Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 894 reviews
5/10
4 star Skytrax Rating
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9/10

Iberia customer review

(Spain)

Montevideo-Madrid. Check in very fast and easy. Lounge great at Montevideo airport. Flight departed on time boarding by rows and business boarding area separate. Once on board everything great. I was called by my name at all times food great. Manage good sleep. Breakfast before arrival. Bags on belt fast out on a taxi 35 min after arrival.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Iberia customer review

(Spain)

MAD-VGO operated by Iberia Express. Hassle free check-in and fast-track security was excellent. VIP lounge was great: spacious plenty of food and nice staff. Onboard seating was comfortable and only two rows of seats so ambience felt exclusive and service was attentive. We arrived to Vigo five minutes ahead of schedule. Overall a pleasant experience and I will fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Iberia customer review

(United Kingdom)

Having returned from Peru to Glasgow I have nothing but praise for the efficient boarding at all airports. The food was as good as any other airline and staff were excellent. The only negative was the lack of individual monitors. I don't think the general comments prior to my flight were helpful as I approach my flights with unfounded trepidation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Iberia customer review

(Spain)

MAD-MAN-MAN. Hour plus delay on both sectors no explanation from ground staff or flight crew and a long long wait for bags to come through at Barajas T4 on the return. Air Nostrum have started to charge for catering like their parent company and on the return sector the FAs said they'd run out of all food on the outbound flight. The aircraft was a new and surprisingly spacious CRJ1000 and the cabin crew were smart efficient friendly and spoke excellent English as well as Spanish.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Iberia customer review

(United Kingdom)

LIM-MAD. Cannot compliment Iberia enough. Staff at office in Lima and at LIM airport incredibly helpful and friendly regarding an issue with our booking which had prevented us from checking in online. Flight boarded on time and departed early. Seats on A340-600 absolutely adequate and provided an inch more legroom than BA. Yes no individual seatback TV but large LCD screens around aircraft more than adequate and most people wanted to sleep overnight anyway. Crew mature and efficient but still charming. Plenty of food (and dinner typical airline fare but tasty and hot) and drinks freely available from crew in galley. Arrived early into MAD. Genuinely couldn't have asked for more and very surprised. Will certainly fly IB to South America in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Iberia customer review

(United Kingdom)

Flight from Lima to Heathrow changing planes at Madrid. Old planes no seatback TVs couldn't even see one of the 2 or 3 drop down TV's they were showing a film on. Staff were helpful but food awful. Flight was late so only 1 hour between flights. Needless to say our luggage didn't arrive. Nobody even told all the Lima passengers the luggage hadn't been put on our flight and everyone was waiting at the carousel. British Airways who were dealing with it were really helpful - Iberia when we phoned weren't. My husband's bag arrived the next day and mine the day after.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Iberia customer review

(United Kingdom)

ALC-MAD-LHR in Business class and first leg operated by Iberia Express. All flights on time small business class cabin attentive service I was served a small tasty snack together with a glass of cava on the first leg of the journey. On the MAD-LHR great purser very attentive constant rounds of water great food choices of entrees great wines and spirits. Bang on time. Must be my luck but I find Iberia faultless. The Dali Lounge in Madrid is comfortable with great food offerings less crowded than the BA Galleries in T5.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Iberia customer review

(United States)

Vigo-MAD-JFK. Still waiting for my luggage to arrive in NYC. The food was beyond terrible - they served some awful pasta with a white gloopy cold sauce. When I couldn't eat that they brought the so-called hamburger. Absolutely disgusting. The airline personnel is as always more interested in talking among themselves than serving. The whole experience is deficient. Why fly them? The connections w/in Spain make it cost efficient. But I am going to rethink this. Business Plus has better seating: not much else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Iberia customer review

(Italy)

Miami to Madrid and then from Madrid to Turin. We tried to check in online from Miami but the system became unresponsive before we could select our seats and we were allocated seats automatically. At Miami airport we tried to change as our seats were at the rear of the plane but the assistant ignored our request and gave us our boarding passes with the same seat numbers. When I tried to explain again another assistant arrived and told us it was too late without even looking. Shortly after take off I went to the toilet where there was no soap when I asked a surly male flight attendant he handed me a refill without saying a word. That refill remained there the whole flight. When I was served a cup of coffee a tray wasn't used and I had to hold my cup while it was poured in all my many years of flying that has never happened before. When something fell off the trolley a lady attendant simply pushed it under a seat with her foot and there it remained for the rest of the flight. No screen was visible from my seat as a tall gentleman was blocking any view I may have had. During the second flight we were astonished to learn that any refreshments had to be paid for just like on a low-cost airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Iberia customer review

(United Kingdom)

Having now been back for month I still feel very upset. I booked my flight with British Airways from Heathrow to Rio de Janeiro which was a direct flight which was fine. Return trip turned out to be with Iberia we checked in online to be able to sit close to our daughter and son-in-law. On boarding we discovered that one of the seats was stained. The stewardess when I brought it to her attention moved myself and wife to another seat constantly apologising. We landed at Madrid where we caught a connecting flight to Heathrow when further insult was added - we wanted a drink of water on the flight and was told that we had to pay for it as this was part of or long haul flight this we feel was outrageous.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no