✅ Trip Verified
| San Juan to Tortola. The company outsources it's operations including gate agents. There is no coordination between the entities. If you have a reservation, it really doesn't matter, as they take people on the planes, first come, first served, bumping those who have reservations, only because they were next in line. The company is non-responsive to complaints or feedback. The planes themselves are not maintained well, as there was no air on the hour flight to Tortola and back, so the inside cabin was 95-100F. This after a day delay to fix a different issue. Expect many maintenance issues and delays with this airline. Given the number of other choices, I cannot see why anybody would choose this airline.