Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
5/10
3 star Skytrax Rating
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10/10

Icelandair customer review

(United States)

Great airline very impressed. Was my first time and I will continue doing so. My wife and I did Newark-Amsterdam via Reykjavik and Brussels-NY via Reykjavik. Couldn't asked for a better outcome. All flights were on time very professional crews great airplanes it was flawless. Yes you need to bring your own food (who likes airline food anyways) or you can buy what's available on their menu. My advice walk with your own food. I am 6'3 and had ample leg room very rare to find in today with airlines cutting back on mandatory necessities. All in all great experience and a good layover too in Reykjavik! People are friendly very unique experience and very good deals since it's all tax free. Fly Icelandair they deserve the business.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
na

Icelandair customer review

(United Kingdom)

Toronto to Heathrow 12/09/14. Undoubtedly the worst flight experience I have had in more than 20 years of transatlantic flying. Rude and obnoxious ground staff. Flight crew only slightly better. The product itself is lamentable. I flew premium economy which was a joke. Please take my advice and do not fly with this airline. I will give a full review in due course.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Icelandair customer review

(Czech Republic)

MSP-KEF-FRA July 6th 2014. My husband and I and our two dogs were relocating to the Czech Republic Icelandair was the least expensive carrier for us to fly one way with our dogs in the hold. In MSP you check in with SunCountry - they were pleasant and helpful with the dogs reassured us that everything would be fine and they would be well cared for. Shortly after we arrived to the gate (about 3 minutes before boarding) we were called to the desk and told that our dogs were doing well and just loaded and ready to go and that we should board the plane. The plane itself was nice new clean and comfortable. Everyone had their own screen with hundreds of programming. We were given 2 bottles of water we brought sandwiches from home. Shortly after they came around with a beverage selection. About 30 minutes before landing in KEF we were given fresh orange juice. The flight in general was uneventful. We arrived to KEF went through passport control 5 open counters and not a soul in line it took all of 30 seconds and was very efficient. Found our gate used the restroom and then there was an announcement for us to go to the counter. We were told our dogs are on the ground and in good spirits. Our flight from KEF to FRA was just as pleasant as the first. We were given 1 bottle of water and shortly after take-off were also given fresh orange juice. There was personal screens for entertainment and once during the flight they went around with their beverage offerings. The flight was also uneventful. We arrived in Frankfurt and went to collect our dogs. They made our experiences very relaxing and reassured us every step of the way. I would definitely recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Icelandair customer review

(France)

Not a good experience. Flew from Boston to Reykjavik with about one hour to catch my connection to Glasgow to find out on the information board that the flight was 2.5 hours late. At the information desk I was told coldly that this was the case. No excuse no friendly gesture not even a cup of coffee in an airport that only has one coffee machine with endless queues. No comfort on the plane food and coffee have to be paid for. For the small difference in ticket price I shall in future use one of the main airlines where one can expect decent behavior to passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Icelandair customer review

(Canada)

Airline staff were all nice and flights from Edmonton to Reykjavik went well. Upon landing in the morning passengers from several flights had to clear through security in a room smaller than most public restrooms! Many were stressed because only an hour is scheduled between flights. I ran through the airport and only just made my flight. Unfortunately in Paris mine and another passengers luggage were not otherwise flight. No Icelandair staff exist in France. Everything is subcontracted to the airport. Even though my luggage arrived the next day a Sunday I did not get a text message until the evening. I clearly wrote In French That was leaving for Spain the next morning but no contact was made with my Paris hotel until Monday afternoon.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Icelandair customer review

(United States)

I flew from Dulles to Keflavik round-trip recently and thought this was one of the better airlines that I had flown with. They had good legroom comfortable seats the flight staff was very courteous the flight was smooth overall the plane was in good repair with excellent in-flight entertainment including several really newly release films that I'd wanted to see. I was impressed. Also I loved the slogans on their seat backs and they had really nice overnight blankets that were much fluffier than what you usually get on planes. It was a cushy ride which was good since one flight was an overnighter. The only thing that could have been improved would have been more food selection which was very minimal with just a few options although what they did have looked good and they had a great drink selection on board. Of course a larger plane also would have been a plus since it was just three seats on each side. Otherwise I would take Icelandair again from the US to Iceland over another airline any day. I absolutely hate flying and the experience was pretty good actually.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Icelandair customer review

(Canada)

Flew YEG-KEF-LHR. Standard airline experience no better or worse than most North American airlines. For the price though I'd say it was better. My only complaints are in a 6 hour flight food had to be paid for in economy and leg room in economy was basically non-existent for a taller person like myself. If you're over 6 feet you definitely need an isle seat to get a bit more room. Initial flight was delayed 20-30 minutes but luckily Reykjavik airport is quite small so I was able to make my connection.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(Australia)

Oslo-Keflavik-Oslo. Upgraded to Saga Class cabin on boarding although travelling Economy Comfort. Service always with a smile and great value for money. Food choice is pretty average.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Icelandair customer review

(Greece)

LGW-KEF KEF-LHR. I flew from London to Reykjavik with a return flight. On both of my flights there was a delay of at least 30 minutes which annoyed me. The inflight entertainment did not work yet was offered free iPads and headphones which I considered fantastic. On my return flight the inflight entertainment was working and was incredible however I did not like the fact that they were charging you to use headphones. The aircraft's were quite nice comfy and modern. The crew were kind and had a smile on their face. One of the things I did not like was the fact that food was not included in the price of the economy ticket. If you flew economy you were not allowed to check in baggage which was unfair given the very pricey tickets. I believe that if food was included on the price and they treated all passengers equally they would be the best airline I have flown with. Nonetheless it was a very good experience and I would not mind using it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Icelandair customer review

(United States)

JFK to Reykjavik to Stockholm. I never made it to Stockholm and after I was told I would not get there for two more days I decided to return to JFK. Customer service is nearly non-existent. If you don't mind how long it takes to get to your destination (could be days) this airlines may be a good choice. The fleet is quite cramped forget in flight entertainment (3 of 4 seats did not work on last flight) and don't expect to feel you got what you paid for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no