Insel Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 76 reviews
3/10
No Skytrax Rating
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Insel Air customer review

(United States)

June 2014 - we booked tickets in April for our flight on Saturday June 21. We got an email the night before our flight that the flight had been cancelled and would depart on Sunday instead. When we arrived at Miami airport to check in on Sunday the agent said we never fly to Aruba on Saturdays! That flight ended up being 3 hours late leaving Miami. To make it worse our return flight messed up our luggage and took it to the wrong terminal and it all had to be searched by customs again. We sat in Miami airport for 5 hours after arriving to get our luggage. When we asked for information or what was being done no one could tell us! The plane was dirty and shabby. The worst airline experience.
Seat TypeEconomy Class
Value For Money 12345
no
na

Insel Air customer review

(United States)

February 7 2014 Caracas-Curacao-Aruba. The ticket was expensive for a short distance of little more than 1 hour total travel time. We experienced the following disaster: 3 Insel staff told me that a boarding pass would be issued to us for the Curacao-Aruba portion of our trip when we arrived in Curacao instead of being issued in Caracas. In Curacao no plane had been scheduled to take us to Aruba. No explanation was given about what transportation was available until we demanded answers. No flight numbers were ever posted in Curacao for the leg of my trip to Aruba. I received different versions of why my flight was not available from staff. After hours of negotiation with different airline staff a flight was put together for us and other upset customers. It left late in the day and caused many persons including us to miss their connecting flights out of Aruba and to forfeit their tickets on other airlines. I arrived 3 days late to my destination in the USA.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Insel Air customer review

(United States)

My family just returned from a nice vacation at Curacao. We flew Insel Air from Charlotte NC direct to Curacao. No complaints regarding the outbound and return flights. The outbound flight was on time and the return flight was ~ 30 minutes delayed. Insel's customer service was above par. Previously to taking the flight I was sceptical about flying on Insel given some of the reviews however our experience was quite good so we will definitely fly Insel again.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Insel Air customer review

(Netherlands)

21 Jan 2014 BON-CUR-MDE. We booked a flight from Bonaire via Curacao with destination Medellin. The flight from Bonaire should leave at 7.55 am but had a delay of 1 hour and 15 minutes. The worst was the delay at Curacao: instead of leaving at 10.10am the new estimated time of departure is 4.30pm a delay of more than 6 hours. If possible we will never choose Insel Air again we will be happy to pay a little more for a reliable airline.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Insel Air customer review

(United States)

We just returned from a super week on Bonaire traveling both ways on Insel Air. The service by all airline staff from check in to leaving today was absolutely fantastic. On time for each stage for the trip from Charlotte and back. We were concerned after reading some earlier reviews but our experience was top notch. Will fly again next time on Insel.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Insel Air customer review

(Netherlands)

CUR-SXM. Flight departed 10 mins early and good service on board. Snack and a beverage on a 1:15 flight. Overall very attentive cabin crew and friendly pilot. We arrived in St Maarten early luggage already on the belt when we passed through immigration. Would recommend Insel air. They have improved a lot since last year.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Insel Air customer review

(United States)

Return flight from Curaçao to Charlotte was delayed a day. They fed us well put us in a nice hotel overnight handled all transportation and got us on our way the next morning. Given their low cost and generous luggage allowance I would not hesitate to recommend them. I'd recommend building in an extra day's leeway for return travel just in case regardless of which airline you fly.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Insel Air customer review

(Canada)

Flight from Charlotte to Curacao was an hour delayed no reason given that was minor compared to what happened next. Once airborne mechanical problems forced us back to Charlotte. That was fine we got off in an orderly fashion only to sit at the gate for what ended up being 10 hours. No one knew what was happening unless you went up and asked. Very few announcements were ever made. The airport shut down at 10pm so nowhere to buy water etc. Once a plane arrived the skybridge would not fit. We had to climb down some stairs walk across the tarmac and enter the back end of the plane. Everyone was by then exhausted and cranky. We ended out being awake for 39 hours straight as we had other connecting flights. We will never fly Insel again. Note our return flight was an hour and a half delayed no reason given.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Insel Air customer review

(United States)

Have flown Insel multiple times from MIA to PAP. Good service small but good meals served for free and ticket price is always better than others. Crew is friendly and helpful. MD-80 aircraft is older but comfortable and appears well maintained. Smooth on-time flights every time I've flown with them. Looking forward to flying Insel again soon.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Insel Air customer review

(Haiti)

As a professional and frequent traveler on other airlines I had tried Insel Air and was choked by the poor service and treatment given to passengers on flight from Miami to Haiti on June 19 2012. An apology would be in order. Also all announcements are made in English there should be at least one Haitian hostess speaking both French and Creole. Hostesses on board were inexperienced. If Insel is not ready to service this line they should withdraw themselves until able to do so respectfully. Plane leaves full every time meaning that this route is profitable to the company. Hope my next review will be more positive.
Seat TypeEconomy Class
Value For Money 12345
no