Icelandair

LHR-KEF and KEF-FRA (economy). Flew two 757-200WL and was impressed! Check-in was fast in both London and Keflavik and Icelandair ground personnel there to offer assistance. Both flights were packed however we managed to board on time and arrived in both KEF and FRA ahead of schedule. For a semi low-cost airline I was impressed as all passengers were able to use the on demand inflight entertainment free of charge. In economy we were offered a free drink however food had to be paid for which in my opinion was overpriced. Facilities in the refurbished Keflavik airport were excellent.

MAN-KEF-MAN outbound flight was reasonable and luckily I was able to change my seats when I checked in online as we had not been allocated seats together. Inbound flight was delayed 11 hours. We were sent an email with details of a 9.5 hour delay in advance but when we arrived at KEF the delay was even longer totalling 11 hours. Explanation was delayed plane incoming to KEF. Very inconvenient having work commitments to get back to.

LHR to KEF return in December 2011. The boarding process was poorly managed. The flight attendants were friendly but because food was paid for in economy it made the process so slow. Near the end of the flight there was a mad rush for the toilets. The flight back to London was a little better. It was late but I really am not sure why everything else was ready but as we being seated I saw the plane being loaded with baggage. This is a bit silly as it is proof of poor organisation skills. I would fly Icelandair again and since it is a short 3 hour flight economy is fine.

Man to Keflavik December 2011. First time with this airline and I was impressed with the quality of service and the good legroom in economy. Soft Drinks and beverages were free of charge however alcohol and any food had to be paid for. Headphones were also for sale but I used my own and watched a couple of movies from a reasonable selection available. When forced to wait on the tarmac at Manchester for de-icing for 3.5 hours the cabin crew made sure water soft drinks and beer were available free of charge on demand. Toilets were opened and the cabin crew were great. I would certainly fly them again for short haul at least.

We took flights from/to London Heathrow. The flight was good the seats quite comfortable with enough space for the legs. The service onboard was poor but we didn't expect much for a night flight. Some TV monitors didn't work at all. The landing was terrible but it was due to horrible weather conditions. Not that bad and probably the best way to travel to Iceland.

LHR-KEF-JFK. The fare was 30% lower than a direct LHR-JFK flight so I liked that a lot. The 757 is a great aircraft and the ride was smooth the legroom excellent my seat extremely comfortable. I had to make a fast transfer to the Keflavik-JFK flight and I agree with another reviewer that the airport makes one feel like a yo-yo up down up down and finally up. Needs work. Airline staff and crew were first-rate highly professional and a pleasure to fly with though I felt one should be able to pay cash and get change rather than using plastic for inflight purchases.

LHR to KEF return. Clean comfortable 757 in both directions with pleasant cabin crew. I don't mind paying for a snack inflight but Icelandair could try harder with what's on offer! Late going out due to excessive traffic both in and out of LHR and return due to late arrival of incoming aircraft but time was made up by 20/30 minutes in both directions. The only problems were with unhelpful (KEF) and rude (LHR) ground staff. What a pity.

SEA-KEF-LHR and back. B757 planes and carry-on restrictions make loading and unloading faster and way more efficient than much larger planes other carriers fly. Legroom in Economy was good. The inflight staff on our flights were courteous and helpful. We appreciated that alcohol was not freely available. The only problem we had was that the video screen in one of our seats on the KEF-SEA flight did not work and the window shade was broken and would not close. The flight attendants helped us find an alternative seat.

MAN-KEF-SEA return. From a negative point of view the carry on baggage is very restrictive (just 6kg) you have to pay for inflight meals and you also have to pay for headphones for the in flight entertainment. You can get round this last part by bringing your own on the flight. However the airline is clean and has real character. You are given pillows with Icelandic lullabies written on them and the headrests all have Icelandic proverbs on them. The crew are helpful and friendly and ground crew at KEF airport were genuinely cheerful and helpful.

I travelled from SEA-KEF-FRA return. I was very disappointed not receiving any food on an overseas flight. My suitcase arrived in SeaTac dripping wet. It was raining in Iceland hard when I changed planes and I have a feeling our luggage was left in the rain without any protection.