Icelandair

KEF-SEA. Late arrival of plane from MAN made for a few worried passengers with tight connections. Small airport was chaotic and SEA boarding was unannounced and uncontrolled making for a late departure. Gate staff weren't concerned. On board seemed to be an almost standard product on what was my 4th flight with FI in 6 days. However benefited in the new IFE system which is good. Again food good but serving size is small. FA's attentive and friendly again and serviced the cabin frequently. A bit annoying lights were never dimmed and many people left shades open whole journey. Liked the little touches of explaining facts about the country on the food wrappings food service upon request small bottle of water given when boarding and the collection of rubbish in a nicely designed carrier bag to hide the white plastic rubbish bag. Overall a pleasant enough and cost effective way to Europe from the US.

LGW-KEF and KEF-LHR Saga Class. Shared lounge at LGW nothing special much better at KEF on return. Help-yourself bar and food and plenty of facilities. Smart and clean 757 plenty of space for short haul though flight route map not working outbound. Food pretty good and very generous indeed with drink. Excellent service from polite and smart female crew on both flights. 30 mins late from LGW - captain said it was awaiting tow from tug rather than anything Icelandair had control over. Bang on time on the return. Bag drop off at KEF very confusing and sour young member of staff at desk clueless and unhelpful. Overall impression - slick smart and friendly.

Just got back from Europe. My son and I had booked Icelandair Seattle-KEF-Munich and then return was Paris-KEF- SEA. (And my daughter was travelling on a slightly different itinerary out of Indiana through KEF). We got caught up in the strike in May so ended up on Lufthansa into Munich which was great. The rebooking was smooth as could be with my choice of Delta or Lufthansa arriving at about the same time as the Icelandair flight would have arrived. Weird that I was notified of the cancellation via email though. My daughter who was supposed to meet us at KEF (coming Delta from South Bend to Minneapolis then Icelandair) had no cancelled flights but still ended up coming into Munich several hours late due to airline delays. On the day of our return flights out of Charles De Gaulle we arrived at the airport at 10.45 for a 2.10pm flight. Imagine our surprise to see 100 people already in line ahead of us at the ticket counter! The ticket agents didn't show up until at least 11.30 and then spent another 15 minutes piddling around until they finally starting checking people in. We finally got our luggage checked and boarding passes at 1:00pm. Two hours standing in line just to check in! Since we had expected to have ample time to check in and then find somewhere to sit and eat at the airport we had arrived with empty stomachs were not happy at waiting so long in line especially knowing the food situation on the Icelandair flight itself. Boarding was basically Saga then Economy Comfort then free for all. At KEF they were boarding SEA right next to a Boston flight so the gate was very crowded with everyone standing in line. That said our actual flight was fine. We had pillows on the second leg of the trip and the flights attendants were very nice on both legs. Our KEF-SEA flight had many middle seats open and our in-flight entertainment systems worked fine although selections were somewhat limited. No problem for us as we had brought Kindles and iPads. By the way my daughter's flight out of KEF was delayed 30 minutes which meant she missed her Delta connection in Minneapolis to her final destination of South Bend Indiana and which forced her to wait for the next flight out at 1pm the next day.

Flight 471 from Gatwick to KEF on May 30 and Flight 635 from KEF to BOS on Monday 6/2. My last time on Icelandair. No service at all not even water. For a 5 hour flight passengers are expected to purchase their own food. The food selection is dismal very disappointing. I have flown other airlines in the same price range and had a meal and a drink/ Its absurd for an airline on such long legs to not provide complementary meals/drink. This is my last time of ever using that airline. I will rather pay a little more for some comfort. The annoying thing is that there is no disclosure to passengers about getting your own food.

Glasgow to Keflavik and Keflavik to Stockholm both flights right on schedule. Clean comfortable aircraft (B 757) and friendly helpful staff. Both flights were also very well priced. Their food for purchase was good and reasonably priced (by Nordic standards!). Great airline and a fine introduction or farewell to a very beautiful country. Well done Icelandair.

Travelled on Icelandair from Seattle to Glasgow (never made it) on May 19 for our honeymoon in UK. Flight delayed in Seattle for 3 hours due to pilot's labour dispute and refusing to leave on time. Missed connecting flight in Reykjavik they tried to put us onto a flight the next day. We had to fight to get onto the next flight to London later that afternoon. Many passengers had to stay in Iceland over night. By missing our connection we also missed our pre booked train in Glasgow. The only reason we even made it to UK that same day was by looking up flights online ourselves and showing the staff in Iceland what flight they were putting us on. If you leave it to them you will never make it.

First time using Icelandair and probably the last. Despite booking in January and choosing my seat in Comfort Class they were changed 5 times before I even traveled. I e-mailed a complaint to which I did have a reply. Flight to Reykjavik was okay minimal service and a very poor selection of food. Delay connecting with the London leg due to the go slow. 2 hours late for a 2.5 hour flight.! and they changed my seat. Terrible boarding procedure no announcements and no jetway so we had to walk up the steps which slowed everything even more. On the return leg via Reykjavik the Seattle flight was on the board as leaving on time although boarding did not commence until the take off time. Again no announcements and walking up the steps again. Plus they tried to change my seat and this time I refused. One pass of the drink and food cart for a 7.5 hour flight. They are really not service oriented. Why is there no jetway available for the Seattle in and out bound flight? and why are 3 US bound flights leaving at the same time from adjacent gates causing absolute chaos in a small waiting area?

Booked for us through Viking. Economy is what I would call 4th class. I guess it was cheap and that is why it could be included with the cruise package. I think I would have opted to pay a little more for a different airline. Long trip with no food service and my one leg in the middle seat was very uncomfortable. I was very happy the pilots were on strike and we were changed to a direct flight on Air France with 2 meals free choice of beverage including champagne. Much more comfortable seat etc.

Flew Icelandair for the first time in May 2014. For the lower price and free stopover I really think it was fine despite a flight cancellation. Flight from Boston to Keflavik for 2-day stopover was smooth and pleasant. No complaints friendly service. 2 days later our flight from Keflavik to Amsterdam was cancelled due to strike. We found out the night before thankfully since we decided to check our emails on our phones at dinner via the restaurant wifi and the airline had sent us an e-mail about the cancellation. After the hassle of having to extend our hotel and rental car in Iceland I waited on the phone on hold to speak with an Icelandair agent for about 30 minutes. When I finally got someone on the line she was very helpful quick and efficient and gave us 2 options for the next available flights (one the next day but not direct and one 2 days later and direct). She booked us for the one we chose and we were emailed the confirmation right away. No delay s or cancellations on our flights home from Amsterdam through Keflavik and Toronto to Pittsburgh. It was a pain in the butt having to rearrange 2 days our our first ever European vacation and not knowing the results of reimbursement request yet. They said it could take up to 30 days to hear back about reimbursement. Apparently Icelandair will reimburse hotel and up to 25 Euros per day for food. Meanwhile it's very expensive to eat in Iceland if you want to eat something other than junk food - 25 Euros is not enough for one day of food in my opinion. Iceland was a lovely place to visit and the only real complaint I have about the actual flights is that it was a little warm on the longer flight home which made it feel like it was even longer.

My husband and I had reservations to travel to the UK on 10 May. When we arrived at the Icelandair check-in booth about three hours in advance of the flight we were told that the flight had been cancelled because of the Icelandair pilot's strike. The staff made no effort to call us and tell us this. They told us (nothing in writing) that we had seats on a BA flight leaving the next day at 1030 at night. This turned out not to be true and we ended up flying to London via BA in "stand by coach" mode instead of the business class seats we had paid for. The whole process repeated when it was time to leave - when we arrived at Heathrow on 19 May the Icelandair folks told us the flight had been delayed. By an hour. Then again. Finally it was obvious that the flight was not going to happen so they put a group of us (about 30) on a BA flight for the trip home about 5 hours after the schedule flight. No one told us why the flight had been cancelled so I can only presume that it was another strike. After the crew behind the Icelandair counter told us they were putting us on another airline they gathered us up and said they would take us to where we could reclaim our checked bags. As the lead Icelandair agent led us through the airport we were delayed by the passport reader for about 30 seconds and when we reached the othe side she had disappeared with about 5 of the people she was leading. We never saw her or caught up to her again and neither did the passengers behind us in the line. We were entirely on our own negotiating the UK border lines and finding the correct baggage carousol not to mention trying to find "Terminal 5" that can only be reached by train. At no point during this whole evolution did any Icelandair employee in the airports offer apologies or try to give us more than the most minimal assistance. They did not waste any effort smiling at us or trying to help out. They treated us like we were nothing more than a tremendous annoyance to them. I will never fly Icelandair again.