✅ Trip Verified
| First InterCaribbean Airways cancelled our flight from Provodenciales to Grand Turk, then they cancelled our departure from Grand Turk with no notice. After multiple phone call and email attempts I have not received a Customer Service reply (other than automated to my online request) to my complaint on dated December 31 regarding reservations number AAX6F9 on InterCaribbean Airways. The 8:40 AM flight from GDT to PLS was cancelled, and InterCaribbean Airways brought in another plane from Jamaica to take passengers to PLS 3 hours later than scheduled. This resulted in our 4 passengers party missing our connecting flight to FLL on Jet Blue at a loss of over $1724.06 (half of the total round trip fare of $3448.12 from FLL-PLS). We then had to purchase 4 additional tickets on Southwest Airlines at a cost of $1101.08. In total we are inconvenienced by InterCaribbean a total of $2825.14 as the Jet Blue flight was not refundable. Our final destination was not FLL, and we had multiple connecting flights that we had to make. We were connected from FLL to Seattle, WA, then onto Anchorage Alaska, and finally proceeding to Kodiak Alaska. It was imperative that we make it to the US Mainland and our connecting flights. Staying in Provo overnight, if we could find lodging over the holiday to wait for a hypothetical flight on InterCaribbean to FLL, was not an option. We would have had a loss of over $8000.00 if we missed our return connections. We are very fortunate that Southwest Airlines had seats remaining as our entire return flight schedule was in jeopardy. I was diligent over our holiday in checking the status of InterCaribbean's flight to GDT since they cancelled our incoming flight and I was forced to book with Caicos Express just to get to Grand Turk a week prior to our departure date. I checked email the morning of the flight for notifications, we were at the airport by 7:00 AM, before ticketing agents were even there. We were not told of the cancelled flight, and rerouting of the new plane until 45 minutes post boarding time or approximately 9:30 AM. InterCaribbean Airways ticketing agent was very courteous, and obviously tried all he could do thereafter, but was basically ineffective. We finally received a refund for the cancellation of the incoming InterCaribbean flight from PLS to GDT a total of 29 days after the cancellation of the flight, and we had to ultimately make multiple request for a refund. I had to call long distance to customer service to request initially. It was not an automatic refund. It also took 2 additional follow up phone calls, and multiple emails to get this $320 refund on a supposed "refundable" ticket as it never showed up in my account as a credit. Unacceptable. I incurred $37.00 in long-distance phone service charges just to ensure InterCaribbean Airways did their job. The incompetence demonstrated by InterCaribbean on our return flight was the final straw to a disastrous vacation. Not only did it cost us thousands of dollars, the added stress eliminated any benefit our pathetic vacation supplied.