"shoddy bus version of an airline"
M Mara (United States)
Not Verified | Interjet is the shoddy bus version of an airline. Firstly, as many other reviewers have said, two of my flights were cancelled without any sort of communication from Interjet. It took to me calling them and only then I discovered they were cancelled! The staff members do not have the professionalism or aptitude for their jobs. I almost missed two of my flights and in both situations there was a complete lack of urgency and care from the employees. At my connecting flight I was told, “relax americano”, when I only had 20 minutes to make my flight. It took to me cutting a line and running the entire length of CDMX to make my flight. I had no issues once on the flights but the attitude from all the staff left me with tremendous unease. Also one glass of water for a 5 hour flight?
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cancun to New York via Mexico City |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"my worst experience"
E Garbian (United States)
✅ Trip Verified | Mexico City to Dallas. Flying in interjet was my worst experience, they made me lose my flight by not providing the correct information and refused to give me a refund, and worst of all they lost my luggage and can’t recover it, Customer service takes around an hour for them to answer the phone. Igot no help from anyone and they still want me to drive back and they do nothing but wast my time. I recommend any other airline where customer service actually cares for the customer.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mexico City to Dallas |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Don't fly Interjet"
N Mason (United States)
✅ Trip Verified | Tuxtla Gutierrez to Mexico City. Booked this flight as American 8294, knowing it was operated by code share partner, but thought that meant as a Platinum AA member that I'd at least have an advocate in the case of problems. No!Flight into MEX was delayed as plane had to divert to Acapulco to refuel and missed our connection. Took 4 hours for Interjet to get us boarding passes for flight the next day and they never told us where our luggage was. Thanks to kind and trusting security agent we did get luggage retrieved. Had to overnight in airport hotel @$275. Applied to travel insurer for compensation, not to Interjet. All I need from Interjet is confirmation that flight was delayed 2 hours. It has been 6 weeks and they won't even respond. Emails say "we are glad to help you, under review". Phone is never answered. I've sent email requests once a week for over 2 months. AA told me they can't help me as it was an Interjet flight. They take no responsibility for their code share partner, even to communicate with them. Don't fly Interjet and don't think booking with a code share partner will get you any service from American.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tuxtla Gutierrez to Mexico City |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"trying to get refund for over a month"
K Cratsenberg (United States)
Not Verified | Was notified that direct flight from Los Angeles to Puerto Vallarta on May 6 was being delayed by more than 12 hours supposed to leave at 9:40 am arrive in PVR at 3 pm. New flight leaving at 11:30 pm from LAX landing in Mexico City at 3 am on 3/7/19, then leaving for Puerto Vallarta after 10 am on 10/7/19. Meaning I was losing who day of vacation, lodging, transportation, etc. Ended up booking another flight, and have been trying to get refund for over a month with no luck.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Puerto Vallarta |
Date Flown | May 2019 |
Value For Money | 12345 |
Recommended | no |
"still haven’t gotten a refund"
Leonardo Galvez (United States)
Not Verified | I booked my flight months before my travel date. Interjet calls to tell my flight has been canceled and I will get a refund and this was a month before my flight I said okay. It is June 3 and I still haven’t gotten a refund. Spoke to so many people and everyone is useless. Long waiting time and never getting my money back.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | New York to Los Cabos |
Date Flown | May 2019 |
Value For Money | 12345 |
Recommended | no |
"Worst experience ever"
M Lachirez (United States)
✅ Trip Verified | Los Angeles to Tuxtla via Mexico City. Worst experience ever, never taking this airline again. I had a flight out of LAX at 23:20 which was cancelled within the hour. That of course meant I was losing my connecting flight from MEX to TGZ. Now I had a layover which was twice as long as before and meant that I would miss a day of my vacation plus pre-arranged airport transport. We board the connecting flight and after a few mins we are told there are issues with the door and that they have to deplane the first 4 rows of passengers, and we were in the first row of course! To make this review short, we arrived at our final destination after over 24 hrs of travel and I lost a day. I have reached out to their customer service department and still have not heard from them, I plan to never take this airline again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Tuxtla via Mexico City |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst experience ever"
Gladys Ayala (United States)
✅ Trip Verified | Mexico City to New York. The worse airline ever. I don’t know why they schedule a flight when they are going to be late for boarding late for departing and late for arriving. The flight attendants have an attitude they don’t want to work there we are paying for the service and they are hire for it. The only good thing was the sandwiches and chips. The rest was a worst experience ever. They keep changing the gates number until boarding time which is an hour after the boarding according to the ticket information. They had us tuning from gate to gate and they are disorganized when boarding start they don’t call by zones.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mexico City to New York |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Interjet never again"
Jose Lopez (United States)
✅ Trip Verified | Cancun to Juarez via Mexico City. Mexico city to Juarez flight Cancelled for no reason. Interjet Airlines are currently going through financial and personnel difficulties. Just read the current news to confirm. Forced to wait 13 hours until next available flight. Slept on the floor a few hours and walked around the airport like a zombie for most of the remaining hours. The Mexico city airport (terminal 1) is completely outdated and falling apart. No air conditioning, broken restrooms, foul smells in some areas, etc. I know now. I had 13 hours to walk around and see. LOL At the end of the whole unpleasant experience. There was No compensation, and No reimbursement. Interjet never again. Just pay a few more $ for a reliable airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cancun to Juarez via Mexico City |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"It was a nightmare"
Maria Elena Guadarrama (United States)
✅ Trip Verified | Guanajuato to Mexico City. The worst error I ever made choosing this airline. It was a nightmare. They charge for the luggage, and because I asked for another place in the plane at the front desk (after extra charge) they mark my boadding pass with several "SSS" so I was searched like I was transporting a ton of drugs in front of everyone, a 65 years old lady, nobody help you with the right information all they tell you is wrong or partial info. Due this I have to run four times the biggest airport I ever been. They didn't know what gate should be. The flight was delayed two hrs. Plus the seven hrs I spend for the connection to Miami. Finally when I get to the plain the crew was so, so rude . They wanted to put me in another seat and I was charged for that seat! So I spent from 5:00 am in the morning to 11:00pm finally I get home. With only apple juice and chips.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Guanajuato to Mexico City |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"like Interjet for short flights"
1 reviews L Garenez (Mexico)
✅ Trip Verified | Mexico City to Lima. I like Interjet for short flights within Mexico, but for flights of more than 5 hours it is exhausting (6 hours of flight plus an hour and a half delay already on board) and without an entertainment system. It's the first time I take such a long flight with them and I do not know if I would do it again. Me gusta Interjet, para vuelos cortos dentro de México, pero para vuelos de más de 5 horas es agotador (6 horas de vuelo más retraso de hora y media ya a bordo)!! y sin sistema de entretenimiento.. es la primera vez que tomo un vuelo tan largo con ellos y no sé si lo volvería a realizar...
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mexico City to Lima |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |