Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 772 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

Iberia customer review

Moscow DME-OSS return on Tupolev TU 154M. DME-OSS left on time. Staff at the Domodedovo Airport friendly. Crew only made announcements in Russian. All magazines were in Russian. It was 5-hour flight and some snack/drink given after we took off. Staff in OSS were very unprofessional. Luggage was just thrown on the floor for passengers to pick up. Immigration was not organized. On the way back we booked the VIP lounge and nothing except tea was served there. Flight from OSS to DME was delayed due to the airline's failure to extend their contract with the ground fuel supplier. So plane flew to Bishkek's Manas FRU airport. Passengers were not allowed to leave the aircraft while it was being refuelled. It took 2 hours. Cabin was very warm staff did not speak English. Food was cold. We were delayed. Staff at DME was very slow. Luggage was delayed immigration was very slow. Time in line was about 2 hours.
no
na

Iberia customer review

Moscow DME-OSS return on Tupolev TU 154M. DME-OSS left on time. Staff at the Domodedovo Airport friendly. Crew only made announcements in Russian. All magazines were in Russian. It was 5-hour flight and some snack/drink given after we took off. Staff in OSS were very unprofessional. Luggage was just thrown on the floor for passengers to pick up. Immigration was not organized. On the way back we booked the VIP lounge and nothing except tea was served there. Flight from OSS to DME was delayed due to the airline's failure to extend their contract with the ground fuel supplier. So plane flew to Bishkek's Manas FRU airport. Passengers were not allowed to leave the aircraft while it was being refuelled. It took 2 hours. Cabin was very warm staff did not speak English. Food was cold. We were delayed. Staff at DME was very slow. Luggage was delayed immigration was very slow. Time in line was about 2 hours.
no
na

Iberia customer review

Peking - Novosibirisk return. Older A310 spotlessly clean service and food good. Have used S-7 many times and consider they stack up very well with the major carriers. I note the flight routes are beginning to expand and I wish the company success. Good no frills airline that will develop further in the coming years.
no
na

Iberia customer review

Peking - Novosibirisk return. Older A310 spotlessly clean service and food good. Have used S-7 many times and consider they stack up very well with the major carriers. I note the flight routes are beginning to expand and I wish the company success. Good no frills airline that will develop further in the coming years.
no
na

Iberia customer review

Moscow-Irkutsk-Ulan-Ude economy return. The flight was meant to be a direct DME-UUD but the airport at Ulan-Ude was closed for repairs so I flew to Irkutsk and travelled to Ulan-Ude on a specially organised bus (it took 8 hours!). Despite this setback which wasn't S7 Airlines fault and the fact I was delayed both ways due to the weather the flight was uneventful and the meal service has improved considerably since I last flew with them - and it wasn't even bad before! There was a choice of hot meal and as much free soft drink as you wished though alcoholic drinks must be paid for. There was also tea and coffee and before landing in Irkutsk a breakfast snack was served. It was much the same on the return leg. The seats were a little cramped (it was a Russian Tupolev Tu-154) and I suppose the decor was a little dated (though I liked the multi-coloured headrests) but that didn't matter much. The cabin crew were smiling and courteous a lot and announcements were given both in Russian and (very good) English. After the plance crash that happened the previous week the crew remained very competent and professional as I am sure it must have been a difficult time for them too. Although the crash in Irkutsk affected this airline it didn't put me off flying with them and it would not stop me from flying with them again in the future. They will always be my first choice when flying Trans-Siberian routes.
no
na

Iberia customer review

Moscow-Irkutsk-Ulan-Ude economy return. The flight was meant to be a direct DME-UUD but the airport at Ulan-Ude was closed for repairs so I flew to Irkutsk and travelled to Ulan-Ude on a specially organised bus (it took 8 hours!). Despite this setback which wasn't S7 Airlines fault and the fact I was delayed both ways due to the weather the flight was uneventful and the meal service has improved considerably since I last flew with them - and it wasn't even bad before! There was a choice of hot meal and as much free soft drink as you wished though alcoholic drinks must be paid for. There was also tea and coffee and before landing in Irkutsk a breakfast snack was served. It was much the same on the return leg. The seats were a little cramped (it was a Russian Tupolev Tu-154) and I suppose the decor was a little dated (though I liked the multi-coloured headrests) but that didn't matter much. The cabin crew were smiling and courteous a lot and announcements were given both in Russian and (very good) English. After the plance crash that happened the previous week the crew remained very competent and professional as I am sure it must have been a difficult time for them too. Although the crash in Irkutsk affected this airline it didn't put me off flying with them and it would not stop me from flying with them again in the future. They will always be my first choice when flying Trans-Siberian routes.
no
na

Iberia customer review

Munich-Moscow. The aircraft was operated by a new(ish) 737. Aircraft was painted in a bright green livery and the cabin looked very fresh with a number of colours. All passengers were served a hot meal with free non- alcoholic drinks. The captain only made announcements in russian and the cabin crew although friendly spoke almost no english or german.
no
na

Iberia customer review

Munich-Moscow. The aircraft was operated by a new(ish) 737. Aircraft was painted in a bright green livery and the cabin looked very fresh with a number of colours. All passengers were served a hot meal with free non- alcoholic drinks. The captain only made announcements in russian and the cabin crew although friendly spoke almost no english or german.
no
na

Iberia customer review

Frankfurt--Novosibirsk. It`s been the first time that I flew with a Russian company. Airbus A 320 was very clean old but good. The service was excellent. The staff friendly and helpful but only one person were able to speak a little bit English. To me it was not a problem because I speak Russian but normally they should have English speaking staff when flying from an international airport. The meals were delicious in the middle of the plane in a small kitchen they served mineral water and different sorts of lemonade. Every passenger could take as much and as often he wants. They offered regularly tea or coffee I think every hour. For me it was an interesting experience and I think some European companies especially Lufthansa can learn a lot from Siberia.
no
na

Iberia customer review

Frankfurt--Novosibirsk. It`s been the first time that I flew with a Russian company. Airbus A 320 was very clean old but good. The service was excellent. The staff friendly and helpful but only one person were able to speak a little bit English. To me it was not a problem because I speak Russian but normally they should have English speaking staff when flying from an international airport. The meals were delicious in the middle of the plane in a small kitchen they served mineral water and different sorts of lemonade. Every passenger could take as much and as often he wants. They offered regularly tea or coffee I think every hour. For me it was an interesting experience and I think some European companies especially Lufthansa can learn a lot from Siberia.
no