Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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10/10

Icelandair customer review

(Canada)

BOS-KEF-MAN. LHR-KEF-BOS. All flights on time. Consistently efficient service and tentative flight attendants. There is a wide selection of movies on the IFE system. Comfortable renovated cabins with leather seats. Prices or Buy on Board are reasonable and the food is good quality. No problems and will fly with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Icelandair customer review

(United States)

MAN-SEA worst flight ever. Service was horrible no blankets was provided unless requested. Staff rude unless you needed to buy something. Food is not provided you can buy it from them and the choices was poor. Aircraft was small and uncomfortable. Entertainment system contains music/movies of a decade ago. They do provide complementary drinks such as juice and water. While they serve you your complementary drink a napkin that states that 1000 years ago a native Icelander went to America and coffee tea and soda were not complementary - effectively slapping their customers in the face namely me. I would never recommend it to anyone.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Icelandair customer review

(United Kingdom)

One of the worst airlines I have flown with in over 20 years. Terrible reliability and most staff poor at customer service to the point of rudeness. Shame they have virtual monopoly on visiting this wonderful country. They do not appear to have enough planes to cover their routes so delays on one flight cause knock on delays on other routes. Particularly bad delays at KEF airport.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Icelandair customer review

(United States)

Washington DC to Paris (with layovers in Iceland) and then returned from London to DC through Canada. It was the worst flying experience I've had. The airport is small with only 2 toilets per sex and only one sink. On top of that they had 3 major flights departing at the same time leading to long lines of people waiting to use the restroom. They also had very few chairs in the waiting area so most people were standing or waiting on the ground. No free food on the flight - not even pretzels. They do not turn on the air- conditioning while boarding the plane so it's incredibly hot and uncomfortable. On top of all this they gave us no notice that we would have to go through customs upon landing in Canada and then go check back in to another airline. Our tickets did not mention this at all. They only gave us a 2 hour layover to complete all these tasks. We almost missed our flight and we were so rushed our luggage did not make the flight. It was an absolutely awful experience. It is not worth the cost savings.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Icelandair customer review

(United States)

What Icelandair executive came up with the bright idea of having four different Icelandair flights (Denver NYC Boston and Minneapolis) all board from the same narrow overcrowded and largely chair-free little wing of the Reykjavik Airport within 15 minutes of each other? What a mess. When we left the airport on Sunday boarding lines for Denver crossed the boarding lines for NYC which crossed the boarding lines for Boston and Mpls. All unbelievably poorly planned.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Icelandair customer review

(Canada)

YYZ-KEF-GLA - left an hour late so had only a 20 minute connection but KEF is so compact it was not an issue as the connecting gate was adjacent. Eat before you fly as food onboard costs extra. 757 not the best aircraft and flight was full. MAN-KEF-YYZ on the return. On the KEF-YYZ I was impressed that the flight director announced that a severely allergic passenger was onboard and asked that nobody eat nuts. They also did not serve any menu items with nuts. As the parent of a severely allergic child I was impressed at the level of care. Really great flight crew on all flights and the seatback entertainment has 45 movies lots of TV shows and some local Icelandic music and media also.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Icelandair customer review

(United States)

We flew from Iceland to Denver. Impossible boarding situation. All passengers board at the same time. Complete chaos. To top it off they boarded two other flights right next to each other at the same time. Seats very uncomfortable. Good price but overall not worth the savings. Cabin service spotty. Don't think we will try them again.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Icelandair customer review

(United States)

Boston to Bergen Norway and then back from Stockholm. The flights were on time the cabin staff professional pleasant and capable. We were in economy class and the food was good and reasonably priced. Cabins were clean and inviting. There was an excellent selection of entertainment that our teenage children enjoyed. I will fly Icelandair again whenever our plans call for travel to Scandinavia.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Icelandair customer review

(United States)

Worst airline I've travelled on especially given the amenities and services usually provided on International Carriers. Any discount that appears up front is not worth it. They do not provide any food onboard as part of the price. You must buy all food on board if hungry - delivery service is archaic and slow and usually food options are limited. Food onboard is overpriced as well. Online check-in from our hotel was difficult and in the end we gave up and used the old fashioned check in at the airport. I appreciate Iceland promoting itself through its airline but this is a disservice. Inflight entertainment is very limited as well.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Icelandair customer review

(Canada)

OSLO-KEF-YYZ one way on business class. I have flown Icelandair before so knew what to expect. Their business class across the Atlantic in August was cheaper than star alliance economy! Flights on time service excellent. We had two small kids and staff were great with them. Food good and has improved since I flew with them a year or so ago. They are a good value transatlantic option that can be inconsistent but are a good option. Transiting Keflavik is a bit unique and weather dependent but still more pleasant than CDG Frankfurt and Heathrow. I fly often and Icelandair has gone up in my book while the other have gone down.
Seat TypeBusiness Class
Value For Money 12345
yes