Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 894 reviews
5/10
4 star Skytrax Rating
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7/10

Iberia customer review

(Spain)

MAD-MUC-MAD in A321 and in A319. Flights on time no problems with luggage. Good staff but in MAD we had to use the self check in machines for our luggage. It was not possible to do it with the staff unless you were flying in a group. Food and drinks were not free and although some prices were cheaper than in the airport they were not cheap. There was not inflight entertainment. It was not a long flight to America but I think that even in Europe you could have some music. No problems but I think that as Iberia is not a low cost airline they should give you more for your money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Iberia customer review

(United Kingdom)

IBZ-MAD - Operated by Iberia Express. Flight times changed but no one from Iberia told us until we tried to check in meaning we'd have a really quick connection in Madrid. The check in staff were good enough to give us 2 seats in the front row of economy so we could get off quickly. Asked for quick connection tags on bags told no need they'll make your connection. Crew where friendly enough leg room was appalling! Amount of hand baggage that was allowed on was a total joke as was the rudeness of the passengers sat in front who felt the need to recline their seats before we'd even pushed back. No meal service or BOB due quick flight time but arrived on time into Madrid then taxied to the furthest gate possible! Got of quickly onto Jetty then made to go down onto the ramp and get a bus around the airport wasting a good 10mins we didn't have to play with to make our BA connection. Madrid Airport is a nightmare to connect in due to it's vast size and lo and behold after a very good BA flight we get to T5 and no bags! Thank god BA do IB's customer service at LHR as they got our bags back very quickly!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Iberia customer review

(Australia)

Barcelona-Madrid-Chicago business class. We had very low expectations but were pleasantly surprised. The VIP lounges in BCN and MAD were very comfortable with a nice range of snacks and beverages. BCN-MAD sector was your regular short haul J class service with a reasonable breakfast. Upon boarding the MAD-ORD sector we were served pre take off drinks by and friendly and happy crew. They handed out cute amenity kits and served a lovely four course meal with matching Spanish wines. The cabin manager introduced herself to the entire cabin individually and took our lunch orders. Just prior to landing in ORD she again went through the cabin thanking everyone. Another light meal was serviced before landing and there were snacks available in the galley between services. The bathrooms were kept clean and all of the crew were friendly the entire trip. The seats were well maintained and fully flat although this aircraft was not fitted with the new IB seats. The only slight left down for the experience was the IFE which only came on about a hour into the flight and the choice of moves was limited to around 10 movies and none of them were that recent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Iberia customer review

(United States)

Recently flew from Boston to Madrid with Iberia. The worst flight experience I have had. No welcome from flight crew as we boarded the aircraft. Rude flight crew terrible service and terrible meal service. Iberia will never see me onboard their aircraft's again. I can fly to Europe with a more professional airline that caters to customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Iberia customer review

(United Kingdom)

Tangiers to London Heathrow via Madrid. The second leg of my journey (Madrid-London) was with Iberia. Aircraft was an A340. The seat was comfortable and the staff were ok no smiles but no bad service so I can't really comment on that. The journey itself was uncomfortable but can't blame Iberia as the weather is not in their hands. The only complaint I have with Iberia is that I checked in 3 bags and only 1 arrived I had to wait at the airport for nearly 6 hours to collect them what should of been a 4 hour journey ended up as 12 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Iberia customer review

(United Kingdom)

Business Class LHR-Alicante-Madrid. Do not consider 3 seats being used for 2 people as Business Class. Very good BC lounge. Unable to check in online for return journey. At Madrid again used the lounge and did some shopping. Our boarding cards which show priority and clearly seating in BC shows boarding ends 10 minutes before departure. We arrived at the gate 15 minutes before departure and were told the gate had closed and we would not be allowed to board. Had a very officious supervisor who was not going to budge and insisted the gate closed 15 minutes before departure. She would not agree with what was printed on our boarding card and said that it was wrong. Eventually someone must have said something sensible to her because she finally caved in and allowed us to board. She would not however stop arguing - even when we were walking down the finger to get on the aircraft. To add insult to injury we sat on the aircraft for 10 minutes before 2 female passengers with a child boarded and went through to the economy area. Priority on our boarding card was obviously lost on that member of staff.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Iberia customer review

(Spain)

MAD-VGO. Operated by Iberia Express. Excellent check-in fast track security and lounge. Onboard service was nice on this short flight. Crew was composed of young women very well groomed and enthusiastic. The plane was 22-years- old but it was very well maintained and it didn't seem that old as it was equipped with new lavatories cabin panels racks seats etc. We arrived 10 minutes early and my bag was the first to come out on the belt.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Iberia customer review

(Luxembourg)

Iberia Express: Even though you book Iberia you're being dispatched to any carrier that flies under their codeshare agreement or any new venture that they have founded. Not a positive approach for frequent flyers. This flight from Alicante to Madrid was operated by Iberia Express. I did hear about this before but if this is a cheaper airline then why did I have to pay a premium price? The plane an old A320 with new leather seats was packed with far too many seats. The cabin attendants a bunch of young women better groomed then Iberia classic but less 'cool' and professional. The English announcements were so bad that words can't describe. How can this airline be part of an airline alliance such as one world. The worst on this flight was the sound that played each time they made a public announcement. Just like on the old Iberia planes. After landing they announced how proud we can be of them being 10 minutes early and that the statistics can be found on the net about this. Even though touch down was ahead of time I'd much prefer to be 10 minutes ahead of time out of the plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Iberia customer review

(United States)

First time flying out of USA to Europe. Miami-Madrid great flight! We had an Airbus 340 and everything went great! The food and service was 10x better than most American airlines (airlines that operate in the US). Flight attendants were so nice. Then we took a flight from Madrid-Paris that went well! We went on Economy Class and they treated us like in 1st class the whole way! I sat next to the window which was a big plus. Overall very happy with Iberia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Iberia customer review

(Spain)

BCN-MAD-CPH. Barcelona to Madrid went very well polite staff and on time. Iberia staff at Madrid were very helpful and flight attendants on Iberia express flight to CPH too. We arrived on time and everything was excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes