Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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3/10

Icelandair customer review

(United States)

Not too thrilled with Icelandair. Was flying from Seattle to Amsterdam with a stopover in Reykjavik. The website gave me trouble - my first attempt at a webticket ended in an "unknown error" page on the payment step. Tried again with success but I was charged twice for one flight. I had to call the North American office several times with various opinions ranging from blasé "it might be normal" to "I can't explain it" but with each call ending with a promise to contact the Reykjavik office as soon as they opened and that somebody would get back to me. I spent nearly 2 hours over 2 weeks calling the North American office - there was never ever an apology or follow-up as promised. Flights were uncomfortable (and I'm not usually picky). On an 8 hour leg from Seattle to Reykjavik got the last row seat next to the rear lavatory -- these have been installed too close to the rear wall (such that they don't recline at all). Also the seat backs on two flights had a large ridge (~0.5") behind the thin padding of the seat and I got a red sore on each of these flights. Beyond this the entertainment system uses the last used volume setting when you start a film. If the last customer set it to full volume you're in for a real shock! Also all food is for fee (and the food is expensive and low quantity) and complementary drinks (soft drinks and hot tea/coffee only) come sporadically. Ultimately I'd absolutely avoid this airline unless you have plans to stay in Iceland (they are at least flexible with stopovers).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Icelandair customer review

(United States)

My wife and I used Icelandair because of the cheap price I got for the Saga Class on a Trip from Seattle to Paris. On the first leg of the trip from Seattle to Reykjavik my entertainment console malfunctioned even after it was rebooted. A complete waste of time for me. My wife's worked fine. On the trip back it worked OK but the screen was smaller than flight from Paris to Reykjavik. Otherwise I liked the service on all flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(United Kingdom)

Last week I flew LHR-KEF and back after a 5-day stay in beautiful Iceland. Check-in and boarding at Heathrow was quick and the staff were lovely! The IFE in both flights were very good and showed a number of popular TV shows and movies as well as map views and information (speed height etc.) about the flight. In both flights we hit some turbulence in both which the crew did a fantastic job of persevering with. Flight attendants were delightful and happy to help. Both planes (757-200 and 757-300) were clean and modern. Seats were very comfy and the headrests even had amusing anecdotes and useful Icelandic phrases on them! Overall a very pleasant journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Icelandair customer review

(United States)

On August 17th my wife and I flew to Paris on Icelandair to spend one week celebrating our anniversary. Though the trip itself was wonderful our flight back turned out to be an awful experience due to terribly poor customer service. Our first flight was to Reykjavik from Paris a shorter flight departing at 8am. We arrived at the gate at 7.30 only a very short while after formal boarding had finished. The Icelandair gate agent was unwilling to discuss our boarding but instead referred us to another location giving the false impression that we would be better assisted there. Following direction we went to the main Icelandair kiosk to discuss our travel. While the gate attendant was short and non-amenable to our boarding the main attendant at the Icelandair kiosk was downright rude uncooperative and completely void of any empathy. The only choice we were given was to return our hotel and come back the next morning to purchase new tickets at full price. We ended up purchasing our tickets back from AA. Ultimately I have never experienced a more uncooperative airline. These days people shop not only for good prices but good service. I recommend that you don't waste your time or money with Icelandair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Icelandair customer review

(United States)

I flew MSP-Paris-return in August 2013 and was very satisfied. We were late leaving Minneapolis due to a thunderstorm but were pleased to find out that when we landed in Reykjavik we had not missed our connecting flight to Paris because it was waiting for us. I don't know if that is standard policy for Icelandair but it was a relief to our group of about 16 people.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Icelandair customer review

(Canada)

My wife and I recently travelled on Iceland Air Business (Saga) Class from Toronto to Oslo via Reykjavik. Even though the seat had a limited recline which we were aware of prior to booking service on all four flights was excellent for the price paid. The flight time from Toronto to Reykjavik is just over five hours and the flight was arrived slightly ahead of schedule. All four flights were on time. A hot meal with a selection of beverages was offered. On the flights between Iceland and Norway a cold meal was offered which was quite good. Their lounges in both Iceland and Oslo are quite good and we did not find them to be over crowded.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

My family of 3 flew economy class SEA-KEF-AMS. Inflight entertainment was good for adults. It might be best for the longer flights to bring extra movies for children as there wasn't too much for them besides two movies and a bunch of episodes of Lazytown. Seating was a bit crammed but get what you pay for. The nicest part was the effort on the part of the airline to keep us all seated together without trying to gouge us or blow us off like other airlines. Customer service appears to still have a pulse with Icelandair. There was only a slight delay with one of the four flights but we still managed to leave on time. We read about the food for pay thing ahead of time and packed our own meals. Our child's airline provided meal was brought hot and early in the flight and she was happy with it. Overall though I am satisfied with this airline and would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Icelandair customer review

(Australia)

Flew Helsinki-Keflavik 10th Sept returned 27th Sept in Saga Class. We flew from Melbourne Aus in one go via Helsinki. We were stuck in Helsinki airport for 9 hours in a lounge that was small and offered very little. Seeing the Iceland aircraft land and arrive on time in Helsinki was such a relief. We boarded on time. The seating was the old style business class seat but for a 4 hour flight we did not care too much. Comfort was acceptable. Food was ok and edible. The crew were very good. The entertainment system offerings were very dated and was the only let down of the flight. We landed in a storm. High winds and heavy rain. The pilots did a great job in landing the plane welcome to Iceland! The return trip was very good. Check-in was excellent. Business class lounge was excellent with good food and drink offerings. Same aircraft set up as our inward flight. Food on board was very good as were the staff. As mentioned the entertainment system was very ordinary. Overall a very good experience just let down by things that would not take too much to rectify.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Icelandair customer review

(United Kingdom)

One way Toronto to Heathrow via Reykjavik excellent price 2 free bags checked 23kg allowance brilliant IFE fast friendly check in given emergency exit seats at no additional cost on time flights very friendly staff on all sectors. No food but well explained and I would rather have cheaper fare anyway. 9-hour stopover at the Blue Lagoon an excellent way to spend a layover. Streaks ahead of Air Canada in every aspect. Now just start flying to Winnipeg please!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Icelandair customer review

(United Kingdom)

I flew return to Denver from Heathrow on Sep 8th. Paid a large amount for a meal on outbound flight was able to stock up with food for the return journey. The plane seats were comfortable enough sad to have to pay for ear phones though. My return journey was marred by an 0630 landing at KEF and finding that I could not transfer my 1610 flight to the 0740 flight without paying 1200 dollars. I sat in an empty airport for 10 hours. The onboard food menu is very poor and dull and does not justify the prices charged. The plane was clean and tidy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no