IndiGo

6E189 6th June. Low budget Airline - their fares are more or less the same if not more at times than full service carriers yet they continue to enjoy all the subsidies of a low budget airline. On time is a good thing - their flights are often now delayed or run late. Check-in process - everyone knows how long the queues are at the check in counters. Two days back on 4th June I did Web Check in for my 6th June flight using my smartphone. While I was successful in doing web check-in in spite of me giving the email address and phone no I did not get a copy of the boarding pass - beating the while process of doing Web check-in. At Delhi T1 terminal when I tried to print my boarding pass at the Check in Kiosk while it displayed the Boarding Pass I did not get my print out! On taking it up with the ground staff I got a casual reply - please stand in the queue even though I mentioned that the flight was due to board in next 35 minutes he simply refused to help me. As a result I reached the counter just 30 minutes before the departure of the flight and the check in lady commented "Sir you are very late please be on time next time"! I have booked 3 tickets for my family through on-line booking system. After I had filled in all the passenger details I was asked whether I would like to take the pre-assigned seats facility and I declined and continued with my booking. But to my surprise and disappointment I found seats were allotted together that included an aisle and window seat along with the middle seat. When I tried to change the seats it did not allow me and charged me Rs 400 extra (Rs 200 each for Window and Aisle 'premium' seats) over and above the fare and there was no way I could change it.

We were supposed to board our flight from Delhi to Lucknow at 12.15 on the 21st of May but there was confusion all around as the flight was late and the ground crew were not able to display any sign at the boarding gate or give us some explanation. Finally they herded us in a bus that was then parked in front of the plane on the tarmac for 20 minutes while the incoming passengers disembarked. Needless to say we were packed like sardines and it was extremely hot. Also there was no step - senior citizens like myself cannot climb easily. I have reported this before but it has made no difference. At Lucknow despite there being aerobridges we had to get down in the sun at 2:30 pm and were again herded into a bus. I was reluctant to board as the bus was very full but was forced to climb in. Is it a problem to use the bus a second time or the aerobridge or maybe nobody cares? It was the same story on the way back on the 22nd of May for the 6.40 flight. We were again stuffed into two buses and had to risk falling on somebody's luggage because the insensitive staff did not care. I will not travel on Indigo again unless they provide a step on the buses and do not herd us in like cattle.

Went from Delhi to Kochi because there is no such thing as a direct Delhi to Male (Maldives) flight and even with connections you have to mix and match airlines in order to get a halfway decent connection schedule. The airline is like the low budget carriers in Europe with people packed in like sardines. They don't have an inflight magazine that actually has anything to read or even a map with their air routes.

DEL-PNQ(Pune)-DEL. December 2014. Worst possible time of the year to fly out of Delhi. Had horrible experiences due to the fog. The outgoing flight was 4hrs late. You might think we were made to wait at the airport for this time but no we were boarded onto the aircraft bang on time and were made to wait there for over 4 hrs. That being said I agree this is no fault of the airline as the airport authorities force them to board the planes to decongest the terminal. Complimentary snack box and tea/coffee was provided. On the return flight( night time flight) we were diverted to Ahmedabad due to fog. This was totally acceptable but the events which followed made me doubt Indigo's reputation. We were not allocated a hotel for the next 5hrs. When we approached the assistants at Ahmedabad they kept telling us that a bus was being arranged. Finally at 3am they hired some taxis and took us to a decent hotel. No food or drinks was offered to us during the course of our wait and Ahmedabad airport is very poorly equipped with food stalls. We we're boarded onto a new flight the following day. Though diversions cannot be controlled by the airline the customer care can surely be looked into.

Short haul from Delhi to Kathmandu. Clean on time friendly staff aircraft seemed new. Highly recommend Indigo for domestic flights in India or within Southeast Asia. Nothing special but low fares and definitely better service than Air India.

4 March 2015 Flight 6E178. 6 March 2015 Flight 6E665. I flew from Mumbai to Delhi back and forth and it was great. The seats were comfortable (I took the first row seat with more leg space) the crew were very pleasant and we arrived on time. On the way back I arrived 3 hours earlier in Delhi and they were kind enough to let me go on the next flight so I didn't have to wait at the airport. Overall my experience with Indigo was 5 stars!

Chennai to Delhi in economy. Pretty short flight so it's hard to complain. Comfortable seats good service and we left and arrived right on time. We were 2kg over (in 2 bags) but staff let it pass. Would fly Indigo again.

Was travelling from Dubai to Mumbai. I was fond of Indigo before this trip. Check-in was smooth and my hand baggage was less than 7 kgs so there was no excess luggage charge. However got some shopping from the Duty free. As far as I know and being travelled on other airlines for international trip. Shopping at Duty free is not considered as Hand baggage weight. Wait this is Indigo. You would find some one waiting at the boarding counter with weight machine. And charged me for the extra weight just for the shopping at Duty free. What more the person carries only manual slip. No credit cards accepted not even USD or INR (Globally accepted currency / Home currency). Had to go back to the currency counter to exchange. This was horrible experience had to shell out additional 1500 bucks (40 AED / Kg). Plus went inside and saw some seats at emergency exit were empty. Asked the cabin crew if I can sit at emergency exit as have some extra leg space answer I got was that I would have to pay extra if I want to sit. They would rather keep the seat vacant then let some one sit. Very disappointed with the approach.

Jan 1-12 2015. Flight 6E 414 and 6E 461. BLR to Mumbai return. Being a senior citizen I had requested for travel assistance and was provided very promptly. The staff were very courteous and helpful. Here onwards I will prefer to fly Indigo Airlines and will recommend to others.

Mumbai - Thiruvananthapuram 25 Dec 2014 Flight SG215. A very good option for domestic flights in India. All flights we took were on-time. Efficient check-in at airports. Seats weren't that comfortable but for short haul flights you can't complain.