Iberia

MAD-ORY. Fast check-in and boarding. Airbus A321 was clean and comfortable with good seat pitch even in the last rows. The crew was friendly buy on board service was a little expensive and a bigger selection of choices would be nice. We landed on time and arrival experience at Orly was OK.

I flew from Vienna - Madrid - LHR - ACC. Flight from LHR-ACC was perfectly ok with BA but the rest was poor. MAD airport staff were very rude. I don't know why BA is in partnership with this airline. My advice is simple stay away from this airline and MAD airport.

MAD-LAX Business Plus. Worst business class flight I have experienced. Ground staff were good. The Lounge at MAD pier was OK. The service on board was abysmal. They brought around papers and magazines but there were no English publications only Spanish. Secondly not a smile from any of the crew at any time in fact they all bordered on rude. It is obvious that the customer is in the way of them enjoying themselves. Drinks were not served until 1 hour after take off. No welcome drink. The hot towels were cold and damp. The food where do you start? Starter tuna salad 2 small strips of tuna on lettuce and cold soup out of a packet. The main was veal 2 thin strips and some spinach. There was plenty of bread and wine but the food left you feeling hungry. The snack bar was not replenished. I asked for a diet coke and was sighed at by a crew member and did not get it. This is not business class food nor service. The seat was broken and did not extend. I reported it to a crew member but nothing was done not even an apology. The AVOD system had 8 B rated films that were years old. Overall it is pathetic excuse for a business class experience. I can only thank my lucky stars I am flying BA Club home. I will never set foot on Iberia again.

BRU-MVD-BRU via MAD. Delighted to know they have stopped the MAD-MVD services. It obliged me to find other ways to get to MVD. This company is good on short haul flights and on the phone when you are a platinum customer. For the rest either on board or check in they are just a disaster. The crew are sulky and lazy and they do not want to do their jobs correctly. Once you've boarded late at night for the intercontinental legs staff disappear. Services like food drinks and amenities are just a joke and cleanliness of the cabin and toilets just does not happen! Old and tatty planes. Goodbye Iberia - just hope I never have to board one of your planes again. However must admit that I will be happy to try their new A330 services.

IB 6345 25th June Madrid to Panama City. Plane was clearly in need of a refit everything was old. The crew also seemed tired and not at all interested in what they were doing. My seat when it reclined to make it a bed had something broken on the arm. I informed the head of cabin crew and after some effort he came to my seat and noticed the fact. He did not present any excuses only said that he would inform the maintenance that a repair was needed. They had one meal less so at first they were unable to give me the entrees and they with excuses provided me with a salad from the crew saying that it better than what they had served to the rest of the passengers. In the whole it was a very unpleasant experience. Iberia should be avoided whenever there are other options.

I booked with BA and my return flight from Nice to Madrid to Boston was Iberia. I figured BA would only partner with something comparable - wrong! Old planes with terrible seats and no individual entertainment system. Only one tiny screen for the cabin with one movie on an 8 hour flight! I thought I had travelled back to 1981. Rude flight attendants who have no real interest in helping anyone. Even the food was pretty poor.

25/7/12 from Manchester to Madrid and on to Lima. Long delay at airport. Rude unhelpful staff who couldn't care less about their customers. Inedible food. Non existent inflight entertainment. Uncomfortable smaller than average seats. To cap it all a party of older teenagers ran up and down the cabin screeching to each other and playing loud music! When I mentioned (very politely) to the cabin crew that the noise was very loud she just shrugged her shoulders and walked away. Worst of all was the lack of cleanliness! I will not use them again.

JFK-MAD. Very rude woman at check in for business passengers. She was a BA employee attending IB flight. Security fast line closed so used the economy line it was fast. Iberia uses BA lounge here at T7 very nice big selection of drinks. Flight boarded on time new A330 with new business product. Seated on 4A window feels very private and comfortable. FA very nice first time I have seen them so chatty with passengers. Departed on time nice service during this night flight. Tasty dinner and wines offered. Before arrival in Spain the served breakfast but I just had coffee so no comments on this. After arrival cleared customs and bags fast on belt.

First time on Iberia. Company booked me on Iberia for my business from from JFK-BCN via Madrid Airport. For my 7+ hour initial flight to Madrid from JFK the plane was so old that it didn't have any kind of entertainment system at all! I was shocked to see that this kind of plane still existed! Food was decent flight attendants were average seats were very uncomfortable and small. I'm a 5'7" female and even to me the legroom was very tight so I kept on hitting the seat in front of me. I can't imagine a man taller than 6ft sitting there. Only into 2 hours into the flight my bottom started to hurt. Chairs are very awkwardly set-up as in angles and very uncomfortable. I will not be flying Iberia again.

Still inconsistent food. Some times very good other times indifferent. My review below of MAD-BOG mentioned the food still being mediocre. However having just taken my return flight from Bogota to Madrid I must praise the delicious food on offer. It was so good I asked for seconds. The 'consommé' was very tasty although it came with the usual Iberia boring bits of cheese and greens for starters. For main I went for a delicious chicken stuffed with vegetables and blue cheese. The cabin service director spoke to every single passenger in the very full business cabin just after take off and before landing. I thought this was very good service. He took his time to do this and all FAs were smiley and efficient just as they should be. Iberia is improving for sure. Sadly the new modern seats wont be available on the Latin American service for a while ad they are putting then only in the new A330s which will gradually replace the old A340s.