Interjet

✅ Trip Verified | Los Angeles to Cancun flight. The cleanness of the airplane was very questionable. -he captain was not updating the flight info. We had no idea where we are and when we get there. The crew were unprofessional and unhappy. In fact two of them very rude and throwing out snacks on my kids lap instead of handing it to us! For a 5 hours flight, they had no blanket and no meal to even purchase. It was so disappointing.

Not Verified | On our return trip home to Canada flying from Cancun - Interjet lost our family luggage. We paid a handling fee on checking the bag and we never saw the bag again. Over the past 3 weeks since losing the bag we have tried speaking over the phone, constantly redirected & put on hold. We were lied to, a representative stated that luggage isn’t deemed lost until it’s been 21 days missing, after I found that the website says 8 days. Very few of the reps speak English. We’ve tried emailing multiple times. Not one person has been able to answer our questions! Still waiting to hear about compensation for the luggage and compensation for items we’ve had to replace out of necessity since getting home.

Not Verified | The worst airline ever. I had a flight booked from JFK airport in New York to Cancun set to depart on March 17, 2019 at 6:55 am. Less than 24 hours before that time, I went to double check my boarding pass and check in online and saw that, with no prior notification, my flight had gotten changed to 4:40 pm that same day, and was going to Mexico City instead of Cancun. Then I would have to wait at the Mexico City airport for nearly 12 hours to catch a 7:35 am flight to Cancun the next day, causing me to lose an entire day of my vacation. Interjet sent me no prior email to notify me of this change, if I had not went to check myself I never would have known. On top of that, when I called customer service, I was put on hold for over 3 hours the first call, and hung up on three times.

✅ Trip Verified | New York to Cancun. Worst airline ever. Changed our departure day without us knowing and just put us in a really bad position missing vacation, wasting money and the worst thing they did it without us knowing. Just changed our departure date for the next business day, probably because they oversold or some other problem. Never ever again.

Not Verified | Cancun to New York JFK. It was my worst experience for my 30 years of traveling. On 13 March I had to fly from Cancun to New York JFK on 6:15PM and I was at airport in 5:00 PM , after it took 30 minutes procedures at Car Rental to give back the rented car. When I wanted to checkin baggage, the Interjet staff told me that i can’t fly today and I an going to miss the flight beacuse the flight closes 1 hour before the flying scheduled. Never heard something like this , then I was told to ask the superviser. And he told me the same, and I told him it’s still one hour left and you still didn’n start boarding and this airport is small. He said that it’s almost closed and there is no time to make prepare some migration documents (imagine Migration docs wile i was entering as tourist and i wanted to leave) and didnt want to help anymore, then they wanted me to sell two tickets for 900 dollar. Of course i found on the internet the next flight with Delta and the two tickets cost 389 dollars. So i had to stay all night in the airport and then spend some 100 dollar more to eat drink etc, so Interjet made my vacation terrible.

Not Verified | To start off our trip down was 1 hour delayed. Then on the flight the flight attendant ignored me. So much so that my husband had to order my drinks twice or i wouldn't have been served refreshment. The on our flight home the only word that can describe our experience is nightmare. Beware if you are using this airline. They treat their customers terribly. Our flight home was cancelled an hour before we we're supposed to fly home. When we were at the airport waiting no explanation was given and we were told it could be days until we could get a flight home. We had no other choice then to book another flight home with another airline. Once home we requested a refund for a flight they cancelled and we have been told we won't get one because the flight was cancelled due to "weather" and their only obligation was to provide us with an alternate flight home. Even if that flight was days later? So our options were to stay good knows where in Cancun for multiple days waiting to get home with both kids or pay out of our own pocket and get a flight with another airline. All other airlines had no problem flying into Vancouver with the "weather" but Interjet later said it was due to bad weather. This is their way of being able to cancel a flight and not have to reimburse their patrons. Please can someone tell me how this is an acceptable way to treat customers who paid for a service they never received? Not to mention that we didn't receive our baggage until a week later.

✅ Trip Verified | Mérida to Toronto via Mexico City. We had a ticket with the wrong name. Some how we got to Mérida with the wrong name but when we were on the way home it was caught. We were unable to call the help number and get it changed. We were fortunate enough to have an agent at Interjet that helped us navigate the situation and get us home. A great big thanks to her, she is a keeper for any airlines. Thank You Teresa.

✅ Trip Verified | Acapulco to Houston via Mexico City. First encounter of how shoddy Mexico City airport is and the poor customer service interjet provide: Initial flight was outward Houston to Acapulco via Mexico City. We were told to collect our luggage at Mexico City for domestic leg. Interjet staff gave wrong information for luggage collection and subsequent inquiries told us the luggage would automatically forward with the flight. It did not, however a helpful employee at Acapulco arranged the luggage for a later flight so we waited just 3 hrs. Second encounter with Mexico City airport: the return journey had lessons learnt, this time luggage would be collected as needed, however we were told it would automatically forward to Houston flight. On arriving at Mexico City I asked the first interjet employee I saw whether luggage would be forwarded and also where we should go for connecting flight to Houston. She confirmed luggage situation and told us to wait near gate 28 for updates. What she failed to say was that flight updates were never going to appear on terminal screens. The flight status remained gate B then gate G which implies no gate allocated. We did not hear any announcement or final call and until the flight had departed (late), unaware a gate had been allocated. Interjet duty manager Rosario Lopez was totally indifferent and gave the impression it was our fault for not realising the chaos that is México City airport. Check-in desk agent said everyone knows this airport is terrible, and was apologetic for our plight but was unable to help with any resolution as his manager had dismissed our complaints. If you want customer service you should pay more and fly with a professional airline.

✅ Trip Verified | Guatemala to Mexico City. I experienced a disturbing event checking in for my return flight on Interjet Guatemala/Mexico city. NDYZYQ. At check in the woman said I would have to buy a return ticket to Mex. on Feb. 14. I explained I live in Guatemala and am returning home. I must go to Mexico every 90 for a new tourist visa. I don’t need this ticket. She said I can’t board without the ticket. I will speak to a supervisor, I said, which is a young, arrogant man. He said you must buy this ticket. I said no. After arguing for 5 minutes, and the flight was boarding, I bought a ticket from the nearby Interject ticket office at the Mex. city airport. A ticket I didn’t need, didn’t want and at a higher than normal price. When I arrived at immigration in Guatemala City, I explained what happened and immigration told me this ticket is not required. Interjet does this on their own. Why? They anger customers to increase revenue? I tried twice to call customer service, once in the US and once in Guate. Each time I was disconnected. Apparently Interject doesn’t want to speak to clients. Other travelers have complained about this crass ruse. It would cost me $35 to change the ticket. I often fly Interjet to Mexico and I’ve never before been required to buy an exit ticket to enter Guatemala.

✅ Trip Verified | Cancun to Vancouver. The airline inexplicably canceled our flight (apparently due to weather, though no other carriers canceled their flights to the same destination). It then rebooked us four days later. We were forced to either buy a new flight home or spend 4 days stranded with a young child in a different country. The customer service was beyond abysmal. Will never, ever book with this airline again.