Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 772 reviews
5/10
4 star Skytrax Rating
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Iberia customer review

St. Pete to Novosibirsk on a Tu-154 and apart from the fact that the plane was old everything about the service from the food to the quality of the inflight magazine shows how Russian airlines have progressed of late. Novosibirsk airport is a small gem with its final stages of reconstruction now underway. From Novosibirsk to Moscow then on an Airbus A319 S7 Airlines really shows many other airlines what they should be. Despite discounted airfares full service provided here as well including drinks full meal and a glass of water at the end of the flight. Service was also very friendly and attentive and unique compared with many of the quality legacy European carriers where staff no longer seem as committed to their work as in generations past.
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Iberia customer review

St. Pete to Novosibirsk on a Tu-154 and apart from the fact that the plane was old everything about the service from the food to the quality of the inflight magazine shows how Russian airlines have progressed of late. Novosibirsk airport is a small gem with its final stages of reconstruction now underway. From Novosibirsk to Moscow then on an Airbus A319 S7 Airlines really shows many other airlines what they should be. Despite discounted airfares full service provided here as well including drinks full meal and a glass of water at the end of the flight. Service was also very friendly and attentive and unique compared with many of the quality legacy European carriers where staff no longer seem as committed to their work as in generations past.
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Iberia customer review

FRA-DME-OVB. FRA to DME was very good staff could have spoken english. This is the only gripe I have with the FRA-DME leg of the trip the DME - OVB leg however was worse. DME airport was packed I was charged for overweight baggage - even though I was within the limits. Their staff at DME don't speak English and I had to run to the gate. The flight was delayed by an hour because the FRA-DME flight was delayed (and customs took well over an hour). The plane to Novosibirsk was scary to say the least. The only way I can describe it is as a flying train. No overhead bins in the middle aisle staff didn't speak english seats were all torn and well past their life.
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Iberia customer review

FRA-DME-OVB. FRA to DME was very good staff could have spoken english. This is the only gripe I have with the FRA-DME leg of the trip the DME - OVB leg however was worse. DME airport was packed I was charged for overweight baggage - even though I was within the limits. Their staff at DME don't speak English and I had to run to the gate. The flight was delayed by an hour because the FRA-DME flight was delayed (and customs took well over an hour). The plane to Novosibirsk was scary to say the least. The only way I can describe it is as a flying train. No overhead bins in the middle aisle staff didn't speak english seats were all torn and well past their life.
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Iberia customer review

Domedovo-Khujand return. The plane wasn't new but seemed sturdy! I don't think much English was spoken in the plane but in the airport it was fine helpful (if slow) assistance in the transit area of DME. Lots of pushing on and off the planes but seems unnecessary as there are seats for everyone. Watch out for the surprise 20 kg weight limit per passenger (INCLUDING HAND BAGGAGE) when leaving Khujand. ($5 per extra kg - maybe if you speak Russian you can talk your way out of this one.)
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Iberia customer review

Domedovo-Khujand return. The plane wasn't new but seemed sturdy! I don't think much English was spoken in the plane but in the airport it was fine helpful (if slow) assistance in the transit area of DME. Lots of pushing on and off the planes but seems unnecessary as there are seats for everyone. Watch out for the surprise 20 kg weight limit per passenger (INCLUDING HAND BAGGAGE) when leaving Khujand. ($5 per extra kg - maybe if you speak Russian you can talk your way out of this one.)
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Iberia customer review

Domodoevo - Osh Kyrgyzstan. Online booking is great although little English spoken at their ticket desk. I would say they were great except the Kyrgyz refuse to queue and staff wouldn't or couldn't control them. Inflight one decided to change seats to the empty one next to me and piled so much baggage under and over his seat he could hardly sit down - and I was crowded as well. He then nursed a bottle of vodka he had brought on board throughout the flight and was getting rather difficult by the end.
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Iberia customer review

Domodoevo - Osh Kyrgyzstan. Online booking is great although little English spoken at their ticket desk. I would say they were great except the Kyrgyz refuse to queue and staff wouldn't or couldn't control them. Inflight one decided to change seats to the empty one next to me and piled so much baggage under and over his seat he could hardly sit down - and I was crowded as well. He then nursed a bottle of vodka he had brought on board throughout the flight and was getting rather difficult by the end.
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Iberia customer review

Moscow-Novosibirsk-Moscow flights by A310 (going there) and A319 (coming back). The seats in the A310 were a little cramped but the cabin was spotless and felt fresh the cabin was clearly more roomy on the A319. The food on is a lot better than Aeroflot and the flight attendants seem eager to please the passengers. The crew spoke very good English on the flight to Moscow but not as much on the flight to Novosibirsk. S7 is a jewel among its competitors. They have more western aircraft than other Russian carriers and the service is better.
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Iberia customer review

Moscow-Novosibirsk-Moscow flights by A310 (going there) and A319 (coming back). The seats in the A310 were a little cramped but the cabin was spotless and felt fresh the cabin was clearly more roomy on the A319. The food on is a lot better than Aeroflot and the flight attendants seem eager to please the passengers. The crew spoke very good English on the flight to Moscow but not as much on the flight to Novosibirsk. S7 is a jewel among its competitors. They have more western aircraft than other Russian carriers and the service is better.
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