Iberia

SXB-MAD-MIA-MAD-SXB in C-class. All in all a very good experience. While the check-in and airport facilities in SXB provides no benefits (e.g. no lounge not even a voucher) for C-Class passengers MAD airport is clean easy to navigate and the IB-lounges (T4 and T4S) are very nice roomy with good food and drinks (wine). Connecting flights to MAD were operated by Air Nostrum in small Canadair jets. I liked the flights and even the catering was very good; even better than on the last leg with IB from MIA to MAD. FA on the Air Nostrum flights were very nice and service orientated. We were happy to have the new A330 on the MAD-MIA-MAD sectors and I have to say that the seat is one of the most comfortable I ever experienced in any C-class. IFE is good and has a large screen. FA's were nice and helpful on the MAD-MIA sector not so on MIA-MAD. Drinks are extensive with nice wines especially the red ones. Food was so-so. The only thing I would consider for IB is the long process before serving dinner on the late-night departure for the MIA-MAD leg. One wants to sleep as fast as possible on such legs eastbound but it took them over 2 hours to complete first service and switch off the lights. Furthermore breakfast was minimal (no choices). However I would not hesitate to use them again - good product!

MAD-CCS in the new business class 1-2-1. What an improvement. It is similar to the new Alitalia Business Class and even close in comfort to Cathay. Nice space great screen and IFE selection. Seats a little narrow but more than OK. Great private space specially if you are in the windows. Iberia was always famous for it rude FA's but I must say the last 3 times they have proved that theory wrong. Great service. Good food and plenty of bubbles.

April 22 2014 IB 3950 MAD-SVQ return April 2014. Although the seating and pitch on the A320-200 was very very tight the flight attendants worked hard to assist everyone with their luggage. Water in a cup was the only thing you don't have to pay for. The flight attendants were professional helpful and friendly.

MAD-LHR-MAD. Hassle free bag drop and security at both Barajas and Heathrow. Everything on time and rapid passport control and baggage reclaim on both sectors too. The leg room on the A321s was the most generous I've experienced in short haul economy class and the FAs were efficient - but certainly not as friendly as they perhaps could be. What does let Iberia down though is the buy on board catering which smacks of low cost - which it isn't - rather than national flag carrier.

We were a group of 5 guys going from Copenhagen to Madrid to watch football. We had paid a lot of many for direct flight and booked 3 months in advance. When we got on the plane they said that there were not enough seats. I told the staff that I had a seat number on my boarding ticket but they said that they didn't use the seating numbers and that 3 of us had to get off. We had to wait 17 hours to get the next flight. We got no help. The staff couldn't understand English at the service desk in Madrid Airport.

BCN-MAD-MOW. Great flight with pleasant crew and service. Most comfortable seats in any European airlines and always very professional. I always try to fly Iberia I have never had any complaints towards them.

The worst trip and airline I have experienced. Ticket said Barcelona-JFK. Only tiny letters at the bottom said (change of equipment in Madrid). Our flight was delayed and Barcelona staff knew before we boarded that bad weather was canceling most flights out of Madrid but they would not share this info with passengers. En route I knew something was wrong promised that there would be help when we got off. There was no info about anything. No announcements whatever. One small kiosk with 4 people was all there was to serve hundreds of people and the line did not progress. Finally found someone who called US for me on their cell and I rebooked with my US travel agent! Then the chaos assigning hotels however it really didn't matter where I ended up at this point.

Our trip from Quito to Madrid on Iberia Flight 6464 was probably the most dreadful flight experience my wife and I have ever endured. The flight was made late because of the late arrival of flight crew. Food was absolutely disgusting. Service particularly from the female staff was extremely rude. Because of the flight being late we missed our connecting flight to London. In every single case we found Iberia staff completely uncaring unprofessional rude and obnoxious. I would never fly with Iberia again.

BCN-NCE March 28th. Flight operated by grotty Vueling but ticket was purchased through Iberia. No assistance offered by Iberia not one of the One World alliance advantages I legitimately could pretend has been respected. No priority check-in no VIP lounge no priority boarding and no on-board catering. Flight was delayed no apologies no compensation no explanation. Iberia ground staff was made up of staff acting like spoiled children. On the other hand I have never seen such an unprofessional cabin crew. Everyone on board was feeling insecure and fed-up. Claims to Iberia and Vueling ignored. Iberia violates its One World alliance commitments and is proud of it.

GVA-MAD-UIO in Economy. As usual as everyone of my Iberia trips I do twice a year from Europe to South America a simply horrific experience. Old planes no private inflight entertainment extremely unprofessional and not motivated cabin crew horrible food quality extremely low service (cabin crew disappear after take-off and reappear just before landing no drinks served during flight). The only reason why I choose Iberia again and again is because they often are the cheapest ones but every Iberia long haul flight is a real torture.