Intercaribbean Airways

✅ Trip Verified | Avoid this airline at all cost! They will provide you with little to no information (or false information) and cancel your flight with no concern for you and leave you stranded. There appears to be no consequences to this company for the shoddy way they run the company and treat their passengers. Our party of five had our flight cancelled with no notice while at the airport. Customer service could not have cared less and made no attempt to assist us. We missed a connecting flight, had to book complete new flights home, had to spend an extra day, had to spend an additional night in a hotel and incurred taxi and ferry costs. The cancellation cost us nearly $5,000 which they will not cover. Don’t do it!!

✅ Trip Verified | They cancel flights at will and don't stick to their schedule. We had flights booked from Provo to Grand Turk and back. Both flights were cancelled. Our return flight was the worst and was cancelled at 4pm on the day before our 8:50am flight the next morning. Due to the late cancellation there were no flights available with any other airline. They booked us on a new flight to Provo at 11:50am (which was also delayed) and it landed in Provo after our flight home had departed. Despite numerous phone calls and e-mails nobody from the airline replied or offered any help. We ended up stranded in Provo and had to pay $4K to get last minute flights home to Canada. I finally copied in the CEO on my e-mail and got a response from the airline - they claimed it wasn't their fault and they would not offer any compensation at all. These guys have no regard for schedule and just cancel flights when they like. I will never fly with them again and would strongly suggest that anyone thinking of flying interCaribbean finds an alternative carrier.

Not Verified | First time flying Inter Caribbean and definitely my last. I beg you, if you have any value for your time, money and humanity do not under any circumstances fly Intercaribbean. I checked in at approximately 3:30 for a 6:25 flight. At 6 pm the passengers were informed that the flight was delayed until 10pm. At approximately 9:15 I was informed that myself and another female passenger would be removed from the flight because “it’s downsizing and we were the last to check in. The flight can not accommodate 50 people in a 48 seater.” They placed me in a hostile situation and were upset when I asked questions. I met a fellow Guyanese passenger, who In protest, placed his 3 year old Guyanese toddler to sleep at the check in line at Inter Caribbean. He was destined to St. Kitts on an Inter Caribbean flight, scheduled to transit in Barbados. He’s been in Barbados since 5:50pm today and based on his version of the facts, he won’t leave Barbados until Saturday at 11:30am- no place to stay, no food, no respect!

✅ Trip Verified | These guys are dishonest and careless. In short, I was going to be the only person on the flight, they decided it wasn’t financially profitable for them, so they didn’t show up to the checkin desk. When they did, they told me I couldn’t get on the flight because it was too late. Even though I had been waiting hours in advance. Instead of doing the right thing, which would be canceling the flight ahead of time and giving me my money back, they were rude and tried to play it off as if I did something wrong. they refused any explanation and walked away. I was stuck in Antigua for two more days because of this. I still haven’t been able to get ahold of their customer service to get my money back. This is just wrong. The other airport staff felt bad for me and clued me in on the fact that they do this all the time. Terrible.

✅ Trip Verified | We must be extremely lucky, but our two flights with Intercaribbean, on different routes and different dates, were both fantastic. Last week we fly from Saint Vincent to Barbados, we started and arrived early! Same this week from Barbados to Grenada. We were up and landing in no time, our bags made it super quick, the crew were professional and polite. For flights lasting barely 30 minutes we did not expect either entertainment or service, so it was all as expected. The only thing is that given that we purchased tickets a couple of days before trip date, they were quite expensive. I guess they are a great company for interisland flights, but one should not buy connecting flights to elsewhere for the same day.

✅ Trip Verified | The absolute worst airline. We had a very disappointing experience with Intercarribean Airways. We fly in to Provo, expecting to catch our hopper flight from Provo to South Caicos. Check in, sit at the airport for 3hrs, then after take off time, they announce that we were bumped from the flight bc they downgraded the plane to 8 passengers. After speaking an on the phone with 4 different customer service call centers and arguing that they need to put us up for the night, we're told its an equally nice hotel and that a taxi would pick us up. The manager and staff leave the airport, their shift is over, we wait for a taxi for another hour with no information and are taken to a motel 6 level motel - nothing like the $600 a night we paid for in South Caicos. The meal voucher they provided didn't cover half of 2 meals at their restaurant of choice. Next day we get up at 7am to head to the airport for 9am flight. 9am rolls around, flight canceled. They'll take us at 12. Because of this, 2 families canceled the rest of their vacation. We waited, a flight finally took us at 1230. If this happens to you, make them comp your breakfast at the airport. I even messaged their CEO on LinkedIn (who has yet to follow up since). We'd never fly with them again which is sad for tourism for the countries they go to where large airlines don't yet travel. Take the ferry, its not as glamourous and its about 90 mins, but at least you're about 99.9% likely to arrive on time with no further issues.

Not Verified | We arrived in San Juan Jan 8 2022 to discover that our Intercaribbean Flight to Tortola cancelled. We had called Intercaribbean Thursday Jan 7 and we told flight was a go no problems. We had received No communication from the airline. We attempted to call their customer service line but could not even leave a message as voicemail full. There was no Intercaribbean agent in San Juan or in Tortola. In fact we received more help from Cape Air agent and rebooked for Jan 9 am. Overnighting in San Juan and booking Cape Air flights has cost us an additional $1500. We have never received any communication from Intercaribbean. Do not fly on this airline.

✅ Trip Verified | Some drama on our Intercaribbean flight #410 from Tortola to the Dom Republic December 21, 2021. A 90 minute flight, 20 passengers. Marched out on the runway for take off in Tortola, then back while they changed a light. Then back and boarded. Officious female flight attendant gets her chance to be a star with the seat belt and life vest and we are off. But shortly after takeoff it becomes hot. At first a little then a little more. By half an hour barf bags have become fans. The Flight attendant patrols once but makes no announcement or assurance concerning what is clearly a problem. By an hour into the flight there is an odour of smoke and five minutes later you can see it, faint grey. Alarms begin to go off and are very quickly shut down but Attendant. Fellow passengers react, but don’t scream or leave their seats. But the panic is palpable. No news from Attendant or flight deck. Smoke thickens and I actually began to wonder if this is how it ends. Then we descend to about 3000 feet and smoke begins to clear as the cabin depressurizes and we rocket over fields to an emergency landing surrounded by hazmat suits and fire trucks. We sit isolated on the tarmac for another 15 minutes before being permitted to disembark. No explanation, no apology: “have a nice day”. Upon arriving home we sorted out our luggage and found several plastic items melted and fused. One, a tube of sun screen, was melted and blackened, very close I think to catching fire. This was very nearly a horrible end and tragedy. Cannot recommend the Airline.

✅ Trip Verified | First InterCaribbean Airways cancelled our flight from Provodenciales to Grand Turk, then they cancelled our departure from Grand Turk with no notice. After multiple phone call and email attempts I have not received a Customer Service reply (other than automated to my online request) to my complaint on dated December 31 regarding reservations number AAX6F9 on InterCaribbean Airways. The 8:40 AM flight from GDT to PLS was cancelled, and InterCaribbean Airways brought in another plane from Jamaica to take passengers to PLS 3 hours later than scheduled. This resulted in our 4 passengers party missing our connecting flight to FLL on Jet Blue at a loss of over $1724.06 (half of the total round trip fare of $3448.12 from FLL-PLS). We then had to purchase 4 additional tickets on Southwest Airlines at a cost of $1101.08. In total we are inconvenienced by InterCaribbean a total of $2825.14 as the Jet Blue flight was not refundable. Our final destination was not FLL, and we had multiple connecting flights that we had to make. We were connected from FLL to Seattle, WA, then onto Anchorage Alaska, and finally proceeding to Kodiak Alaska. It was imperative that we make it to the US Mainland and our connecting flights. Staying in Provo overnight, if we could find lodging over the holiday to wait for a hypothetical flight on InterCaribbean to FLL, was not an option. We would have had a loss of over $8000.00 if we missed our return connections. We are very fortunate that Southwest Airlines had seats remaining as our entire return flight schedule was in jeopardy. I was diligent over our holiday in checking the status of InterCaribbean's flight to GDT since they cancelled our incoming flight and I was forced to book with Caicos Express just to get to Grand Turk a week prior to our departure date. I checked email the morning of the flight for notifications, we were at the airport by 7:00 AM, before ticketing agents were even there. We were not told of the cancelled flight, and rerouting of the new plane until 45 minutes post boarding time or approximately 9:30 AM. InterCaribbean Airways ticketing agent was very courteous, and obviously tried all he could do thereafter, but was basically ineffective. We finally received a refund for the cancellation of the incoming InterCaribbean flight from PLS to GDT a total of 29 days after the cancellation of the flight, and we had to ultimately make multiple request for a refund. I had to call long distance to customer service to request initially. It was not an automatic refund. It also took 2 additional follow up phone calls, and multiple emails to get this $320 refund on a supposed "refundable" ticket as it never showed up in my account as a credit. Unacceptable. I incurred $37.00 in long-distance phone service charges just to ensure InterCaribbean Airways did their job. The incompetence demonstrated by InterCaribbean on our return flight was the final straw to a disastrous vacation. Not only did it cost us thousands of dollars, the added stress eliminated any benefit our pathetic vacation supplied.

Not Verified | The airline seems to contract out services at BVI. our flight was delayed/cancelled we were eventually put on a later flight with a 4 plus hour delay. The staff didn't know what to do nor did we get a meal voucher just some water. Further they knew of the issues and could have offered the 4 passengers alternatives from Dominica. Instead we were flown to BVI and dumped. Were as there were other airlines flying direct to San Juan. that would have reduced the delay this airline seems to have a bad reputation for cancellations delays etc.