Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 528 reviews
5/10
3 star Skytrax Rating
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8/10

Icelandair customer review

(United States)

SEA-KEF B757-200 in Business class. Icelandair use the British Airways lounge at SeaTac. The seats onboard were wide and comfortable but are not flat bed. The flight attendants were engaging and outstanding service. The food was nice.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

SEA-KEF-FRA return HAM-KEF-SEA. Inflight service good food for purchase the same as you get on a domestic US flight. IFE good but screen did not work correctly. Connection time in Keflavik was short but caught next flight. On the return I had a 7 hour layover had a great time at the blue Lagoon. Airport is easy to navigate and has restaurant and shops.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Icelandair customer review

(Switzerland)

CPH-KEF-CPH B757-300. Exit seat on way out and front part of the aircraft on the way back. Not sure if this is the area for Economy Comfort if sold. Legroom very good. Outbound crew was friendly except for the Purser. Buy onboard choice is small food wise. Snacks ok. Check-in in KEF was bad as huge queues. Checked earlier with German and Icelandic staff and they confirmed that through check of luggage with LX is possible. Staff first refused and after discussing checked it through - but did not want to hand out boarding passes for further flight. Purser on the way back even worse. Yelled at people who tried to stow hand luggage but could not find any space. Rest of the crew not much better. Ran out of croissants after the 3rd row that was served on an early morning flights. No choice to Iceland (except for Iceland Express) therefore airline is mediocre.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Icelandair customer review

(United States)

OSL-KEF-JFK B 757-200's comfortable seats individual IFE screens. Movie selection quite dated games not working. Food headphones and alcoholic beverages offered for sale. FA's attentive.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Icelandair customer review

(United Kingdom)

Glasgow/Seattle return. Biggest problem was return flight. Customs/Immigration check at SEA all OK. Then changing at KEF more checks then stopping at Manchester we had to leave plane with hand - baggage and walk miles for rigorous customs checks it was at least 15 minute walk carrying hand baggage. My wife and I are in our 80s and it was exhausting for us with no offer of assistance. We will not travel with them again. Keflavik was chaos and the cabin service was poor and the staff icy - It is no loner a cheap service either.
Seat TypeEconomy Class
Value For Money 12345
no
na

Icelandair customer review

(Thailand)

I neglected to read Icelandair reviews until after I had purchased my full fare business class tickets. I decided to cancel when I called for a refund I realized why it's only a 3 star airline. After 6 phone calls and promises of immediate refund I was called a liar and told to expect a minimum of 2 months to get my refund.
Seat TypeBusiness Class
Value For Money 12345
no
na

Icelandair customer review

(United Kingdom)

Received email less than 3 days before flight advising delay of 8 hours meaning arrival in Iceland after midnight. Customer relations indifferent. Had to cancel as this was to be a short trip.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Icelandair customer review

(United Kingdom)

MAN-KEF-MAN Economy B757. Seat pitch reasonable and surprisingly good IFE for short haul sector. FA's pleasant and service was polite and efficient with complimentary soft and hot drinks. Checked in online ex UK with easy seat selection. Return leg not quite as problem free - inbound aircraft went tech in Toronto so offered slightly earlier flight to LHR and then onward to MAN with BA. Despite having to change terminals at LHR and transiting T5 baggage still made it to MAN.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Icelandair customer review

(United States)

BOS-KEF-ARL in economy. Flight was fine. Seats comfortable and IFE varied and good but bring your own headset as they charge. Child had a free meal on each leg of the flight but adults had to pay for food. Have to say that the quality of the inflight food is somewhat better now that you must buy it. When it was free it was inedible. Flight attendants were glacially efficient. As others have said it was mass chaos when it was time to pass through passport check and connect with our flight to Sweden. Afraid we would miss our flight but somehow they processed everyone in time to catch further flights. On the way back KEF was less chaotic and we had a couple hours to wait. Had a totally delicious Icelandic lamb sandwich at the small cafe. Will be flying them again this summer as they are the least expensive option for us.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Icelandair customer review

(Iceland)

I fly regularly with Icelandair usually flights are on time and checkin/boarding goes smoothly. The seats are relatively comfortable. The food used to be free - now food and drinks must be bought but drinking water is usually provided sometimes a bottle that passengers help themselves to at boarding time. At odd times in the flight (on morning flights about half an hour after takeoff just when one is about to drift off to sleep) loud advertisements touting the miracles of Iceland obviously aimed at tourists blast from the screens cannot be turned off. Flight attendants are decidedly unfriendly and seem to view passengers as an inconvenience that must be at best endured. Flights are very expensive compared to other carriers. Not recommended unless nothing else is available.
Seat TypeEconomy Class
Value For Money 12345
no