IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
6/10
4 star Skytrax Rating
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1/10

IndiGo customer review

(Singapore)

I recently travelled on an Indigo flight from Delhi to Mumbai. My printed ticket stated that I was allowed to carry one checked in bag of 15 Kgs one cabin bag of 7 Kgs and in addition a laptop bag. However during check in I was asked to weigh all three pieces (suitcase cabin bag and laptop) and was told that the cabin baggage allowance was only a total of 7 Kgs which includes laptop bag shopping bags and cabin bag. So please note that if you decide to travel with Indigo airlines you are only allowed one suitcase of 15Kgs and all your cabin bags (laptop shopping bags and cabin bag) should not exceed 7 Kgs. Moreover what is printed on the ticket makes no difference to them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

IndiGo customer review

(India)

Flight 6E 284 from Chennai to Delhi on 6th Feb 2014. I took the morning flight at 8.20 am this meant that I did not have my breakfast before the flight. The flight duration to Delhi is 150 minutes. I wanted to have my breakfast on the flight I was waiting with my purse in my hand. The air hostesses were slow and inefficient to say the least. They just walked past me and did not ask if wanted anything. They simply pushed the trolley past and went and sat down. I gave up and sat extremely hungry and frustrated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

IndiGo customer review

(India)

Flew Delhi-Chennai-Coimbatore in December with family. Check-in was swift and they even allowed little more luggage for our family. I had pre-booked meals and front seats. Non Veg food is served at room temperature which should be provided hot. Staff were friendly and flight was comfortable. I will definitely fly Indigo again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

IndiGo customer review

(United States)

MAA-DEL. It's been a few years since I've flown Indigo but for the most part their standards remain very good - easy check-in procedures helpful service with a smile both on the ground and in the air generally on-time clean planes and all for a good price. I decided to try the "Fast Forward" service which provides priority check-in and priority baggage delivery for 200 rupees per person. While the services were delivered as promised I found this to be an unnecessary expense as the regular check-in line was very short and baggage delivery in DEL is fast even without the priority tags. The seats however are rather hard and uncomfortable especially if you are trying to sleep. I don't think I'd want to sit in these for more than a couple of hours so consider this if you are considering trying their new international routes. Also they appear to have recently dropped their domestic baggage allowance from 20kg to 15kg per passenger. Excess baggage fees are reasonable if prepaid online but be aware of this especially if you are connecting to an onward international flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

IndiGo customer review

(India)

I flew from Pune to Bangalore on 30th December 2013 on Flt 6E 407. I bought a chicken sandwich for my son and it was awful! I usually fly Indigo Airline because of it's assurance of timely arrivals and departures. I've never had a reason to complain until my last experience. The flight was delayed. But the worst part was that the on board staff was inattentive and didn't even attempt to sell any meals on board. They just served passengers who had pre-booked their meals. When I asked for the chicken sandwich the flight attendant stared at me like I'd asked her to bring me an elephant from the zoo. This is the first time I've been on the receiving end of aloof treatment from Indigo staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

IndiGo customer review

(India)

Nov 4 2013. Route: HYD-BLR. I have been a frequent flyer on Indigo over the years and the airline has never failed to deliver. As noted by others here spotless aircraft helpful crew members and on-time service are what set it apart. I recommend the airline to all my friends visiting India from abroad. I'm flying Indigo's international service for the first time next year and am looking forward to the same level of service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

IndiGo customer review

(India)

6E 427 BOM-MAA and 6E 278 MAA-BOM. Airplanes were clean boarded on time arrived on time (may be even a shade early) crew were friendly and helpful. Food items requested were available and tasty. Only negative is that service on board was slow leaving no time for inflight sales.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

IndiGo customer review

(India)

Pune to Delhi. I had booked my meals under Corporate Plan. I was served food only 15 minutes before the flight was to Land i.e 1.5 hrs after the flight took off. The service started late and then the crew were serving/selling in each row going back to front rows serving water discussing menu options with those buying and chatting amongst themselves. On other airlines food is first served to those who pre-book. After selling to all they don't have many items left for serving. Suggest they keep the standard menu and serve pre booked passengers first.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

IndiGo customer review

(United Kingdom)

DEL-TRV Nov 11. My first Indigo flight. As budget airlines go excellent! Actually strike "budget"! You get what you pay for and you know what you're paying for and Indigo delivered to a T and with aplomb. New clean airy decor aircraft lovely FAs. And a lovely touch that others could copy: no jetway but instead of steps up they have a ramp so it's easy to get rollers up to the plane. Spent half an hour on the ground at Cochi during which the cabin was well-cleaned (lavatories included) and properly vacuumed. Compare that to Ryanair!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

IndiGo customer review

(India)

I booked my tickets through Indigo to travel to my hometown in Kolkata during Diwali. I am impressed with the services provided by Indigo. A320's were clean and spotless with great sitting arrangements and ample leg space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes