Iberia

DUS-MAD in Economy and MAD-SCL in Business first leg without anything to call a service but for 2 hours and knowing it in advance. 2nd leg excellent crew very good food excellent beverages in the 46 pax cabin of the A340-600. I am 1.75 m and could lie completely flat over 1.80 it might be a little too short. All single seats so nobody to crawl over. With a night cap of excellent Spanish brandy and earplugs I managed to sleep. Good breakfast over Paraguay smooth landing.

MIA-MAD-GVA. Good flight good service after long time avoiding Iberia I gave it a try to test the new A330 product. Must say I was impressed. I would fly them again in the future.

MAD-GVA-MAD. A pre confirmed aisle seat which magically turned into a center seat during check in was a bad start. I am 5 feet 10 inches and the space between the bottom of my back and my knees is greater than the space between the rows of seats on the A320. That means sitting with both legs either pointing sideways or spread apart either way extremely uncomfortable. No food or beverage but items for sale but with the seating position there is no way I can get my wallet out of my trouser pocket to pay anyway. This is an exceptionally unpleasant experience but if you have short legs and no service needs Iberia might be the airline for you. They have taken to making lots of customer friendly announcements including the catch phrase 'The Joy of Flying' which I find exceptionally hypocritical.

MAD-GUA in business class on March 14th in A340-600. Even though it has not refurbished yet your business class seat offers you such large space so that you do NOT need to jump your neighbour in case you need to reach the aisle. Seat is lie-flat and very comfortable. Cabin crew are very pleasant and wine selection is top notch. Food could be better but I cannot complain as wines and spirits outweighs the balance. Both AVOD and cabin cleanliness are things Iberia should improve. I would recommend it.

MAD-ORY. I was offered an upgrade to business for 60 Euros one way doing my check-in. Nice touch! The computer system went down at Barajas thank goodness I had downloaded the boarding pass on my smartphone. Although the system was down both crew and passengers made the boarding easy. Food was good crew nice and plane arrived on time. Getting to Paris-Orly the have shuttles that get you to the hotel for 15 Euros each way on the way back I got the tube and it was 11.65 so definitely will get the shuttle again next time. Plus I could work with my computer all the trip.

Madrid to Chicago O'Hare on an Airbus A330-300. IB 6275 MAD-ORD flight was during the day and lasted 10 hours. The new business class seat was very comfortable and spacious. The cabin crew were nice! They have improved their English a lot since the last time I flew with them in January 2013. The food was also very nice. IB 6274 ORD-MAD flight was during the night and lasted 8 hours more or less. The amenity kit included earplugs and many other things so I got asleep very quickly. The cabin crew was very nice food excellent specially breakfast. It seems that the new Iberia is much better than the old one. The Airbus A330-300 made no noise at all but the only thing I missed was the minibar that used to be in the other planes such as the A340 but in the end the flight was perfect and I hope to fly with them again!

Madrid - Quito and Lima - Madrid - London. A truly miserable experience. Despite reserving a window seat five months before travelling I only got it on two of the flights and in both instances had to get my seat re- allocated and on an 11 hour flight got a window seat with no window. The food was best described as appalling and was not included on all of the flights. The passengers who had previously had my seats clearly thought the same as a lot of the food was still scattered around the general vicinity. The inflight entertainment was on central screens the earphone points didn't work properly and the choice of films was dire. In short never again.

Madrid - Guatemala (IB 6341) March 22th. Very bad service from beginning to end. Travelled in business class expecting plenty of room when really you have service that is worse than economy on many other airlines. Lazy and unfriendly staff. The quality of the food was poor and really limited. The airplane was old and needed an urgent refurbishment.

This was a long flight from Santiago de Chile to Madrid in Economy (over 12.5 hours). I paid GBP 25 in order to book an aisle seat - the thought of being stuck in a middle seat was just too much to bear. My prayer was that this A340-600 had the refurbished interiors and I would have my own IFE. Stepping on the plane I saw the seats were blue and my heart sank. Long flight and no screen. In fact the flight was good. I couldn't fault the crew and very attentive the captain was chatty and pointed out some of the sights and always at hand. The food was good too and the first film was good on the overheads the second so so and the 3rd rubbish. If I had had my own IFE the flight would have been excellent.

Copenhagen to Madrid and Madrid to Santiago. In Copenhagen problems began. When we were about to depart there was something wrong with the plane so we had to return to gate and technicians were called. After a while we were about to depart but after pushing back the same problems occurred. After a while the captain decided we should leave the airplane and wait by the gate. After an hour we boarded again and made another attempt. The same thing repeated itself again 3 times. Back to gate get off the airplane wait for boarding try to depart. After 4-5 hours the flight was cancelled and we were transported to a hotel close by. Told to meet at 9am the next day for further information. The information we got was to wait until 1pm. At 1pm we were shipped to the airport and put on the corresponding flight. This is why I can not recommend anyone fly with Iberia their planes are just not reliable.