Intercaribbean Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3 reviews
1/10
No Skytrax Rating
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1/10

"incompetence demonstrated by InterCaribbean"

(United States)

Trip Verified | First InterCaribbean Airways cancelled our flight from Provodenciales to Grand Turk, then they cancelled our departure from Grand Turk with no notice. After multiple phone call and email attempts I have not received a Customer Service reply (other than automated to my online request) to my complaint on dated December 31 regarding reservations number AAX6F9 on InterCaribbean Airways. The 8:40 AM flight from GDT to PLS was cancelled, and InterCaribbean Airways brought in another plane from Jamaica to take passengers to PLS 3 hours later than scheduled. This resulted in our 4 passengers party missing our connecting flight to FLL on Jet Blue at a loss of over $1724.06 (half of the total round trip fare of $3448.12 from FLL-PLS). We then had to purchase 4 additional tickets on Southwest Airlines at a cost of $1101.08. In total we are inconvenienced by InterCaribbean a total of $2825.14 as the Jet Blue flight was not refundable. Our final destination was not FLL, and we had multiple connecting flights that we had to make. We were connected from FLL to Seattle, WA, then onto Anchorage Alaska, and finally proceeding to Kodiak Alaska. It was imperative that we make it to the US Mainland and our connecting flights. Staying in Provo overnight, if we could find lodging over the holiday to wait for a hypothetical flight on InterCaribbean to FLL, was not an option. We would have had a loss of over $8000.00 if we missed our return connections. We are very fortunate that Southwest Airlines had seats remaining as our entire return flight schedule was in jeopardy. I was diligent over our holiday in checking the status of InterCaribbean's flight to GDT since they cancelled our incoming flight and I was forced to book with Caicos Express just to get to Grand Turk a week prior to our departure date. I checked email the morning of the flight for notifications, we were at the airport by 7:00 AM, before ticketing agents were even there. We were not told of the cancelled flight, and rerouting of the new plane until 45 minutes post boarding time or approximately 9:30 AM. InterCaribbean Airways ticketing agent was very courteous, and obviously tried all he could do thereafter, but was basically ineffective. We finally received a refund for the cancellation of the incoming InterCaribbean flight from PLS to GDT a total of 29 days after the cancellation of the flight, and we had to ultimately make multiple request for a refund. I had to call long distance to customer service to request initially. It was not an automatic refund. It also took 2 additional follow up phone calls, and multiple emails to get this $320 refund on a supposed "refundable" ticket as it never showed up in my account as a credit. Unacceptable. I incurred $37.00 in long-distance phone service charges just to ensure InterCaribbean Airways did their job. The incompetence demonstrated by InterCaribbean on our return flight was the final straw to a disastrous vacation. Not only did it cost us thousands of dollars, the added stress eliminated any benefit our pathetic vacation supplied.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCockburn Town to Providenciales
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"reputation for cancellations"

(New Zealand)

Not Verified | The airline seems to contract out services at BVI. our flight was delayed/cancelled we were eventually put on a later flight with a 4 plus hour delay. The staff didn't know what to do nor did we get a meal voucher just some water. Further they knew of the issues and could have offered the 4 passengers alternatives from Dominica. Instead we were flown to BVI and dumped. Were as there were other airlines flying direct to San Juan. that would have reduced the delay this airline seems to have a bad reputation for cancellations delays etc.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDominica to San Juan via BVI
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"maintenance issues and delays"

(United States)

Trip Verified | San Juan to Tortola. The company outsources it's operations including gate agents. There is no coordination between the entities. If you have a reservation, it really doesn't matter, as they take people on the planes, first come, first served, bumping those who have reservations, only because they were next in line. The company is non-responsive to complaints or feedback. The planes themselves are not maintained well, as there was no air on the hour flight to Tortola and back, so the inside cabin was 95-100F. This after a day delay to fix a different issue. Expect many maintenance issues and delays with this airline. Given the number of other choices, I cannot see why anybody would choose this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Juan to Tortola
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no