Insel Air

BON-CUR-SXM. It was my first time flying Insel and I can say it was better than many other Caribbean airlines! Flights on time snacks served after take off and no tax or extra bag fees! The price was fair and some dollars cheaper than its competitors. Funny to listen the announcements in Papiamentu (only some thousands speak it?) Well I give Insel 3 and a half stars! Will fly them again!

CLT-CUR. Check in was slow but it was their first week or so on this new route. Both legs the flights were smooth not packed staff was friendly. I felt like I had hit a time warp when they offered beverage a meal food was decent. Only complaint the return flight rear bathroom could be smelled at least 2 rows away nasty!

Never had a worse experience! I booked my flight in August. Two days before my flight in December Insel Air contacted me telling me my flight had been cancelled in September! I had to do everything in my power to get us to Bonaire before Christmas while the company had the attitude that it now was my problem not theirs. Although all their airplanes are old and I knew this upfront flying back we had the oldest airplane I ever been in. Seats falling apart dirty plane dirty trays dirty restroom and a pilot that clearly needed a few more lessons in take-off and landing. The plane smelled like sewer half way to Miami. I will never fly with Insel Air again.

Terrible airline - transferred me on to different flights even though booked months in advance - implying a schedule change but later found out that the original flights were still scheduled. Did not respond to my e-mails regarding this. Flight safety questionable with no safety briefing or clarification re persons sitting in exit rows. Would never use them again.

Curacao to Aruba. Ground staff very friendly. Flights on time. The plane (Embraer) was old but the flight went well both times.

CUR-MIA-CUR MD-82. Check in took just a few minutes since I was very early at the airport. The check-in staff was helpful however informed me of a delay of minimal 4 hours. The pax received a food voucher. The flight was fully booked and service on board was great. We even got a small meal. The return flight was on time and as with the first flight the service on board was great compared to American Airlines. Again a small meal and free beverage service. The planes look a bit old from the inside but were very clean.