Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 707 reviews
5/10
3 star Skytrax Rating
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1/10

"Awful experience"

(United States)

Trip Verified | I paid for the luggage to go from Seattle to Barcelona and from Barcelona back to Seattle. When I went to the airport they wouldn't refund my money and they told me I have to call Icelandair. When I called to get a refund they refuse to even take my claim or to transfer me with a supervisor. On top of that, the flight attendants were extremely rude, we had to go up stairs with luggage, baby, carry-ons, baby strollers and more, and take a bus who was extremely rough driving and made a lot of people fall (no seats available on the bus). Awful experience, never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Seattle
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never book with this airline again"

(Canada)

Trip Verified | We booked an economy roundtrip ticket from Toronto to London via Reykjavík and back to Toronto from Berlin again via Reykjavík. We knew that we had to pay for our checked in luggage (which is so weird for an international flight paid over $1,500 but OK). However, when we were about to check in one luggage on the way back to Toronto, we got the notification that we have to pay twice for 2 itineraries, one from Berlin to Reykjavík and one from Reykjavík to Toronto for a total of $130 for 1 luggage. Super disappointed and did not check in my luggage. Also, they served nothing than water or coffee. I had a short layover in Reykjavík with my kid, I had to run and buy stuff from the closest store to our gate in Reykjavík for $$$. I don't recommend the airline and will never book with this airline again unless is free plus some rewards.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Toronto via Keflavik
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no included meal or snacks"

(Canada)

Not Verified | I don’t think I would ever fly with Icelandair again. When walking to the boarding gate they had said my carry on was too large and they could check it which was no problem. During the 8 hour flight it took roughly 2 hours to get water and to my surprise there was no included meal or snacks throughout the flight. I am not sure if that is a normal occurrence, but I am not impressed with the lack of service and accommodation that this airline provides. After claiming my baggage the handle that retracts is broken and I’m hoping to get in contact with them however they haven’t emailed back, would avoid this airline if you can!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKeflavik to Vancouver
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I wouldn’t recommend this airline"

(United States)

Trip Verified | Terrible experience. We had a business class direct flight from BWI to KEH and they canceled the flight do to weather. Clear sky in both locations and another flight flew the same route at the same time with a different airline perfectly fine. It’s terrible how airlines do what they please and make excuses all so they don’t have to refund you. They then rebooked our 5 hour direct flight into a 14 hour trip through London with a 4 hour layover. Someone should be able to keep airlines like this accountable for false cancellations. I wouldn’t recommend this airline to my worst enemy.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBaltimore to Keflavik
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused to cover minimal delay compensation"

(United States)

Trip Verified | I wouldn't fly Icelandair if you want your luggage to arrive with you. I checked my bag 4.5hrs before flight on Aug 17 from Reykjavik to Denver. It never arrived and sat in Denver 4 days while they tried to figure out where Flagstaff, Arizona was (6 flights daily Denver to Flag via American airlines. Then stupidly sent it to Tucson where it still sits a week later (8/24) and they refused to cover minimal delay compensation. They absolutely suck, you get what you pay for and it ends up costing you more in time, trouble, money and emails than flying with a more reputable airline which do correct their mistakes when they occur such as delayed or lost baggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReykjavik to Denver
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flight was horrifically delayed"

(United States)

Not Verified | Saga Class, Denver to Amsterdam via Keflavik. Flight delays for over an hour. Wrong name on ticket led to my needing to spend an additional $1,200 to change my name (which they again got wrong) even while I was told it would be a simple fix. Drinks in business class were warm, so no champagne or white wine. They were warm on all 4 flights we took including two legs in Economy class. Only one of the last 6 flights we've taken with them was on time, every other flight was horrifically delayed without much communication. One flight was delayed by two hours while we were standing in line 3 hours early and only my wife was notified and she shared it with me, who made the reservations, and also several people in line who didn't receive the notification. We paid over $5k US for Saga class and it's nothing more than the seat you are paying for as the level of service is dismal. In flight wifi never worked on any leg not even when we paid $12 for access. I was taken to a room and patted down and had every item of mine tested for gunpowder residue they said because it was random but this was following multiple delays a near missed connection, a name issue on my tickets that cost me more money and terrible service all around. They refused to give us a set of the cheap headphones when the wifi didn't work. There was no meal served on an 8 hour flight. The seats are so old there is zero padding so we had to sit on the pillows and couldn't get another one for our heads. Just awful and everything you think of when you think of a budget airline.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDenver to Amsterdam via Keflavik
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"this is the worst airline"

(United States)

Trip Verified | After 80 countries visited, this is the worst airline. Nickel and dime you, including some of the highest baggage costs for an international flight. Every other airline accepts the standard carry on, but they don't. Their sizes are different than other airlines. We paid to reserve seats and at no time did they tell us the seats we reserved were limited recline. Why did I pay for one of the only few seats that doesn't recline. Boarding process seems scattered and hectic. Not a fan and will look elsewhere for flights to Europe and iceland.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Keflavík
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"seat upgrade and meals can't be refunded"

(United States)

Trip Verified | Buyer beware! I bought a nonrefundable ticket in December and was unexpectedly laid off in July. I purchased meals and upgraded seats for two passengers for a trip in September. I understand I could not get a refund for the basic airfare but I don't understand why the seat upgrade and meals can't be refunded. They will not even give me a travel credit. They are really kicking a person when they're down.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Keflavik
Date FlownAugust 2023
Value For Money 12345
no
8/10

"no issues and got me there on time"

(United States)

Not Verified | The flight was fine - ample legroom, nice entertainment options, clean onboard bathrooms and pleasant staff. The food kinda sucked and you have to pay for it. Icelandair was great - no issues and got me there on time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Portland via Reykjavík
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly Icelandair again"

(United States)

Trip Verified | The day before our flights I was told our business class seats were being downgraded. Turned out only one leg of the trip was downgraded. We requested a wheelchair for my husband. No wheelchair was in sight when we landed in Seattle. We had another flight to catch so my husband started walking. No one with a wheelchair came to our rescue. I found a wheelchair and pushed the wheelchair while towing and carrying our luggage. The customs agent said that it is common for there to be no one with a wheelchair even when requested. After arriving home, I received an email stating that only half of the fare between business and economy class would be refunded. I will never fly Icelandair again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBergen to Seattle via Reykjavik
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no