Iberia

ZRH-MAD-BOG in Business and had an overall good trip experience. Very attentive and friendly staff on all legs food quite tasty on the leg out of MAD less so on the way back and good wine selection. Letdown were planes and IFE indeed require upgrade and are not on par with other European long-haul products. Good lounges in Madrid.

LHR-MAD-BOG-CLO return. First leg London to Madrid was poor the cabin crew were rude and no food or snack given. In Madrid we had to take a bus to the terminal we had no idea on where to go so we spent our 4 hour layover looking for our gate. Plane was delayed 2 hours. Onboard there were no TV's there were still ashtrays in them. Later on we were served dinner I ordered a kosher meal and they didn't give it to me so I just had the desert. One hour left and the snack came out again they forgot our special meal so I was left hungry. When we disembarked we had to run as our flight was boarding this flight was with Avianca and I was happy to see some IFE available. This flight was only 1 hour long but all in all better service.

Pleasantly surprised flight LHR-MAD-SJO crews pleasant smiling and courteous. 2 meals and a sandwich served all food tasty. Seats were ok considering it was an 11 hour flight lack of person entertainment but not a problem had tablet loaded with movies and books.

MAD-CPH-MAD operated by Iberia Express. Check-in without problems at both airports attended by friendly staff. VIP lounge at Madrid was fantastic something that I cannot say about the lounge at Copenhagen which was rather disappointing. On the outbound flight service was good the crew were polite attentive an courteous. On the return flight the service was excellent the crew were excellent. Food wasn't special on both flights it consisted of salad for starter pasta as the main course and cake for dessert. There was no choice for the main something that Iberia mainline does offer. Both flights were on time. In conclusion I was very satisfied with their product.

We flew from Heathrow to Madrid and then on to Lima the first leg was not bad but the flight to Lima was horrendous we had to sit 10 rows apart the food was inedible the plane old and unsuitable for a 12 hour flight the entertainment was virtually non existent and the staff were surly and did not want to serve any thing water appeared to be rationed. We flew back from Buenos Aires and the same comments applied apart from the food which had been supplied by Argentina that was edible in fact for airline food quite good.

Flight Sao Paolo - Madrid delayed for more than 3 hours because the pilots were not on time. Lost connection to San Sebastian because of that. Cabin crew rude.

MEX-MAD. Check in at Mexico DF airport was fine. Agent did not care much no premium label on luggage. Iberia has its own lounge here very nice and comfortable just across from boarding gate. Limited food and drinks. Boarding and flight on time. On board comfortable seats and very nice service food and drinks quality very good. FA not very interactive just did their job. Lights off after lunch nice sleep arrival on time. (Breakfast served but manage sleep until last minute). Passport control fast at Madrid and bags short on belt after arrival.

Supposed to fly Iberia from Santo Domingo to Madrid yesterday March 15 at 7.15 pm after being at the airport for 7 hours they cancelled the flight without letting us know when we are going to be able to make the flight. Today March 16 at 1 pm still have no information they just say when we fix the plane no alternative routes or airlines. Total disrespect for all of us.

Heathrow to Madrid acceptable. Madrid to Buenos Aires given seats 24 rows apart. Iberia at Heathrow and Madrid unwilling to do anything about it. Girl at boarding sorted it out in seconds. Fight from Buenos Aires to Madrid delayed 3 hours. Missed Madrid connection and had to stay over in Madrid. At Madrid cases that were underweight at all 3 other check ins suddenly became overweight. Charged 120 euros. Very dated aircraft. First and last time with Iberia.

Nice - Madrid - Paris. I arrived late to the check in counter in Nice but the agent greeted me by name and informed me not to hurry as the flight was delayed. Flight operated by Air Nostrum in a small CRJ90 and was 1 hour late due to poor weather in Madrid. Cabin crew do not speak French and their English was very hard to understand but they were polite and friendly. I was the only passenger and two Iberia pilots in the cabin. I was offered a bigger seat which was occupied by the pilot very nice and customer focused of him. The dinner was a ravioli with cheese and it was hot and sufficient. On the return from Barajas I tried to use their Auto check in but the boarding card was stuck in the machine and thus had to queue up for almost half an hour to get it done manually. There were plenty of passengers but Iberia kept only 2 counters open once it was my turn the agent at the check in desk was apologetic for their machines and the wait. She was very friendly and smiley. Flight to Paris was operated by an A320 I fell asleep before take off and woke up as the captain was making an announcement the cabin crew noticed almost immediately and came and offered me a glass of water and asked if I wanted to eat. Dinner was a seafood cake that smelled fishy and I didn't touch it though the wine cheese were nice. All in all reliable airline better service in Business class than other airlines on the same route very nice ground and inflight staff. Shame that they only fly to ORY in Paris but not CDG. Otherwise would use them more often.