Icelandair

I flew return to Denver from Heathrow on Sep 8th. Paid a large amount for a meal on outbound flight was able to stock up with food for the return journey. The plane seats were comfortable enough sad to have to pay for ear phones though. My return journey was marred by an 0630 landing at KEF and finding that I could not transfer my 1610 flight to the 0740 flight without paying 1200 dollars. I sat in an empty airport for 10 hours. The onboard food menu is very poor and dull and does not justify the prices charged. The plane was clean and tidy.

We chose bulkhead seats in Saga class not knowing there were no foot rests. Since I have serious leg problems I need to have my legs raised somewhat during most of the flight. There was nothing to put my feet on. The staff were excellent allowing me to use my carry on for support but this was not adequate. I had trouble walking the entire visit to the UK. I am dreading the flight home. We had to wait in Toronto and Iceland plane was late leaving no place to sit in Iceland airport so had to stand for 30 minutes. No boarding preference were discouraged from using the lounge because of distance to walk from gate. No indication on ticket or booking regarding dinner service. The only difference from economy was the wider seat. I will have to fly home but never again.

Travelled from Seattle to Stockholm and back via KEF. Planes are fine service is fine food and drink are exactly what you get these days on any airline. Entertainment system is better than most competitors. KEF is a small airport and they don't call out gate announcements so you need to pay attention. That isn't Icelandair's fault. I travel extensively and would use Icelandair again in a heartbeat. My only issue is that they cancelled their partner program with Alaska so I didn't get any points!

I took Icelandair from Copehagen Denmark to Toronto Canada with a stop over in Reykjavik. I was very satisfied with the quality of the flight. If you look for safety control of the plane during turbulence communication pilot-passengers during important moments of the flight you make a good choice in Icelandair. If you rate the food quality the size of the seats and other superficial aspects on a flight you may not be happy but your opinion stays superficial. I flew on so many airlines that had good in-flight service but the pilots disappointed that now I can make a difference. On Iceland Air they sat me on the comfort class and felt I had a very good in- flight service as well as a very smooth flight.

MSP-KEF-CPH and back. Impressed with the space and legroom in Economy Class. We also liked the multiple entertainment options at each individual seat. The flight attendants were friendly and helpful and welcomed us with blankets and pillows as we boarded the plane. The only negative was the fact that we were served only drinks (no complementary food) but we were told this in advance so we prepared by bringing our own snacks. There was food for purchase and all items were reasonably priced and tasty. KEF is an easy airport to navigate and their passport control was quick and efficient to move us through processing during a short layover. We will definitely fly with Icelandair again and since they have recently opened some new gateways in the U.S. and Europe we will definitely be considering these options on our next international trip.

LHR-KEF-BOS return. Checked in online for all flights which worked well with the advance seat selection under the 'My Booking' page on the Icelandair website. Check-in queues were all very short and all flights departed on time. Inflight entertainment system is on par with other major airlines and certainly better than what many US airlines offer on similar flights. Food is buy on board but as we already knew this we made other arrangements. Connection in Iceland carried out with ease only criticism is that boarding in Keflavik is rather disorganised several flights leave at the same time from one corridor and announcements are not made for any of the flights making it difficult to identify which queue is for which gate/flight. That said I would definitely fly Icelandair again as these flights seem to break up what can be a long transatlantic journey.

Checked in online for both journeys and on both we had our seats moved without warning or advise. On the way out we were only notified at the gate and told it was our fault as we should have checked for any reseating and reprinted boarding cards. On return checked at information and advised moved again and sitting about 15 rows apart. It appears they under estimate Economy Plus and alter seating just before take off. Sensible thing would be to over estimate and release later.

I fly internationally about 4-6 times a year on various airlines and my recent Icelandair flights from Boston to Saint Petersburg was one of the best. The plane was new comfortable and very clean. The blankets they offered were plush and cozy. The airline doesn't offered free meals for economy class but the options offered for purchase are restaurant grade at a negligible cost (the most expensive dish was about 10 euros). I tried oatmeal salad and mini hamburgers all of which were delicious. All of these made the flight experience more pleasant than having free airline food like other airlines. I also appreciated the on time departures which insured that I did not worry about missing my tight connections. The staff was extremely friendly and gracious and even covered me with a blanket when I fell asleep on a flight from Saint Petersburg to Keflavik. I highly recommend using this wonderful airline where small details make a big difference.

Economy Comfort YYZ-KEF-HEL. Very satisfied with Icelandair. Flight left Toronto slightly late due to passenger problems which made for a tight connection in KEF. You have to go through security and immigration in KEF so I only had a few minutes before boarding the onward flight to Helsinki. Both flights were clean comfortable and with great service from a professional and efficient crew. On arrival in Helsinki I discovered that my suitcase had not made the onward flight. A good test is how airlines perform when things go wrong and I was given an overnight kit at the airport kept up to date on the bag's progress which was delivered to my hotel the following day.

For the second year in a row we flew Icelandair out of Boston. Last time our destination was Scandinavia. We decided to make Iceland this year's destination. We were again pleasantly surprised by the value provided. The cabin staff were very accommodating. Flight was on time. Our luggage was on the carousal almost simultaneously with our clearing customs. Reykjavik airport is clean organized and easy to manoeuvre in and out. Plenty of good food options at the airport.