✅ Trip Verified
| Kolkata to Delhi. I have been in India for few months and travelled with Indigo few times, and I have always had a lovely experience until today. I’ve arrived to Kolkata. As I went to drop my bag at the check-in desk, a barrier was lower, so I took a shortcut and stepped over it. Straight after staff come up to me and with a intimidating attitude asked me: is everything ok?! At first I didn’t realise, but then I told me in that I should not step over the barrier as a matter of security. Honestly I felt very embarrassed, so I apologies. Few seconds after I saw some older guy doing it, but staff looked away. Then another guy did it in front of him, and staff smiled away. So I asked staff why it was ok for some people to do it and not for me? It was then become aggressive and rude, so I decide to let the argument go. He should be fair with all, no just pick arguments with foreigners so that he can feel good and embarrassing customer in front of all. I hope Indigo can address this with staff and provide him with a customer service training. He is the face of Indigo when people arrive at the airport, and people like him can ruin the reputation of Indigo. Then on the flight they didn’t have changed for cash payments and instead wanted me to buy more things. That was pathetic, they offer a service they should make sure they have changed, it was the first flight in the morning and I was seating 1st row and they didn’t have changes.