flight back and Interjet refused to work with me and wanted to charge me four times more than what I paid for my ticket origin ally. Staff are uncaring and not helpful.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tijuana to Guadalajara |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"going against their policy"
Sal Flores (United States)
✅ Trip Verified | Las Vegas to El Salvador with connection in Mexico City. I forgot to mention that the airline offers to check in 2 pieces of luggage for free but when I arrived at check in at the airport they charged me for one piece of luggage. Completely going against their policy. They also weigh every single bag you carry to charge you more.
Aircraft | Airbus |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to San Salvador via Mexico City |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never use this airline again"
Sal Flores (United States)
✅ Trip Verified | Las Vegas to El Salvador via Mexico city. I had a bad experience when my Luggage was ransacked and many of my items were stolen from luggage. I contacted the airline but the phone number could not be dialed. I emailed them several times customer support and corporate and I never heard from them. I am still waiting to hear from them. Bad customer service. I would never use this airline again.
Aircraft | Airb |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to El Salvador via Mexico city |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"delayed for more than 6 hours"
Milan Manasievski (Czech Republic)
Not Verified | Havana to Cancun. Flight was delayed for more than 6 hours. We lost the whole day in Havana airport that day. When the plane finally took off, there was no explanation why it was delayed for so long. None of the other airlines that day had delays even to the same destination that we were travelling to. Only interjet flights were delayed. When I called customer service for compensation they said it was due to weather conditions and there is no compensation in this case. We had internet and it was clear sky with little wind in Havana and Cancun (destination) and again no other flights were delayed.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Havana to Cancun |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"would not recommend"
Quan Wu (Canada)
✅ Trip Verified | My flight was from Monterrey to Mexico City and Mexico City to Toronto. The worst part was ground service in Mexico City, it was an international flight but there was no English announcement when I was waiting for the plane. even though the plane was delayed, there was no update from ground service. When I asked something, the staff was very rude. I will never fly with this airline again and would not recommend to other people.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Monterrey to Toronto via Mexico City |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No complaints at all"
Christopher Peck (United States)
✅ Trip Verified | Monterrey to Mexico City. The flight attendants were amazing and the flight was smooth. Enough space between seats. No tricks trying to overcharge. No complaints at all.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Monterrey to Mexico City |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |