Iberia

BCN-MAD-CPH. Barcelona to Madrid went very well polite staff and on time. Iberia staff at Madrid were very helpful and flight attendants on Iberia express flight to CPH too. We arrived on time and everything was excellent.

Very disappointed. We flew Madrid to Los Angeles on an airbus A300. This is a long flight (13 Hours) with no back seat screens only old TV sets which you had to crane your neck to see. Awful movies. My husband's earphone connection was broken. Food was dreadful. When we arrived in Los Angeles we had to wait another 45 minutes for an Air France plane to move out of our docking area. I will not fly with Iberia again.

Booked flight from Barcelona to Valencia and return. Without notice the flights were cancelled. Very poor alternative. From Madrid and from there to VLC! 4-5 hours instead of 40 minutes. Never again.

Brussels-Guayaquil (via Madrid and Quito) at 6/7/13 and return from Quito to Brussels (via Guayaquil and Madrid) at 27/7/13. Flight from Brussels to Madrid operated by an Airbus 321. Lots of legroom food and drinks for purchase. Boarding in zones and on time departure. Intercontinental flight to Guayaquil with a stop in Quito was operated with an Airbus 330-200. No individual entertainment and lesser legroom than on the flight from Brussels to Madrid. Flight from Madrid to Quito was 11hrs 10mins long. Boarding in zones started on time but plane left the gate one hour late. Food was average and FA's (none were smiling) were not seen between the meals. Landed in Quito an hour late. Announcement made that passengers for Guayaquil must leave the plane and wait in the lounge in Quito. For the short hop to Guayaquil (30 mins in the air) boarding was again well organised and the captain apologised for the delay from Madrid. Arrived 50 mins late in Guayaquil. FA's friendlier on that short hop. Return from Quito. No departure tax was needed to pay because everything was included in the ticketprice. Same old plane Airbus 330-200 service and entertainment (showed only 2 films instead of 3) and also the legroom was the same as at outbound flight. Departed in Quito and in Guayaquil punctual and we arrived 10mins early at the gate in Madrid. At the stop in Guayaquil we had to again leave the plane and go trough security. Punctual departure to Brussels with an airbus 321 with more legroom than the intercontinental flight. Food and drinks for purchase. Arrived at Brussels 20mins early at the gate. Luggage arrived at the same time when we arrived at the luggage claim area.

VCE-MAD. Lots of people at check-in but it was quick. Boarding by zones was chaotic due to passengers attitude staff was not to blame. Seats were comfortable and service was OK. There was a delay on departure but purser and captain apologized for that and we finally arrived only 15 minutes late. Overall a pleasant experience and very good value for money.

MAD-UIO-GYE-MAD-LHR. Pre-selected seats for an additional fee several months in advance however informed a few weeks before departure that our selected seats weren't available for outbound flight. Had flown into Madrid on a BA codeshare from Heathrow and legroom was probably better than on the long haul Iberia flight. Seat on Iberia has a box which severely reduces legroom. Inflight entertainment was poor however we had prepared for this and knew about it beforehand. Food was pretty good and cabin crew were reasonably approachable. Landed in Quito 20 mins late. Return flight: At check-in they told us that our pre-reserved seats had been sold to someone else. A departure tax had been retrospectively added a cost which Iberia should have absorbed. Flight to Madrid involved a technical stop in Guayaquil. Flight between Quito and Guayaquil was delayed however the real shocker was when the plane had to turn around an hour after leaving Guayaquil and make an emergency medical landing. Significant delays were caused. When had taken off for a second time out of Guayaquil we were carrying a 4.5 hour delay. When we finally landed in Madrid we were advised that there were no available connections to Heathrow that night so we needed to overnight in Madrid to fly out the following day. Iberia agent who helped us with hotel vouchers etc. was quite helpful and had clearly exhausted all possible routes to London. Stayed overnight at a hotel at Iberia's expense and the following morning to the earliest flight back to London arriving 15 hours later than scheduled. Service was very poor will try to avoid.

Houston (IAH) - New York (JFK)- Madrid (MAD) - Seville (SVQ) on July 12th 2013 and the route back was Seville (SVQ) - Madrid (MAD) - London (LHR) - Chicago (ORD) - Houston (IAH) on August 2nd. I was pleasantly surprised with my last long haul light with Iberia. The seats were comfortable and had their own individual screen with a wide variety if entertainment to choose from. The food was good and flight attendants were nice.

Madrid-San Jose CR. Terrible seats the staff need English lessons the bread was tough cold and old. I take Iberia because I have no other options but is a really bad airline. 11 hours of pain in my back and even lower.

London - Quito via Madrid. Terrible. Food: I ordered vegetarian it was a disaster the main dish was rice with about 3 green beans. Vegetarian on Iberia means vegan so no yoghurt cheese or anything interesting. Leaves you starving. Seats: Old and tatty. No entertainment system on an intercontinental flight! Staff hide for most of the trip. The only reason I booked Iberia was that they offer a flexible economy flight for less that their competitors and I needed flexibility. Not recommended.

MADRID-PRAGUE-MADRID. Outbound flight on time. Fast check in at Madrid. Boarding by rows. FA nice for a 2.5 hour fligth food for purchase expensive. Arrival on time bags on belt very shortly. Way back: long line for checking in at Prague airport used self check in kiosk fast and easy. Boarding by rows and priority again food for purchase on a 3hr flight same menu. FA nice and friendly arrival on time at Madrid airport.