IndiGo

Bombay to Ahmedabad return I have long admired Indigo for it's focus on providing on-time service at a decent price with seats which are reasonably comfortable. I never minded paying the fee for better seats in the first row or exit row or for food which is against decent and I recommended it to many. However after a gap of over a year, I flew Indigo again and found the seats so thin, and the fares were not that decent compared to some carriers.

Port Blair to Delhi via Kolkata. The check in process required more time than expected. The staff was average. Seats were quite comfortable and aisle access was fair. Reliable airline and never been delayed. Food was available on request and is not included in the flight ticket. In flight entertainment was fair. I would recommend IndiGo for budget travellers, solo and family.

I have flown with IndiGo on several occasions domestically and this was my first international flight with them. Seamless check in with very polite ground staff. Cabin crew were polite, pleasant and efficient. The aircraft was clean, even the lavatories were kept fairly clean. Choice of food onboard to be purchased was decent. DXB-BOM had a long check in queue but the process however was efficient. Onboard service and aircraft cleanliness was up to the mark. Seats are pretty comfortable, as they're slimmer hence providing a better amount of leg space. Departures/arrivals on time.

Another flawless flight with IndiGo. Returned to Thailand ten days ago and flew from Pune to Bangkok with a plane change at Kolkata. (Layover time about 2 hours.) Smooth check-in (Pune and Cal), smooth boarding at both places, and very smooth and comfy flight with the always-friendly, efficient and helpful cabin crew. On time departure and arrival a few minutes early. I like the use of a ramp in Pune while getting on/off IndiGo planes. So much easier than steps/stairs. Clicked N/A on food and bev, these are available but I have never tried them.

Chennai to Singapore with IndiGo. Very nice seat, staff are very kind and smile faces. Pilots done very good job during lightning and turbulence inflight. Flight timings very perfect. Crew are very aware when passengers not wear seat belt during take off and alight.

I am grateful to IndiGo for making my journey so comfortable and smooth. I traveled with IndiGo from Patna to Pune via Delhi. I had a pleasant flight experience and I'd like to commend staff on an exceptional level of service. The staffs that we encountered were extremely polite. Thanks to porters for being a great help and carrying my hand baggage. I'd like to mention staff who came with chocolates and biscuits and offered it to all kids as it was children's day! It was a very sweet gesture on part of IndiGo to come up with such ideas. Keep up the good work.

A superlative experience. Flew Bangkok to Pune via Kolkata with IndiGo. Waited at the baggage carousel (very short wait). Had checked in two items: a bag and a long cardboard tube containing prints. The former arrived at the carousel; the latter did not. Enquired from IndiGo staff attending at and they informed me that since the tube was marked 'fragile' it would arrive separately very shortly (which it did) and asked me if I was connecting to an IndiGo flight and on my answering, yes, I was, IndiGo said they will assign staff member to escort me and my luggage to domestic departures. A lady took charge of me and my luggage - she insisted on pushing my trolley, I insisted on doing it myself; I won - and took me all the way to IndiGo x-ray security. As I was carrying a bottle of duty-fee liquor in my carry on, and since liquor cannot be carried on domestic flights, I checked my back pack through x-ray and the IndiGo staff, to avoid bottle smashing, tied my backpack up very securely and put a fragile tag on it and asked the staff escorting me to inform IndiGo check in counter, where the pack was specially tagged and given to a baggage handler to carry it personally into the baggage room. A superb experience!

Overall, a very good flying experience with IndiGo. Flights on time. Boarding experience good. Airplanes clean inside, and cabin crew responsive to requests. Overall, a very well functioning LCC which meets my expectations.

Flew Indigo from BDQ to CCU via DEL. The IndiGo has some of the most courteous and helpful FAs. Despite the fact that my family didn't get seats together, FAs helped us swap seats with other passengers. FAs are also very kid-friendly. The meal service in IndiGo economy class is better than the meal service of every US-carrier on domestic routes. The food was absolutely delicious. During Delhi transit, we were asked to stay in our seats while the crew changed and cabin was cleaned for on-going flight to Kolkata. We were offered additional snacks while we were waiting inside the cabin. Our experience on DEL-CCU segment was also excellent. The only IndiGo process that I find to be strange is when they check your boarding pass as you disembark the aircraft.

Flew IndiGo for the 12th time (three visits to India with an aircraft change in Kolkata outward and inward) in the space of 12 months (Bkk-Kol-Pune-Kol-Bkk) and IndiGo does a very good job from start to finish. From checking in to the cabin crew to smiling pilots who say byebye when leaving the plane. The planes are clean, the seating is fine (I am 5'10" and slim) as each flight is around 2-1/2 hours. Boarding is efficiently done, and every departure and arrival was on time. The fact that baggage takes time to arrive is probably beyond the airline's control.