Icelandair

I travelled from SEA-KEF-FRA return. I was very disappointed not receiving any food on an overseas flight. My suitcase arrived in SeaTac dripping wet. It was raining in Iceland hard when I changed planes and I have a feeling our luggage was left in the rain without any protection.

HEL-YYZ. Paid about 700 euros for the roundtrip. I'd rate the cabin crew ok but not comparable to other competitors. I'm using this airline simply for the shorter flying time 4 hrs + 5.5 hrs total and less chance of losing my luggage since Reykjavik airport is typically not congested with transit passengers. Seats are ok (I'm petite) and everyone has their own TV screen. Food and headphones are extra. I'd recommend this airline to travellers who want the shortest possible route to North America from Europe/Scandinavia.

SEA-KEF-LHR in Economy Comfort. Reserved seats would change from week to week and even though we had a reservation for 2 people we ended up being assigned seats in adjacent rows. Seattle check-in was a breeze and the use of the BA lounge pleasant. Note that the lounge only offers packaged snacks but plenty of drinks. Our flight left 35 mins late due to some Exit sign bulbs that needed replacing on the aircraft but announcements were frequent and useful. Crews were friendly and smiling and worked it out with other passengers who also wanted to sit together and were still in Saga Class seats. The seats were comfortable although the pitch was a meagre 33". A/V system was adequate and meals were fine. Arrived Keflavik only 10 mins late. We had to go through Security Screening then Passport Control into Iceland then 3 mins later Passport Control out of Iceland. KEF-LHR also a decent flight same seat jockeying and a Turkey Sandwich for breakfast is an odd choice (but it was quite tasty). Due to air traffic control we landed at Heathrow 35 mins late. Terminal 1 is a labyrinth of dreary corridors and Passport Control lines were slow-moving. Staff were pleasant and by the time we got to Baggage Claim our bags were there.

Wife and I flew roundtrip from Seattle to Frankfurt. Ticket price was attractive. Flight attendants were fine from Seattle to Reykjavik. From there on and on return trip they were distant impatient and too busy to care about requests for water pillows or blankets. Asked one male attendant for water he told me to wait until service starts in 15 mins then grudgingly gave me a cup of water because I insisted. On return flight two flight attendants told me to "wait a minute" before hearing my requests but never returned to hear them. Seats were tight bottom cushion thin and hard - had to use pillows for cushion. Flights were delayed as a rule. Reykjavik airport arrival customs setup etc are a nightmare especially when our flight arrived late and we just made connecting flight on last call. This was our first and last trip using Icelandair.

My family went on a cruise from Stockholm. Flights from Los Angeles-Seattle Seattle-Reykjavik no problem Reykjavik to Stockholm had big problems 30 mins after boarding they came onto the speaker saying we all need to get our stuff and get off the plane we do not have a flight crew for today. No one knew where to get our luggage how to rebook or when the next flight was. 3.5 hrs later we had our luggage and a new flight the next day. After arriving at hotel we found out we would have to pay for the hotel. This is extremely poor service considering the price we paid for our tickets.

BOS-KEF-ARN return SVG-KEF-BOS. These 4 flights were without a doubt the most uncomfortable I have experienced. A tall person sitting in Economy Class does not know where to put his legs. I developed leg cramps on both transatlantic flights. You have to pay for food and drink and order from a very limited menu. The IFE system was not working properly. No games outdated movies. The only thing that seemed to work were the commercials for tour operators around Iceland. The IFE would shut off completely at times. The flight attendants were not rude but seemed rather cold and exuded an air of superiority. First experience with Icelandair and definitely my last.

Booked Economy Comfort Dulles to Heathrow for a very good price. For that we got Business Class boarding check-in free bag check entertainment system beer/wine/champagne meals snacks and access to Business Class lounges at all airports. They bump you forward as Economy seats oversell so two of four legs got bumped up to Saga class seats though Economy Comfort seats were fine. No elbows in your ribs like regular Economy. Generous leg room. Flights all arrived within 15 mins of schedule service attentive and mostly happy. Entertainment system was problematic outbound fine on return. Boarding in Iceland was a bit chaotic and uncontrolled.

Sweden to Washington DC return. Tickets were cheap however you don't get any food during the flight everything has to be paid for. On my return our flight was cancelled due to technical difficulties. Things were chaotic and there didn't seem to be a plan to deal with this. I was forced to stay for 48 hours extra at a hotel. The support were not located at the Dulles airport so they couldn't help me with my hotel accommodation. They only had one flight out from Dulles each day so their local personal arrived around 3pm. Yes it's cheap but if something goes wrong expect to have some extra trouble. I have now learnt that there is a big advantage of travelling with a big airline or at least airlines that have more than one flight each day at the specific airport.

Our tickets were very expensive for the service we received. For four hundred pounds per ticket for the 2.5 hour flight from London Heathrow-Reykjavik I expect a free meal drinks and a working entertainment system as well as a more generous checked bag allowance. Inflight entertainment didn't work on my monitor despite multiple re- starts. There was nothing to distinguish Icelandair from a more budget competitor. Keflavik airport is beautiful but badly designed - you check-in on the ground-floor go through security on the second floor duty free on the second floor passport control down to the ground floor queue at the gate on the ground floor and then go to the second floor to board.

Halifax to Reykjavik to Paris return. Meals were good quality and I was able to get an empty row. Service was extremely friendly and helpful. This airline is great for those who need to save money but still want a pleasant voyage.