IndiGo

Delhi to Mumbai on Dec 31st. I had a good experience flying Indigo. We left on time plane was new and clean and service was good. Only comment is that FAs should smile a little more but besides that I was quite impressed by the service and would definitely use them again.

MAA-BLR and BLR-BOM with a young family. Both flights were on time the aircraft were clean and the FAs very friendly and accommodating. Whilst we could not check in online with young children for some reason the check in staff ensured we were allotted the seats we requested. Staff were also flexible with us checking in most of our luggage (and exceeding the 15kg/person) instead of taking a carry on bag for each of the children making our lives easier. Bags were delivered even before we reached the belt in both cases. Streets ahead of Easyjet and Ryanair. The only domestic airline I ever book in India.

6E 294 and 552 between BOM and BBI - Clean aircraft with decent leg space comfortable crew friendly and helpful good choice of food items for purchase on board. On time into BBI slightly delayed on return to BOM. Only negative was some luggage appeared on the belt very late at BOM due to a mix-up apparently. Overall up to the standards expected from Indigo.

DEL-COK-DEL. Before time arrival on both the legs clean aircraft smiling hostess - what more can one ask for. By far India's best LCC.

Flew from Poona to Calcutta and then a connection again IndiGo to Bangkok. Both flights virtually flawless. Have to always commend the cabin crew on their providing a comfortable flight. Noticed something new this time: on deplaning one of the cockpit staff emerges to join the cabin crew in bidding adieu. I do have a suggestion: the designers of the new Calcutta airport omitted to provide any kind of elevator/lift connection - to assist passengers with luggage - for those transferring from arrivals (ground floor) to departures (first floor). Maybe IndiGo can have a staff member on the ground floor to assist arriving IndiGo passengers transferring to departures and carrying heavy luggage?

Delhi to Kochi last Friday. Check in was efficient by friendly smartly dressed staff. My check in bag was over the 15kg limit. When I mentioned that my hand luggage was much lighter it was suggested I transfer between bags thus saving a hefty fee. Good clean aircraft but the pre-ordered meal was a disappointment. A packed fast food instant rice or noodle concoction possibly the type served to astronauts in deep space.

Flew IndiGo November 11 to Kolkota from Bangkok. A full flight. On time takeoff very friendly and accommodating staff seats are ok cabin and toilets clean. Been flying IndiGo on and off the past few years and this has been my usual experience. Never tried the food but the cabin staff at least on this flight constantly asked - even though I never ordered any food - if I needed water each time the food cart went past.

Delhi (DEL) - Kolkata (CCU) 6 Nov 14 6E219 - Was traveling with a small trolley bag (15" diagonally) and a compact laptop bag (15" diagonally). Total weight 11 kgs. Got the shock of my life when they said that they wouldn't allow more than 7 Kgs in cabin including laptop. Now I had a laptop and charger. Then I had a SLR Camera with lenses plus a change of clothes and some files. They asked me to pack all the fragile items into one bag and check-in the other. Imagine my situation. There was no way I could fit all the fragile items into one bag and weigh in at less than 7 kgs. I checked-in the bag and nothing was damaged. On to other aspects of the flight. The seats are cramped and the seat back is very thin. You feel the knees of the guy behind you! The food they sell is mediocre. If you want on time performance then probably this LCC is the best in India. But if you want customer friendly service comfortable seats good food or in-flight entertainment (none exists on Indigo aircraft's) or for that matter a reasonable cabin baggage policy then do look elsewhere.

Chennai to Bangalore. The flight took off from Chennai on time with the captain warning us beforehand that there was very heavy weather over Bangalore that he would try to avoid. We eventually got to Bangalore airspace and ended up circling for 20 minutes or more until the captain announced that the thunderstorm had passed and we could land before our fuel situation worsened. Reasonably comfortable seat and friendly crew possibly the most efficient LCC in the Indian skies at the moment and wouldn't hesitate to fly them again.

Flight 6E 473 from Mumbai to Bangalore was delayed by 12 minutes at 22.02 HRS due to weather conditions en-route to Bangalore. However it took the airline 42 minutes to deliver baggage - first bag was delivered at 22.42 hrs! Bangalore Airport is very efficient and I have not experienced baggage delays in the past 3 years - both domestic and international flights. This delay was primarily due to inefficiency and bad co-ordination amongst the ground staff. Today IndiGo Airlines ground staff were pathetic and inactive - they repeated baggage will be on belt in 2 minutes while it actually took over 40 minutes. No supervisory staff were available to address the issue. Rain had stopped when this flight landed. Since this flight had no aerobridge facility we had to disembark from the flight - walk down an uncovered ramp into the bus. None of us were wet - but airline ground staff observed heavy rain to delay baggage delivery by 40 minute! Indigo Flight 6E 412 from Kochi to Bangalore landed at 22.06 hrs even this flight was late. But the last bag for this Indigo flight was on belt at 22.24 hrs. If the same airline can deliver bags for a flight that landed 4 minutes after the Mumbai-Bangalore flight how can they blame the weather system! I don't see any reason other than staff inefficiency and bad co-ordination for this delay.