✅ Verified Review
| Insel is a poor excuse for an airline. They treat their customers like dirt. Flight from Curacao to Havana was informed to be 1 hours 10 minutes late at check-in October 3. The plane was present at the gate. 1 hour and 20 minutes after the original departure time the screen went black, no audio information. New sign on screen, the plane was now due for Miami! Asking about our flight to Havana we where informed it was delayed 4 days! come back on Friday. Most stupid thing ever heard, who on holiday can change their plans like that? It cost us approx. 200 USD on phone to get new hotel room at Curacao and to cancel our hotel in Havana. We still had to pay for the first night, another 115 USD. Also tried to call Insel Air which have so rude staff on the phone just saying no refund then put you back in the phone queue. Before this flight not taking place, we flew from Miami via Curacao to Bonaire, both flight very much delayed, arriving at Bonaire after rental cars had closed so we could not pick up our car. Also from Bonaire back to Curacao, delayed. So before cancel to Havana three flights all delayed. We noticed that the flight to Miami that was announced instead of Havana was three hours late, so we realized that we had to rebook our return ticket from Curacao to Miami as we had connecting flights going back to Europe. These new tickets by another airline company also cost us. After trying to communicate with Insel, which is more or less a one way communication, we finally got information that our flight CUR-HAV-CUR is valid one year, same for our flight CUR-MIA. However they do not understand that people in Europe very seldom have the possibility to travel this far every year, we cannot afford it anyway, so we have absolutely no use off that offer.