IndiGo

✅ Trip Verified | Indigo flight scheduled at 9:30am from Hyderabad to Ranchi has been delayed 3 hours 30 minutes on December 25th 2017. I am still not sure how long it would take me to finally board my flight today. I have a family event to attend but I think I won't be able to attend it. It would be a customer delight if airline respects passengers valuable time and value for money. I have been a valued indigo customer but today I am sorry to say indigo customer centric ideologies are fading away these days.

✅ Trip Verified | Kolkata to Mumbai. I had a wheelchair passenger. Indigo provided no help getting onto the flight to Mumbai on Nov, 15. She had to walk to the gate. They issued the boarding pass but didn't wait for us and closed the gate 35 minutes before departure. They then charged me extra Rs.6500 to get us on to another flight. I have noticed the exact same happening to another senior citizen couple at the Mumbai airport on Nov 28th. When I objected they issued two tickets to the couple for free. Indigo seems to be cheating elderly people using this technique.

✅ Trip Verified | Hyderabad to Bengaluru. Travel time, check in procedure, check out procedure and baggage collection are smooth and good. Inside flight service is not good. Our company has booked the ticket along with meals as well. I am not aware of it. I didn't check my boarding pass properly for special service. Crew members did not inform me about my meals while going to Bangalore. In return journey to Hyderabad they provided 1 cookies box (Rs.50/-). +1coke (Rs.100/-). We pay more money for meals at the time of booking, while not receiving the service we paid for.

✅ Trip Verified | Had one of the worst experiences with IndiGo during a very critical moment. We had booked our flight 3 months ago. Our flight was from Trivandrum to Patna via Bengaluru. While we wer in Thiruvananthapuram we got a phone call from IndiGo 2 days prior to our departure saying that one my flights has been canceled and other one rescheduled. I was suppose to leave Trivandrum at 8:00 am and reach Patna by 3:00pm afternoon and we had to travel all the way to Nepal in order to attend a meeting on the very next day. IndiGo screwed us very bad and said they will provide us with a different flight but both on separate days. Now I am here in Trivandrum airport one day earlier to my actual departure and waiting for my flight which has been delayed once again. Now I will reach Bengaluru at midnight where I have to stay for 12 hours waiting for my next flight. Now my time and money are completely wasted. Staying over night in Bengaluru costs minimum ₹5000 and on top I'm stuck here wasting my time when I had to attend a party. This will be last and final flight that I will book with IndiGo.

✅ Trip Verified | Bangkok to Pune via Kolkata. As usual on this run, a route I have flown close to 30 times in the past 6 years, an almost-flawless flight. The only problem being no arrival cards on board for non-Indian nationals thus needlessly spending a much longer time in queue at Kolkata immigration. Other than that, an impeccable flight, especially the superb cabin crew.

✅ Verified Review | Goa to Mumbai. It was a worst experience we had at Goa airport while travelling back to Bombay. We got to Indigo counter at 43mins prior. However we were denied for boarding as we were 2 mins late and were asked to pay difference of 10500Rs for next flight. We tried requesting the ground staff but they were arrogant and didn't show any respect or courtesy. It seemed like we have to live on their mercy to get on board to get back to Bombay. As it was way below self respect we decided to book another flight with Air India and got back home. It was most inferior action by the Indigo staff which could have been avoided.

✅ Verified Review | Bangalore to Mumbai. I was not feeling well and air hostess provided me as much help as she can during my journey. I am very much impressed with this behavior of staff towards passengers and I will be a frequent flyer of indigo. Thanks Indigo for choosing such a helpful and lovely staff

✅ Verified Review | Vishakapatnam to Delhi via Hyderabad. An earlier direct flight finished boarding and was not full. They wouldn't let us on that flight despite having sufficient space for absolutely no reason. A systems or customer service problem I'm not sure. But a plane just took off that we could have been in, and now we get to sit in airplanes for an absolutely needless 5 more hours. Awesome.

✅ Verified Review | Journey from Kochi to Dubai, seats were pretty cramped, we asked for an aisle seat and the adjacent seat to that (middle seat in this case as it was 3x3) but they gave us both an aisle seat, that was still ok, the passage area was not wide enough as you have to adjust yourself when an air hostess passes through. The seat was well cramped the storage area was good, its a budget airlines with the cost of ticket of a normal airlines, only benefit was that we have 30 kgs each. The storage area on above the seats was pretty wide. Staff and service was pretty average - average experience.

✅ Verified Review | Dubai to Trivandrum. We had a eventful day flying from Dubai to Trivandrum, first upon check in we were told that we lacked a return ticket out of the country so our visa would not be valid. The check in lady was very friendly and explained it very calmly. So my son and I went to book a flight out of the country, returned to the check in counter, where the lady saw us and waved us over and let us jump the que. We proceeded to security where the staff was friendly and gave clear directions to passengers who did not know the rules yet. After security however things got exciting again, while presenting our boarding pass I heard the staff talk to each other and we were told there was something in our bag that caught their attention. All was said in an extremely friendly manner while we racked our brains trying to imagine what was in the suitcase. I was allowed down to the tarmac where I opened the suitcase and it was examined, it turned out to be a door stop I brought? The staff were friendly during all of this and let us into the plane with a smile. The flight itself was very nice the seats were more comfortable and spacious then our previous flights with Pegasus. All in all the staff was extremely friendly and professional.