Icelandair

Round trip JFK-KEF-AMS in Business Class. Seats were wider meals were wonderful service was great and the onboard entertainment was excellent. Yes it is like domestic business class but the extended pitch of the seats compared to coach made it easy for sleeping. The trip went very fast compared to what it would have been like in coach on any airline. Economy Plus is located behind Business Class and it seems to be dark back there because it is by the exit doors and Coach Galley. If you aren't used to or can't afford Business Class on the major airlines this is a nice alternative and I would recommend it. Check-in is easy and the personnel are helpful. The use of the lounges in airports during a layover was a wonderful perk very relaxing and greatly appreciated.

We flew from IAD-Reykjavik-Paris. FAs were polite and efficient - especially to our children. The flights were on time and most importantly this airline did not change the itinerary on us. The seats in economy were adequate and the movies selection extensive. We would fly with Icelandair again.

MSP-TOR-KEF-CDG. Planes are clean huge choice for entertainment. Food choices are very good. Air Canada somehow messed up our luggage transfer in Toronto however Icelandair had it the next day.

IAD-KEF Saga class. Check-in fast and easy. Icelandair now use the Air France lounge at Dulles. Crew great and food outstanding with many choices. Flight smooth and fast flight attendants friendly and very attentive. Read some negative things about Icelandair and never had a problem in all my 14 flights with them. My only gripe is that they do not post a check in time for passengers at IAD.

Paris to New York via Keflavik - 7 May. Great service onboard flights on time seats comfortable staff friendly and helpful. Check-in at Paris was confusing. Huge queue had developed before staff arrived to open the counters. Check-in staff were helpful - I had tried to check-in online but not allowed and no one could give a reason. Easy transfer at Keflavik but airport waiting areas inadequate for the number of passengers waiting - many having to sit on floor. But this an airport criticism not one of Icelandair which is often a convenient and inexpensive way to travel from Europe to the USA if you do not mind changing planes.

Our flight started at Seattle airport we were greeted by very pleasant people at the desk. We had a problem at security with one item in our carry on baggage we went to the Icelandair counter and they quickly checked our item through for free. Flight attendants were friendly and very helpful. We quickly connected with our next Icelandair flight to Stockholm and again a very pleasant trip. All in all it was one of the best flights we have had to Europe.

Outbound flight OK except for entertainment monitor not working. On the return flight the cabin crew allowed two men to board the plane swigging beer from open beer bottles and proceeded to chat to them whilst they seated them in the emergency exit row. The cabin crew also made no attempt to stop one of the beer-drinkers from using his mobile phone during the flight. This lax approach to safety by the cabin crew is greatly concerning.

LHR-KEF-LHR. Nice check in staff and the cabin crew kind courteous and very helpful. Flight out delayed 30 mins. Seats were quite comfortable and leg room adequate. Inflight entertainment was good. Prices for food onboard are quite high. Inbound flight was ok check-in at Keflavik quick and the flight boarded quickly. It was on an older aircraft and my inflight usb charger port was not working. Other than that it was a pleasant flight and service from the cabin crew pleasant as well. The ticket prices are a little on the higher end of the spectrum considering food isn't included with the ticket.

SEA-KEF-LHR. Flew from SEA to LHR on Dec 24th Premium Economy was very good leg room IFE and food was nice clean aeroplane both directions. On return trip there was a delay in London due to bad weather over the UK and outbound flight to KEF was delayed. Icelandair ground staff in London were professional and helpful. Upon arrival in KEF ground staff again very helpful and sorted out a hotel and taxi in KEF. Flew back to SEA next day in Saga class again service was very good and I will certainly fly Icelandair again.

BOS-KEF-LHR Jan 2012. I was booked in Premium Economy and figured this would be a regular Economy seat with a blocked middle seat but it turned out to be a regular Business Class seat on both legs (2+2 on 757-200). Personal space was very good (akin to domestic First in the US) good recline and a good IFE system. IFE was touch-screen with a good selection of On-Demand movies and audio channels. The Premium Economy service was different to Business Class service - even though we were in the same cabin with the same seats. Premium Economy meals were sandwiches and salads - Business Class looked like a more substantial meal tray with glassware. Premium Economy could use the Business Class lounge at both Boston and Keflavik. A very pleasant trip.