Insel Air

Miami to Curacao with Insel Air. The worst airline I had experienced so far. I am waiting to take a flight which was suppose to leave 5 hours ago. The staff don't speak good English (at least good enough to work in an international airline company) and I don't have idea why this flight is so late. I am wondering if I'm going to take this flight, as they have changed the time 3 times already. I have 2 more connections that I am almost sure I'm not going to be able to catch. I do not recommend this company.

We (2 adults / 2 kids) had 3 flights between Aruba and Curacao with Insel Air in October / November 2016. Fokker 50 Airplane was very old and the interior was in a poor shape. Armrests and seats were partially fixed by tape and some seat backrests could not be adjusted at all or were broken. Some investment in a new cabin would be highly appreciated. From Curacao to Aruba we had a MD83 which was also old but acceptable / good condition. No food and drinks were served but it's only a 20min trip so no problem. No entertainment, but only 20min. The flights itself were smooth and easy - no problems. The landings were perfect too. Cabin crew / ground staff was also friendly and ok. But what annoyed me was the behavior of the airline before the flight. The flight to Aruba was cancelled 2min before departure without any explanation or sorry. 8US$ compensation per person and a new "on time departure" 4h later are not acceptable. The first flight from Aruba to Curacao (connecting hub - organized by KLM) was also 3h too late - also without any explanation. Only the third and last flight back to Curacao was 100% on time. So 2 out of 3 flights delayed. So underlined - Insel Air is ok but not the best choice. Unfortunately there is no real possibility to choose any other airline if you would like to travel between the ABC islands.

Bonaire to Aruba via Curacao with Insel Air. Worst airline ever. Had 2 flights and both of them were delayed several hours. We spent 7 hours waiting today without further notice. Airplanes are old and dirty. Service is beneath acceptable. Choose another airline if you can - this will ruin all of your plans.

Saint Martin to Curacao with Insel Air. I don't have words enough to tell you how bad this airline is. It took me 11 hours (normally takes an hour) to fly from Saint Martin to Curacao. Even worst was that they didn't tell anyone what was going on. No restitution was offered, no hotel, nothing. And flying back same thing. Staff are rude, almost anti-social.

Insel Air is the worst airline I have ever been on. Flying from Aruba to Curacao is a 20 minute flight, yet they always delay flights for several hours without notifying anyone. Flown with Insel twice, the first time I flew with them I was told the airplane left early. What type of airline does that? Leave early without notifying any passengers. Staff are rude, airplanes are old, never stick to schedule. I would suggest flying with any other airline.

My flight to Curacao was scheduled for October 05 at 6.40am, however on arriving at the checking counter I was told that the flight was delayed. After waiting for 4 hours I was then told the flight was cancelled. A taxi was offered to take me home and return the next day as the flight was now scheduled to depart at 5.30pm. Again on arriving at the checking counter I was told the flight was now delayed by 4 hours. The flight eventually left at 9.30 pm. Curacao is a very nice island but would not recommend to my friends to visit until there is a reliable option from Trinidad and Tobago.

✅ Verified Review | Curaçao to Georgetown. Arriving by KLM from Amsterdam to Curaçao on 25th Sept, I was first told that my flight to Georgetown was 3 hours late, then shortly that it was cancelled and that I would fly 24 hours later. Upon arrival at the airport the the following evening, I was again told that the flight was cancelled and would fly the following morning, which eventually did happen. On top of the 36 hours delay, the only services provided by the airline were accommodation (and meals) in mediocre hotels (where I met other Insel Air passengers having been delayed five days to go to Trinidad and who had declined the hotel they had first been offered). Ground staff services at the airport were really disorganised and appalling. The MD-80 I eventually flew on, was clearly very old and shabby. This airline is a disgrace. Reputable airlines and travel agencies should avoid offering InselAir connecting flights.

My wife and I had planned a vacation for Aruba and Curacao. We flew into Curacao on United and everything went great. We had a fantastic time in Aruba and were looking forward to spending some time in Curacao. Our flight out of Aruba was scheduled to leave at 11:50 in the morning. We arrived at the check in counter over an hour before the flight was supposed to leave. The board above the counter listed a departure time of 11:50. There was no one at the counter. We waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAir. No one had and suggested that we go out to InselAir's office outside the check in area. When we got to their office there were three people working the counter and all of them were playing on their phones. Even after I had walked up to the counter it took several minutes for one of them to look up and assist me. I inquired as to the status of our flight and after about 20 minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes early. I was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz). I called Orbitz and they told me that they had not received any notification by InselAir for a change in schedule. InselAir countered by saying that changes to flight times are made at least 24 hours in advance and that Orbitz had been notified. InselAir offered to put us on a flight that left that night, at 8:40. The problem with that was that by the time the flight made it to Curacao at 9:30 the lobby of our hotel would have been closed as Sundays are holidays and everything closes early. We would have had no place to stay so out of necessity we stayed in Aruba. Our itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on United. This was a flight we had to make as our 12 year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him up. Based on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reason. As we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao. InselAir staff acted as if they could care less about our predicament. We were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very angry before they even started to give us an answer. The unprofessional-ism of this airline and its representatives is appalling. The fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensible. All of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airline. As a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activities. InselAir put a serious damper on what had been up to that point a very pleasant vacation.

✅ Verified Review | Miami to Port-au-Prince return. Insel Air is the most disconsidered and negligent airline I have experienced. Waited for all of 6 hour at MIA airport with out any communication as to departure time or reason for delay - take it or leave it attitude. The return was canceled at the last minute claiming bad weather. Interestingly other airlines were flying to MIA with no problems. Airport was not closed. No reimbursement for expenses on hotels or meals. Add insult to injury, was requested to be at airport next morning at 6:35am for another delay till 12:00 noon. I would not fly with them if they gifted the ticket.

✅ Verified Review | Our InselAir flight from Curacao to Aruba was cancelled and we had to wait 9 hours for the next flight. The flight back was delayed only 30 minutes but another gate was used without changing the information screens or making a announcement. This was the worst airline I have used.